Hall

Avis sur Hotel Sarina

5 out of 5
Hotel Sarina
Plot No. 27 Banani C/A, Road No. 17, Dhaka

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 33 avis sur 99." "
Note des voyageurs de 8 (Bien), d’après 34 avis sur 99." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 99." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 99." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 99." "

7,8/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

laurent jean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de Varun le 16 nov. 2019
Thank you for your Feedback

10/10 Excellent

Hervé, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Xx

10/10 Excellent

Arif

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service level has been excellent. Well trained and professionally motivated staff. From the front office to maintenance - excellent staff without exception. Please keep up the wonderful work you are doing.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Arif

Les points forts : Propreté, personnel et service, équipements
Property needs renovation for quality enhancement. Staff are well trained and helpful. Food is good
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DIRTY and OLD
Séjour de 2 nuits en janvier 2024

8/10 Bien

Sungbean

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

KoHao

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024

2/10 Horrible

Nick

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
good location , that is it....others, hotel is badly maintained, such as the air con has big problem, room had a wierd smell, not clean, no view at all, all the facility is so old basically not able to use such as the equipment in the gym, the swimming pool is a joke. well, the reception staff and restaurant staff are friendly and helpful, others cant speak english , pretty frustrated one last thing, this hotel is overpriced for the quality you get...i will not come again for sure.
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Sarina le 11 mars 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at Hotel Sarina. We value your comments and would like to assure you that we are committed to addressing the issues you highlighted.We regret that the condition of the hotel did not meet your expectations, especially regarding the air conditioning, room cleanliness, and the outdated facilities. Please rest assured that we have shared your concerns with our maintenance and housekeeping teams to ensure immediate improvements.We appreciate your positive remarks about our reception and restaurant staff, and we are delighted to hear that they were friendly and helpful during your stay. We understand the importance of effective communication and are working on improving the English proficiency of our staff members.Concerning the pricing, we strive to provide a fair and competitive value for our services. However, we acknowledge your sentiments, and we will carefully review our pricing structure to ensure it aligns with the quality of experience we aim to offer.Your feedback is invaluable to us, and we genuinely hope to have the opportunity to welcome you back in the future. We are committed to making the necessary changes to enhance the overall guest experience at Hotel Sarina.

6/10 Satisfaisant

Aminur

Les points forts : Personnel et service
Hotel stay on January 2024
Room was average. Everyone’s service was great. Had included breakfast. Restaurant and food was great along with the service. The room condition is average. Furtnitures are old and worned up. Hotel condition is lower than average considering the area and the expectation.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Sarina le 28 janv. 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are delighted to hear that you found our service to be great and enjoyed the restaurant and breakfast offerings.We sincerely apologize for any inconvenience you experienced with the condition of your room and the aging furniture. Please rest assured that we take your comments seriously and will address these concerns promptly to enhance the overall guest experience.At Hotel Sarina, we strive to meet and exceed our guests' expectations, and we regret that we fell short during your stay. Your feedback is invaluable to us, and we will use it to make necessary improvements.We hope to have the opportunity to welcome you back in the future, and we are committed to providing you with a more satisfying and comfortable stay

4/10 Médiocre

Saadi, Ken

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The food quality is not fresh my room includes breakfast but unfortunately I can have a good breakfast just some of fruit for sure no any vegetable Mike or something healthy
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Sarina le 28 janv. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the freshness of the food and the limited options for breakfast. We understand the importance of providing a satisfying dining experience for our guests, and we regret that we fell short of your expectations.Please rest assured that your comments have been shared with our culinary team to address the issues raised in your review. We are committed to improving our services, and your insights are invaluable in helping us enhance the overall guest experience.We would like to extend our apologies for any disappointment caused during your stay. If you plan to visit us again in the future, we would appreciate the opportunity to make it right and exceed your expectations.Thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide you with a more enjoyable and satisfying stay.

8/10 Bien

Khadiza

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was a little disappointed by one of the receptionist who didn’t greet or smile as I walked in to the reception and had a very bad attitude . Other staff were very nice and polite. Room service and housekeeping was excellent.
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Sarina le 28 janv. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the less-than-welcoming experience you had with one of our receptionists. Providing a warm and friendly atmosphere is a top priority for us, and we regret that we fell short in this instance.We appreciate your positive comments about the other staff members, room service, and housekeeping. It's heartening to hear that they contributed to making your stay enjoyable. Please be assured that we take your concerns seriously and will address the matter with our reception team to ensure that such instances are not repeated.We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional service that our guests deserve.

10/10 Excellent

KHAIR,

Na

8/10 Bien

Carlos Jose

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very convenient
Is the second time I stayed and it was good as last time. People very friendly
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Sarina le 8 janv. 2024
We sincerely appreciate your choice to stay with us again and are thrilled to hear that your second visit was just as enjoyable as the first. Our team is committed to ensuring a pleasant and memorable experience for all our guests, and it warms our hearts to know that you found our service and hospitality to be consistent.Your kind words about the friendliness of our staff are truly appreciated. We believe that a friendly and attentive team is key to creating a welcoming atmosphere, and we're delighted to know that we've succeeded in making your stay enjoyable.We value your continued trust in us and look forward to welcoming you back for another fantastic experience. If there's anything specific you'd like us to arrange for your next visit or any feedback you'd like to share, please feel free to let us know.Once again, thank you for choosing Hotel Sarina. We're honored to have you as our valued guest.

10/10 Excellent

KANGNAM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2nd stay in Sarina.
It was good to stay in Sarina. I will stay again.
Séjour de 7 nuits en octobre 2023

6/10 Satisfaisant

Sulaiman

Less than expected
Séjour de 2 nuits en septembre 2023

10/10 Excellent

MALKHAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Fariba

Séjour de 22 nuits en août 2023
Réponse de Hotel Sarina le 16 sept. 2023
Thanks for your review.

10/10 Excellent

M KRISHNA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb service
An absolutely top-class experience. Great service by all the staff, excellent food and very comfortable rooms.
Séjour de 1 nuit en août 2023
Réponse de Hotel Sarina le 3 sept. 2023
On behalf of the entire team here at Hotel Sarina, I would like to extend our heartfelt gratitude for choosing to stay with us and for taking the time to share your kind feedback.

2/10 Horrible

Arman

Séjour de 1 nuit en juillet 2023
Réponse de Hotel Sarina le 16 sept. 2023
Thanks for your feedback.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

8/10 Bien

Mr. Mohammed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023

10/10 Excellent

josh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023

10/10 Excellent

Evan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked the location, staff and quietness. Breakfast was fantastic. Had many choices and omelets made how I requested. The security checks got a little annoying but I did feel safer knowing they were checking.
Séjour de 2 nuits en mars 2023
Réponse de Poroma Rahaman le 5 avr. 2023
Dear Valued Guest, Greetings from Hotel Sarina Dhaka!Thank you so much for your wonderful review. We hope to have you soon with us again. Regards,

8/10 Bien

Kyu Myoung

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 4 nuits en février 2023
Réponse de Poroma Rahaman le 9 mars 2023
Dear Valued Guest,Greetings from Hotel Sarina Dhaka!It has been a great pleasure to have you with us. It is our aim to create and maintain a cordial and friendly atmosphere for you, recognizable as typically Hotel Sarina. We look forward to your next visit to us.Regards,

6/10 Satisfaisant

Mohammad

Séjour de 2 nuits en janvier 2023
Réponse de Hotel Sarina le 6 févr. 2023
It has been a great pleasure to have you with us. It is our aim to create and maintain a cordial and friendly atmosphere for you, recognizable as typically Hotel Sarina.We appreciate your compliments mentioned in your review.We look forward to your next visit to Hotel Sarina

10/10 Excellent

Ashis

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was nice and comfortable. Great location with many amnesties around. Cordial and helping staffs!
Séjour de 3 nuits en janvier 2023
Réponse de Hotel Sarina le 14 janv. 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

8/10 Bien

Mohitur

Les points forts : Propreté, personnel et service, équipements
Smoking permeates the property. The fixtures could do with a upgrade/modernization
Réponse de Hotel Sarina le 14 janv. 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

8/10 Bien

Tanvir

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
It was a nice stay. The staff was very kind and helpful. However, there is room for cleanness and improvement.
Séjour de 1 nuit en janvier 2023
Réponse de Hotel Sarina le 14 janv. 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

10/10 Excellent

Dinara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an excellent stay. Pleasant and friendly staff, good breakfast and nice hotel.
Réponse de Hotel Sarina le 14 janv. 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

10/10 Excellent

Chia Yu

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2022
Réponse de Hotel Sarina le 6 févr. 2023
It has been a great pleasure to have you with us. It is our aim to create and maintain a cordial and friendly atmosphere for you, recognizable as typically Hotel Sarina.We appreciate your compliments mentioned in your review.We look forward to your next visit to Hotel Sarina

8/10 Bien

Ronny

Voyage en famille
Les points forts : Propreté et personnel et service
Personal ist freundlich und hilfsbereit. Der Zustand des Hotels ist in einem guten Zustand allerdings sind die Einrichtungen schon sehr veraltet. Ist eher ein vier Sterne Hotel oder aber kein fünf Sterne Hotel mehr. Für ein fünf Sterne Hotel hätte man die Einrichtungen im Bad zum Beispiel öfters erneuern sollen, was hier aber nicht passiert ist.
Séjour de 2 nuits en novembre 2022
Réponse de Hotel Sarina le 4 déc. 2022
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

10/10 Excellent

Jitu

Séjour de 1 nuit en octobre 2022
Réponse de Poroma Rahaman le 8 févr. 2023
Thanks a ton for your valuable Feedback.

8/10 Bien

Sushil

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel Sarina Dhaka
It’s value for money. Convenient location and excellent service. Rooms are fairly decent though need refurbishment now.
Séjour de 4 nuits en juillet 2022
Réponse de Reservation Team le 27 juil. 2022
Thank you so much for your stay and feedback. We will try to take our management attention regarding the refurbishment of our property. Regards, Reservation Team

6/10 Satisfaisant

Ananya

Séjour de 4 nuits en juin 2022

8/10 Bien

md minhaj

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

6/10 Satisfaisant

XUAN

Voyage d’affaires
Les points forts : Propreté et personnel et service
The hotel is a bit out of update. Service is good.
Séjour de 10 nuits en juin 2022
Réponse de Habib le 15 juin 2022
Thank you so much for your feedback and keeping touch with Hotel Sarina. We will try present the same to our management.

10/10 Excellent

Ron Chuwdry

Séjour de 1 nuit en mai 2022

10/10 Excellent

Mehabub, Jamaica

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay.
Séjour de 1 nuit en mai 2022
Réponse de Varun le 13 mai 2022
Thank you for your feedback

8/10 Bien

Sukamal

Voyage d’affaires
Les points forts : Propreté
Food is good but seems old property and also I had a very had time to change the data and it took several communications to just change a date
Séjour de 10 nuits en avril 2022
Réponse de Varun Goveas le 17 avr. 2022
Thank you for your feedback

10/10 Excellent

Tanveer

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great customer service. Specious room. Reasonable price for food.
Séjour de 8 nuits en mars 2022
Réponse de Varun le 5 avr. 2022
Thank you for your feedback

2/10 Horrible

Angu

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2022
Réponse de Varun le 30 mars 2022
Thank you for your feedback

6/10 Satisfaisant

Liis

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en août 2021
Réponse de Varun le 19 août 2021
Thank you for your feedback

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was satisfactory..
Séjour de 1 nuit en juin 2021
Réponse de Varun le 28 juin 2021
Thank you for your feedback

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en mai 2021
Réponse de Varun le 3 juin 2021
Thank you for your feedback

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Bitter Check In Experience
The stay was at most subpar as the service that I was acquainted with during my registration was horrendous. My mother and I shared a room but at the reception, we were asked to purchase an additional room. I booked a king-size bed deluxe room which states in its description that it "sleeps for 2". I was later asked to upgrade but I did not. Later we came to a consensus that if we included breakfast, we would be able to get the room at our given price. Despite the bitter check-in experience. The room and food were exquisite.
Séjour de 1 nuit en mars 2021
Réponse de Varun le 2 avr. 2021
Thank you for your feedback

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Reception service need more quick. They should take care of this issues.
Séjour de 1 nuit en mars 2021
Réponse de Varun le 29 mars 2021
Thank you for your feedback

2/10 Horrible

Mohammad

Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Their service and management was terrible.my booking was same day I suppose to stayed there.so I booked 23rd March at 8pm and I was there at 11pm for my check in .they waited me like hours and half while they couldn’t find my booking.which was very disappointing for me.I am not gonna book this hotel again.
Séjour de 2 nuits en mars 2021
Réponse de Varun le 29 mars 2021
Thank you for your feedback

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mars 2021
Réponse de varun le 2 avr. 2021
Thank you for your feedback

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's was as I expected.will stay for my every visit
Séjour de 3 nuits en février 2021
Réponse de Varun le 20 févr. 2021
Thank you for your feedback

6/10 Satisfaisant

Hassan, Dhaka

Les points forts : Propreté
Facility is fine. Staff support is OK. Room Service OK. Clearness could be improved.
Séjour de 1 nuit en janvier 2021
Réponse de Varun le 13 janv. 2021
Thank you for our feedback