Our plane landed early morning so we arrived at the hotel at 9h00! We perfectly understand we can’t get a room and we only wanted to store our luggage in a room prior to starting visiting Copenhagen! We were sent in the basement where paying automatic locker boxes were lined up! 50 DKK for our large luggage and 40DKK for a smaller one! 90DKK (15€) charged every 4 hours started! Outrageous for a 4 star hotel at this price already! We travel regularly around the world and it it the 1st time we see this! And when you know they have a store room behind the desk…(we saw some customers taking their luggage from there!)
The following morning a real mess at the breakfast restaurant, fully packed, 15mn to get a table, some empty trays…
The Hotel has around 600 bedrooms, impersonnal, no charm, everything is with a price (umbrella to borrow, luggage storage…)
We booked a family room, but it is far too small for a family, when the sofa bed is open, and you have a luggage per person, no more space to put a foot on the floor!
A cash machine for the owner but inhuman! Not at all a good value for money! To be avoided!
