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Beoordelingen van Grand Burstin Hotel Folkestone

3 out of 5
Grand Burstin Hotel Folkestone
The Harbour, Folkestone, England

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 308 van 1361 beoordelingen" "
Gastenscore: 8 - Goed. 340 van 1361 beoordelingen" "
Gastenscore: 6 - Redelijk. 263 van 1361 beoordelingen" "
Gastenscore: 4 - Matig. 186 van 1361 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 264 van 1361 beoordelingen" "

6,4/10

Netheid

7,0/10

Personeel en service

6,2/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Freddy

1 nacht verbleven in december 2023
Reactie van The Grand Burstin Team op 11 dec 2023
Dear Freddy,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Uitstekend

Marieke

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
I slept well
1 nacht verbleven in augustus 2023
Reactie van The Grand Burstin Team op 1 sep 2023
Dear Marieke,Thank you for your review, We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 – Ontzettend slecht

Marcel

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Erg gedateerd hotel.
1 nacht verbleven in juli 2023
Reactie van The Grand Burstin Team op 1 sep 2023
Dear Marcel, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future. Again, thank you for your feedback. Kindest Regards.

6/10 – Redelijk

C.A.

1 nacht verbleven in juli 2023

6/10 – Redelijk

Marianne

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Johannes

1 nacht verbleven in juni 2023

8/10 – Goed

Simon

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2023

6/10 – Redelijk

Wittevrouw

1 nacht verbleven in april 2023

10/10 – Uitstekend

Freddy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022

2/10 – Ontzettend slecht

Jeroen

1 nacht verbleven in juli 2022

10/10 – Uitstekend

Terence

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal for a staycation
1 nacht verbleven in mei 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is being upgraded and is looking good
1 nacht verbleven in mei 2024
Reactie van The Grand Burstin Team op 21 mei 2024
Dear Sandra,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Simon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Handy location for the eurotunnel
1 nacht verbleven in mei 2024
Reactie van The Grand Burstin Team op 21 mei 2024
Dear Simon,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Alan

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
This hotel would only rate two to three star but it is good value for money. We didn’t eat there so cannot comment on the food. Entertainment is available. It is placed by the harbour and close to shops. The room was clean and the staff friendly and helpful. Overall assessment is cheap but good value.
3 nachten verbleven in mei 2024
Reactie van The Grand Burstin Team op 21 mei 2024
Dear Alan, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 – Goed

Mary Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Whilst the Grand has seen better times, the price reflected this factor. The greeting was warm and friendly. My room was upgraded to a double which was very clean. All in all a good stop overnight for my onward journey.
1 nacht verbleven in mei 2024
Reactie van The Grand Burstin Team op 14 mei 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 – Redelijk

Jill

An airlock in a pipe of a neighbouring room was quite load at 4.30am. Sadly I was too late to access the pool. Great walks on the seafront.
1 nacht verbleven in mei 2024
Reactie van The Grand Burstin Team op 9 mei 2024
Dear Jill, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

2/10 – Ontzettend slecht

Johnny kabanzi

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would never be seen there ever
1 nacht verbleven in mei 2024
Reactie van The Grand Burstin Team op 8 mei 2024
Dear Johnny, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We are sorry that your experience didn't went well. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct.

10/10 – Uitstekend

Michelle

Positief: Staat van de accommodatie en faciliteiten
Staff were very nice a helpful
1 nacht verbleven in mei 2024
Reactie van The Grand Burstin Team op 8 mei 2024
Dear Michelle,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Andrew

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in mei 2024
Reactie van The Grand Burstin Team op 8 mei 2024
Dear Andrew,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 – Matig

Timothy

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Beds were hard and wobbly. The plumbing was suspect. The drain from the toilet appeared to be a plastic dryer vent hose.
1 nacht verbleven in april 2024
Reactie van The Grand Burstin Team op 2 mei 2024
Dear Timothy,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Micheal

Positief: Voorzieningen
Good hotel no problems
1 nacht verbleven in april 2024
Reactie van The Grand Burstin Team op 30 apr 2024
Dear Micheal,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Uitstekend

sarojini

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Good entertainment in evening. Access to harbour/beach. Need to spruce up the place. Would recommend the hotel friendly staff.
2 nachten verbleven in april 2024
Reactie van The Grand Burstin Team op 16 apr 2024
Dear Sarojini,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 – Redelijk

Nick

Reisde met een groep
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Purely the price and convenience.
1 nacht verbleven in april 2024
Reactie van The Grand Burstin Team op 16 apr 2024
Dear Nick, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 – Redelijk

Usman

1 nacht verbleven in april 2024
Reactie van The Grand Burstin Team op 8 mei 2024
Dear Usman,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Uitstekend

Sarah ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely and quiet despite the hotel being very busy
2 nachten verbleven in april 2024
Reactie van The Grand Burstin Team op 9 apr 2024
Dear Sarah,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Petet

Reisde met partner
Quite dated personally I found the bed very uncomfortable also the pillows so had hardly got any sleep fair bit of noise from water system through the building
1 nacht verbleven in april 2024
Reactie van The Grand Burstin Team op 9 apr 2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We look forward to welcoming you back in the near future.Kindest regards

6/10 – Redelijk

Stacey

Zakenreiziger
Positief: Netheid, personeel en service
A good hotel by the harbour for a low price which was good. The staff were great and the room had amenities such as iron, hairdryer, coffee and soap etc.. Negatives were that the walls are so thin you can hear every door slam or conversation from other guests rooms. The reception staff did offer to allow me to change rooms for my second night to be fair. Also I didnt find the mattress very comfy so I didn't get the best sleep. The pool is an extra charge of £3 and is quite a small pool and the hotel offers a small gym. Parking is £5 a day and the car park is within the hotel. I didnt eat there so can't comment on the food but they offered a good choice of menu and happy hour on drinks.
1 nacht verbleven in april 2024
Reactie van The Grand Burstin Team op 5 apr 2024
Dear Stacey, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 – Goed

Jonathan, Airdrie

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van The Grand Burstin Team op 2 apr 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Jonathan, Airdrie

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Clean
3 nachten verbleven in maart 2024
Reactie van The Grand Burstin Team op 2 apr 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Svetlana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is very good for walking and to enjoy the sea viewing.
3 nachten verbleven in maart 2024
Reactie van The Grand Burstin Team op 2 apr 2024
Dear Svetlana,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Jagtar

1 nacht verbleven in maart 2024
Reactie van The Grand Burstin Team op 24 apr 2024
Dear Jagtar,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 – Ontzettend slecht

Jimmy

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worst place ever kicked out within the hour asked for a smokers room that they didn’t give me and got chucked out! Bad place!
1 nacht verbleven in maart 2024
Reactie van The Grand Burstin Team op 14 mrt 2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations.The management reserve the right to refuse admission. If you would like to discuss your experience further, please contact the hotel reception direct. Kind Regards

10/10 – Uitstekend

vee_164.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice view from the room and overall really nice place to stay
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Lewis

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van The Grand Burstin Team op 28 feb 2024
Dear Lewis,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 – Redelijk

Rajesh, London

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Nice location, shower water lukewarm. Needs updating but okay for price. Parking charges additional.
2 nachten verbleven in februari 2024
Reactie van The Grand Burstin Team op 27 feb 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 – Redelijk

Brian

Positief: Netheid, personeel en service en voorzieningen
The room is nice and now has a fridge which is new to here. The only criticism is that no one comes in the empty the bins or replenish the tea, coffee etc unless you request it the day before. This is an old building and this is shown in the attention to detail to maintenance like door handles bath taps etc. May see silly but taken for granted as better in other hotels. Also the toilet was dirty below the water line.
4 nachten verbleven in februari 2024
Reactie van The Grand Burstin Team op 27 feb 2024
Dear Brian, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

10/10 – Uitstekend

Dale

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Honest opinion
It was as brilliant as ever, can’t fault any of the stuff they were all so helpful and friendly and the room had a great view, we enjoy coming back here every few months as it is good value for money
1 nacht verbleven in februari 2024
Reactie van The Grand Burstin Team op 20 feb 2024
Dear Dale, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel for the price
1 nacht verbleven in februari 2024
Reactie van The Grand Burstin Team op 20 feb 2024
Dear Sergio,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Uitstekend

robin

1 nacht verbleven in februari 2024
Reactie van The Grand Burstin Team op 21 feb 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Uitstekend

Keeley

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was amazing staff was nice will be coming again
2 nachten verbleven in februari 2024
Reactie van The Grand Burstin Team op 20 feb 2024
Dear Keeley, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 – Redelijk

Zoe-louise

1 nacht verbleven in februari 2024
Reactie van The Grand Burstin Team op 20 feb 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 – Goed

Mitchell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van The Grand Burstin Team op 20 feb 2024
Dear Mitchell,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 – Ontzettend slecht

kate

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel ever
Awful horrible place....so dirty and outdated The locks on doors do not work....key cards do not work so no access repeatedly...it took me 3 attempts just to get into the correct wing having to return to reception 3 times. Bed terrible with cover so thin. Do not stay here
1 nacht verbleven in februari 2024
Reactie van The Grand Burstin Team op 15 feb 2024
Dear Kate,We do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Uitstekend

isabelle

2 nachten verbleven in februari 2024
Reactie van The Grand Burstin Team op 15 feb 2024
Dear Isabelle,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Uitstekend

Geverifieerde reiziger

Tilly
This is my 3/4 time staying at the hotel. We Had a lovely stay, best so far. The hotel was quiet, but not sure if that was because it was February. The room was clean and comfortable. The view was amazing. Staff were friendly and helpful.
2 nachten verbleven in februari 2024
Reactie van The Grand Burstin Team op 13 feb 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 – Ontzettend slecht

DEBBIE

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van The Grand Burstin Team op 13 feb 2024
Dear Debbie, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

2/10 – Ontzettend slecht

Kerry

1 nacht verbleven in februari 2024
Reactie van The Grand Burstin Team op 27 mrt 2024
Dear Kerry, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant. We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

8/10 – Goed

Stephen

1 nacht verbleven in februari 2024
Reactie van The Grand Burstin Team op 27 mrt 2024
Dear Stephen,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Goed

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ok stay
2 nachten verbleven in februari 2024
Reactie van The Grand Burstin Team op 8 feb 2024
Dear Susan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards