The staff at the hotel were plainly rude. The shuttlebus schedule was a disaster; the bus did not go on time, sometimes it did not go at all and the signage on the bus was very unclear in the dark (said Airport Plaza in lighted letters; Novotel only on the back and not lighted). When mentioning this to the reception, the lady stated that this was not true and that she was taking the bus every day so she would know (I did take a picture of it after this interaction). When one of us had to take a taxi as the last bus of the day left early and had to pay the taxi in cash as the card machine did not work, we were 5 euro short of cash. When asking the hotel if I could please use my card and get 5 euro in cash, the receptionist said 'we are not a bank here'. I would not recommend this hotel for anything else than when a night near the airport is needed.
