Kastelen in Clwyd

'The view was beautiful'

'Perfect place to visit!'

'We love Herons Retreat, we have been many, many times! Well over 15 times, so that shows how much we love it.'

'Great hotel on waterfront. Very helpful staff. Shared bathrooms but otherwise all very modern.'

'Lovely, kind staff. Room service was great.'

'A friendly welcome although despite checking in online we still had to repeat the process at reception. The parking instructions had changed since we had made the booking only a few days earlier so we had to move the car. The room was a good size with a comfortable bed and a lovely welcome note which was a nice touch. The shower curtain bracket was broken in the en-suite which we reported to reception although the curtain could still be used. There was plenty of hot water however, the water...

'Very very bad service, the staff is zero helpful. Lot of talking not saying anything. There is a difference between what you want to do and what you can do for a guest.'

'Uitgebreid ontbijt, vriendelijke en gastvrije eigenaren, schoon en netjes, gratis parkeren op eigen terrein, mooi gelegen in de Dee vallei. Het is een mooi en oud Victoriaans Herenhuis met veel sfeer. Onze kamer was op de bovenste verdieping met veel schuine kanten (minder geschikt voor lange mensen). Uitstekende wifi!'

'Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.'

'Personeel in restaurant niet professioneel. Receptie uitmuntend.'