Lobby

Beoordelingen van Apex City of Edinburgh Hotel

4 out of 5
Apex City of Edinburgh Hotel
61 Grassmarket, Edinburgh, Scotland

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 573 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 299 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 1004 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jolanda, Duiven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Angelika | Reception Apex City Hotel op 9 jan 2024
Dear Jolanda,Thank you so much for giving us a high rating! We're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to receive positive feedback.We hope to welcome you back in the future.Safe travels!Best regards,

10/10 – Uitstekend

Yvonne

2 nachten verbleven in november 2023
Reactie van Shekhar op 23 nov 2023
Dear Yvonne, thank you so much for taking the time to share your wonderful feedback and for rating us a perfect 5/5. We're absolutely thrilled to hear about your exceptional experience at our hotel. Receiving such a high rating from our guests is truly gratifying, and it motivates our entire team to continue providing outstanding service and hospitality. We are delighted that you had a fantastic stay, and we hope that all aspects of your visit, from the accommodations to the service, exceeded your expectations. Your support and positive words mean the world to us. We look forward to having the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable as we strive to make every guest's stay as perfect as yours. Thank you once again for choosing Apex City of Edinburgh Hotel, and we can't wait to see you again soon!Warm regards, Shekhar, Night Receptionist, Apex City of Edinburgh Hotel.

10/10 – Uitstekend

Helen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fijne accommodatie, op loopafstand van alle bezienswaardigheden, aanrader
3 nachten verbleven in september 2023
Reactie van Ali Mateen op 4 nov 2023
Dear Helen,Thank you for your concise but positive feedback. We're pleased to hear that you found Apex City of Edinburgh to be very clean and comfortable during your visit.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Kind regards.

8/10 – Goed

Anna Maria Allegonda M

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Centraal en goed gelegen
2 nachten verbleven in mei 2023
Reactie van Sirine op 18 mei 2023
Dear Anna Maria,Thank you for sharing your feedback.We are glad that you enjoyed the location during your stay.Kind Regards,Sirine

8/10 – Goed

Abraham. Antonie

3 nachten verbleven in januari 2023

6/10 – Redelijk

Remo

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Gedateerd maar prima locatie
Het is dat de prijs van € 254,- naar € 160,- per nacht ging en het midden in het centrum van Edinburgh ligt maar eerlijk gezegd vind ik € 160,- nog te veel voor dit gedateerd hotel
1 nacht verbleven in oktober 2022
Reactie van Reception Team op 30 okt 2022
Dear Remo,Thank you for leaving your review. I appreciate that you enjoyed your stay with. Regarding to our room prices, they fluctuate everyday by the demand and the prices of other 4* hotels in the area. I would like to apologise that this time we did not live up to your expectations. And I can assure we have taken the notes of your comments to higher management to discus.Hope you had safe onwards journey.Best Regards,Milena Reception Apex City of Edinburgh Hotel

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima kamer. Alleen jammer dat er twee keer discussie ontstond over de prijs van de kamer. Die was 15% hoger dan op het moment van boeken was afgesproken.
2 nachten verbleven in september 2022
Reactie van George M op 12 sep 2022
thank you for your review and we hope to see you again soon.

8/10 – Goed

Hendrik

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Apex is een fijn hotel in het hart van de stad. Mooie ruime kamer
2 nachten verbleven in juli 2022
Reactie van Georgios M op 26 jul 2022
Thank you for your review and for all the feedback. We hope to see you again in the near future.

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service
De ligging is uitstekend. De kamer was ok maar erg gedateerd. Let op, er is geen airconditioning in de kamer waardoor het vreselijk benauwd was. De kleine fan hielp niet en er kwam nauwelijks frisse lucht door het kiertje van het raam. Het was te warm in de kamer om te kunnen slapen.
1 nacht verbleven in juni 2022
Reactie van bhumika op 4 jul 2022
Dear David, Thankyou for booking Apex City of Edinburgh for your stay. During the summer, it can be very warm so rooms can be very hot. Also, the windows cannot be open fully due to safety and security reasons. But other than that, i hope your stay was great. We appreciate your review and look much forward to have you back in future again. Bhumika| Reception Apex City of Edinburgh

8/10 – Goed

Knut, Ottobrunn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Lage des Hotels ist perfekt, man ist schnell in der Altstadt und bei den Sehenswürdigkeiten. Etwas bemängeln muss ich das Frühstück, es sollte jeden Morgen Rührei geben, nicht nur an ausgewählten Tagen. Zimmer modern eingerichtet und sauber.
5 nachten verbleven in mei 2024
Reactie van Sathish - Assistant Night Manager, Apex Hotel. op 26 mei 2024
Dear Knut,Thank you for sharing your feedback with us. We're thrilled to hear that you found our location perfect and convenient for reaching the old town and the sights. We're also glad that you appreciated the modern furnishings and cleanliness of our rooms.However, we regret to hear about your dissatisfaction with our breakfast offerings. We understand that you would have preferred to have scrambled eggs available every morning. Your feedback is important to us, and we will certainly consider your suggestion as we continually strive to improve our services.Thank you once again for your valuable feedback. We hope to have the opportunity to serve you better in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my stay
2 nachten verbleven in mei 2024
Reactie van Lauren op 25 mei 2024
Dear Thomas,Thank you for booking Apex City of Edinburgh for your stay.We are delighted to see you have enjoyed your overall stay with us.We hope to welcome you back again soon.Kind Regards,Lauren l Assistant Night ManagerApex City of Edinburgh

10/10 – Uitstekend

Raul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
3 nachten verbleven in mei 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 22 mei 2024
Dear Raul,Thank you for taking the time to provide a review of your experience and rating 5/5!We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can not recommend this hotel enough for being ultra modern and situated in arguably the best area in Edinburgh. I would not even look at another hotel if i went back.
2 nachten verbleven in mei 2024
Reactie van Sathish - Assistant Night Manager. op 23 mei 2024
Dear Gary,Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience at our hotel. Your kind words about our modern amenities and prime location truly mean a lot to us.It's wonderful to know that we are your top choice in Edinburgh. We strive to provide our guests with an exceptional experience, and your feedback affirms the hard work we put in every day.We look forward to welcoming you back on your next visit to Edinburgh. Thank you once again for your recommendation and for being our valued guest.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you’re coming to Edinburgh for the castle this is a great hotel to stay at. You’re only 5 minutes to the castle and can see it from the front doors!
4 nachten verbleven in mei 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 21 mei 2024
Dear Daniel,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Kind regards,

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 21 mei 2024
Dear Paul,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 16 mei 2024
Dear Tracy,We are happy to read that you have enjoyed your stay with us. Thank you for taking the time to provide a review of your experience with us.We hope to have an opportunity to welcome you back in the future.Kind regards,

8/10 – Goed

Ana

Reisde met partner
Positief: Personeel en service, voorzieningen
Room was clean, large and renovated but the rest of the hotel was a bit run down, although after the rooms maybe the rest will also be done
4 nachten verbleven in mei 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 10 mei 2024
Dear Ana,Thank you for choosing Apex City Hotel and taking the time to provide a review. We really appreciate it.We are happy to read that you have enjoyed your stay, especially our renovated rooms.We hope to have an opportunity to welcome you back soon.Kind regards,

10/10 – Uitstekend

ginger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was 5 stars, central to everything Edinburgh! Requested a castle view and received the most pictur perfect magical castle window view. Service impeccable and parked easily. Highly recommend!
2 nachten verbleven in mei 2024
Reactie van Sathish - Assistant Night Manager op 9 mei 2024
Dear Ginger,Thank you so much for your wonderful review! We're thrilled to hear that you found our location to be 5-star and central to everything in Edinburgh. We're also delighted that you enjoyed the magical castle view from your window - it's indeed one of the highlights of our hotel.We're glad to know that you found our service impeccable and parking convenient. Your high recommendation is greatly appreciated.We look forward to welcoming you back on your next visit to Edinburgh. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

10/10 – Uitstekend

Krzysztof

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location, clean, good service.
3 nachten verbleven in mei 2024
Reactie van Sathish - Assistant Night Manager op 9 mei 2024
Dear Krzysztof,Thank you for your positive feedback. We're delighted to hear that you found our location fantastic and appreciated the cleanliness and good service at our hotel. Your satisfaction is our top priority.We look forward to welcoming you back on your next visit. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Well-appointed and well-situated! We would absolutely stay here again and recommend it to others.
1 nacht verbleven in mei 2024
Reactie van Sathish - Assistant Night Manager op 9 mei 2024
Dear Susan,Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and found our hotel well-appointed and well-situated. Your recommendation means a lot to us.We look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,

8/10 – Goed

PRASHANT

Reisde met partner
Positief: Netheid, personeel en service
Like : location , proximity to hop on hop off bus stop, great option for dining at nearby restaurants. Clean and large bathroom with tub and rain showers. Need to improve: reception lobby very dirty and unattractive. Dining area under renovation.
3 nachten verbleven in mei 2024
Reactie van Sathish - Assistant Night Manager op 9 mei 2024
Dear Prashant,Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciated our hotel's location, the proximity to the hop on hop off bus stop, and the dining options at nearby restaurants. We're also glad that you found our bathrooms clean and spacious.However, we're sorry to hear about your experience with our reception lobby and dining area. We understand that cleanliness and attractiveness are important aspects of a hotel's ambiance, and we apologize if we fell short in these areas. Please rest assured that we take your feedback seriously and will address these issues promptly.We appreciate your understanding regarding the renovation of our dining area. We are working hard to improve our facilities and services, and we hope that you will enjoy the changes on your next visit.Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

8/10 – Goed

Brad, Oakville

The only issue was you couldnt plug the hairdryer in in yhe washroom
3 nachten verbleven in mei 2024
Reactie van Sathish op 7 mei 2024
Dear Brad,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the hairdryer in the washroom. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us improve our facilities and services. We will address this issue promptly and ensure it is resolved for future stays.We hope to have the opportunity to welcome you back and provide a more comfortable and convenient experience.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

8/10 – Goed

Hiroshi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in mei 2024
Reactie van Sathish op 7 mei 2024
Dear Hiroshi,Thank you for your feedback. We're glad to hear that you had a good experience with us. We strive to provide our guests with the best service and your feedback is valuable in helping us achieve that. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

10/10 – Uitstekend

Martha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent! They went their way and beyond to take care of us. I loved it.
1 nacht verbleven in april 2024
Reactie van Sathish op 7 mei 2024
Dear Martha,Thank you for your wonderful feedback. We are overjoyed to hear that our team was able to provide you with excellent service and that you had a memorable stay with us. Your kind words are greatly appreciated and serve as a great motivator to our team. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.

8/10 – Goed

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in april 2024
Reactie van Sathish op 5 mei 2024
Dear Karen,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Sathish op 4 mei 2024
Dear Barbara,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice. Great location.
2 nachten verbleven in april 2024
Reactie van Sathish op 4 mei 2024
Dear Lori,Thank you for your kind words. We are delighted to hear that you appreciate our location. Our team strives to provide an exceptional experience for all our guests, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 – Uitstekend

Gabriel, Charlotte

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent rooms. Great location if you’re okay with walking steps or roads uphill to close by Royal Mile. Lobby was under renovation which when completed should be great and easier for checkin and staff services.
1 nacht verbleven in april 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 2 mei 2024
Dear Gabriel,Thank you for choosing Apex City for your stay! We're happy to hear that you enjoyed our rooms and found our location convenient, despite the uphill walk to the nearby Royal Mile. We apologize for any inconvenience caused by the lobby renovation, but we're excited about the improvements. Your feedback is appreciated, and we look forward to welcoming you back to experience our enhanced facilities in the future.Kind regards,

10/10 – Uitstekend

Sophie

Positief: Voorzieningen
Great location, internet speed is fast.
3 nachten verbleven in april 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 2 mei 2024
Dear Sophie,Thank you for taking the time to provide a feedback of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay with us. Thank you for your kind words regarding our location and Wi-Fi.We are looking forward to welcoming you back in the future.Kind regards,

10/10 – Uitstekend

Melissa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, easy to navigate the staff was very helpful
3 nachten verbleven in april 2024
Reactie van Sathish op 30 apr 2024
Dear Melissa,Thank you for your positive feedback. We are delighted to hear that you found our location excellent and our hotel easy to navigate. It's wonderful to know that our staff was able to assist you and make your stay more comfortable.We strive to provide our guests with the best possible experience, and your comments affirm the hard work we put in every day. Thank you for your kind words.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 – Uitstekend

Kristen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is in an amazing location. It is super comfortable and the staff is friendly and accommodating. The room was ready of us and our child when we arrived with a toy and note. I would recommend this hotel to anyone visiting Edinburgh.
1 nacht verbleven in april 2024
Reactie van Sathish op 30 apr 2024
Dear Kristen,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and found our location to be convenient. It's great to know that you found our rooms comfortable and our staff friendly and accommodating.We look forward to welcoming you and your family back to our hotel in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 – Uitstekend

jeff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, Location, Location! Amazing hotel, amazing staff and amazing Irish breakfast!
3 nachten verbleven in april 2024
Reactie van Sathish op 30 apr 2024
Dear Jeff,Thank you for your fantastic review! We're thrilled to hear that our location was ideal for your needs and that you had an amazing experience at our hotel. It's wonderful to know that our staff made a positive impression on you and that you enjoyed our Irish breakfast.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back for another delightful stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

8/10 – Goed

Christian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasnt staff, excellent location, nice room.
2 nachten verbleven in april 2024
Reactie van Sathish op 30 apr 2024
Dear Christian,Thank you for your positive feedback. We're delighted to hear that you found our staff pleasant and our location excellent. It's great to know that you enjoyed your room as well. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 – Uitstekend

Dennis, Worms

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Sathish op 30 apr 2024
Dear Dennis,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, centrally located and within easy walking distance of major attractions and activities. Clean, comfortable, and fairly priced.
2 nachten verbleven in april 2024
Reactie van Sathish op 30 apr 2024
Dear Michael,Thank you for your positive feedback. We're thrilled to hear that you found our location to be great and central, and that you appreciated the convenience of being within easy walking distance of major attractions and activities.We're also delighted to know that you found our accommodations clean and comfortable, and that you felt our pricing was fair. Your satisfaction is our top priority and we're glad that we were able to meet your expectations.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome location, great room. Breakfast was delicious, staff were very polite and accommodating.
2 nachten verbleven in april 2024
Reactie van Sathish op 30 apr 2024
Dear Scott,Thank you for your wonderful feedback. We're thrilled to hear that you found our location awesome and our rooms great. It's fantastic to know that you enjoyed our delicious breakfast and found our staff to be polite and accommodating.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.

10/10 – Uitstekend

Minire

Reisde met partner
Positief: Netheid, personeel en service
Lovely Hotel and nice location!
3 nachten verbleven in april 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 21 apr 2024
Dear Minire,Thank you for taking the time to provide a review of your experience with us and rating us 5 out of 5. It is greatly appreciated.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back at Apex City in the future.Kind regards,

8/10 – Goed

jeffrey

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We understand renovations were going on, and clogged sinks, but we think it’s a fabulous place to stay.
1 nacht verbleven in april 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 21 apr 2024
Dear Jeffrey,Thank you for taking the time to provide a review of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay and we really appreciate your understanding regarding our undergoing renovations.We sincerely apologize about any inconvenience caused by the clogged sink. Please rest assured, that the issue will be addressed with our maintenance team.Thank you for your kind words about our hotel. We hope to have an opportunity to welcome you back at Apex City in the future once works are completed.Kind regards,

10/10 – Uitstekend

SHU JU

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location. Marvelous services. Friendly and professional staff. Highly recommend it.
3 nachten verbleven in april 2024
Reactie van Sathish op 18 apr 2024
Dear Shu Ju,Thank you for your kind words and for recommending us. We're thrilled to hear that you enjoyed our location and services, and found our staff to be friendly and professional. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

10/10 – Uitstekend

Mariah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We arrived early, and they did everything they could to accommodate my father who has health issues and got us in our room hours early. Very helpful, clean and quiet with a view of the castle!
1 nacht verbleven in april 2024
Reactie van Sathish op 18 apr 2024
Dear Mariah,Thank you for your kind words. We're thrilled to hear that our team was able to accommodate your early arrival and assist with your father's needs. It's wonderful to know that you found our hotel to be clean, quiet, and helpful. We're also glad that you enjoyed the view of the castle from your room.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

6/10 – Redelijk

Melvin

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
location was great we were not informed that there was construction going on and the room we were in was supposed to have a view of the castle and it did not. also the room we stayed in was remodeled but there was a whole side of the room without any furniture that could've held a couch etc.
3 nachten verbleven in april 2024
Reactie van SB op 18 apr 2024
Dear Melvin,Thank you for your feedback. We're glad to hear that you found our location to be great. However, we sincerely apologize for the inconveniences you experienced during your stay.We understand that not being informed about the ongoing construction and the lack of the expected castle view in your room were disappointing. We also acknowledge that the room layout did not meet your expectations. Your feedback is invaluable to us as it helps us improve our services. We will take your comments into consideration and work on improving our communication about any ongoing construction and ensuring our room descriptions are accurate.We appreciate your understanding and patience. We are committed to improving our services and facilities to ensure a comfortable and enjoyable stay for our guests in the future. We hope to have the opportunity to serve you better in your next stay.Best Regards,Sathish - Assistant Night Manager.

10/10 – Uitstekend

Arleene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was convenient and near the main tourist streets but far enough to avoid the crowds. The room was comfortable and clean. Service was good. Breakfast was good.
5 nachten verbleven in april 2024
Reactie van SB op 18 apr 2024
Dear Arleene,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to the main tourist streets while still being able to avoid the crowds. It's great to know that you found the room comfortable and clean, and enjoyed our service and breakfast.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location. Easy walk to a lot of local sites. You can see Edinburgh Castle from the hotel. Easy walk up to Victoria Street and the Royal Mile.
4 nachten verbleven in maart 2024
Reactie van SB op 18 apr 2024
Dear Stephen,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to local sites, including the Edinburgh Castle, Victoria Street, and the Royal Mile. We strive to provide a location that is not only convenient but also enriches our guests' experience by being close to such historic and iconic sites.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

10/10 – Uitstekend

Jorge Eduardo Espinoza

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was incredibly helpful and kind, room was exceptional and the location is wonderful, near every major highlight.
1 nacht verbleven in april 2024
Reactie van Sathish op 13 apr 2024
Dear Jorge,Thank you for your positive feedback. We are thrilled to hear that our staff was able to assist you and that you found them to be kind and helpful. It's wonderful to know that you found the room to be exceptional and enjoyed our prime location near major highlights.Your kind words are greatly appreciated and will be shared with our team. We strive to provide our guests with the best service and your feedback serves as great encouragement.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.

10/10 – Uitstekend

Toni

4 nachten verbleven in maart 2024
Reactie van Angelika | Duty Manager Apex City Hotel op 2 mei 2024
Dear Toni,Thank you for taking the time to provide a feedback of your experience with us and rating us high, 5 out of 5!We are happy to read that you have enjoyed your stay with us and we are looking forward to welcoming you back in the future.Kind regards,

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Sathish op 13 apr 2024
Dear Jacob,Thank you for choosing our hotel for your stay. We are glad to hear that you had a comfortable stay with us.We appreciate your feedback and we are always striving to improve our services. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.

10/10 – Uitstekend

Lauren

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! You can easily walk to all the sites in Edinburgh. Beds were very comfortable.
2 nachten verbleven in april 2024
Reactie van SB op 11 apr 2024
Dear Lauren,Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location, which provided easy access to all the sites in Edinburgh. We are also pleased to know that you found our beds very comfortable. We strive to provide our guests with a convenient and comfortable stay, and your comments affirm that we are succeeding in this goal. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.

10/10 – Uitstekend

Herbert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Da wir ja Probleme mit unserem Gepäck hatten, waren die Leute an der Rezeption sehr hilfreich und unterstützten uns sehr. Herzliches Danke dafür-
3 nachten verbleven in april 2024
Reactie van SB op 11 apr 2024
Dear Herbert,Thank you for your kind feedback. We are pleased to hear that our reception team was able to assist you with your luggage issues and provide the support you needed.We strive to ensure our guests feel cared for and supported during their stay with us.Your appreciation means a lot to us and we will certainly pass on your thanks to our team. We hope to have the pleasure of welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.

10/10 – Uitstekend

Cathy

Reisde met partner
Very enjoyable stay! The hotel is in a great location.
2 nachten verbleven in april 2024
Reactie van Lauren op 10 apr 2024
Dear Cathy,Thank you for your kind words! We're delighted to hear that you had an enjoyable stay and found our hotel's location to your liking. We strive to provide our guests with the best experience possible. We hope to welcome you back again soon.Kind Regards,Lauren l ReceptionApex City of Edinburgh

8/10 – Goed

Lyndsey

1 nacht verbleven in april 2024
Reactie van Sathish op 30 apr 2024
Dear Lyndsey,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.