Basement bedroom flooded just before our trip and a restoration team needed another day to finish, we were glad for the heads up and that they didn't change/cancel our trip. We arrived to find no cleaning had been done after previous guests. Stefan (the property manager) got right on it, but it was a holiday Sunday. After a long wait we started cleaning it ourselves and were just finishing when cleaners arrived (had them re-do the bathrooms). There was a mix-up because of the basement restoration. All propane bottles empty, broken shower head that we fixed, hot tub cold and gross. We were offered a new property but we didn’t want to move after unpacking and cleaning. They refunded our cleaning fee, should have got the 1st night free also. A bummer start for our vacation!
Next morning, no handles on frying pans, so hard to cook bacon! Stefan brought us 2 big new pans, filled the propane and got a hot tub guy to come. The restoration team finished at dinner time and we got the bedroom back.
Stefan was a great host, good communication and quick to respond to our problems. The house was perfect for our needs and in a great location (in a neighborhood, close to tourist stuff). We enjoyed all the house had to offer. Kitchen supplies were sufficient. I would have liked a couple large bowls, bigger garbage bags to fit the kitchen can, and some kitchen towels/dish clothes. Other than our bumpy start, we had a wonderful stay at this location and would stay here again!