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'Friendly staff '

'The staff were great!'

'Most beautiful property I have ever stayed in! The staff was wonderful. The room was fabulous. The concierge Anh Tran was more than helpful, he suggested many special things to see and do, he was great. And Tiep helped greatly with taxis. I plan to return in March 2027 and bring my family from Lis Angeles. Thank you '

'Everything was fine with my stay. However, I booked for 5 nights but my stay was cut short and I only was able to stay for 3 nights. It is their slow season and the hotel looked to be less than half full. So they were NOT going to lose any revenue from my cancellation as the room would not have been booked anyway. When I asked for any type of compensation as in a refund I was told their policy is to not issue any refunds. Not even a company credit for a future use. So I'm done with this...

'Everything was awesome, excellent service and very modern and high quality accommodations. Roof top pool is also spectacular.'

'Het hotel was prima, met uitzicht op de bergen van Ha Long Bay, echter voor de deur (overkant weg) zeer grote bouwput, waar 24/7 wordt gewerkt. Jammer voor het hotel, ze kunnen er natuurlijk niets aan doen. Dicht in de buurt van leuk pretpark voor kinderen. Personeel is zeer vriendelijk en behulpzaam, kan door de grootte van het hotel echter niet altijd attent zijn. Prima, luxe ontbijtbuffet. Mooie kamers ook erg luxe. Hotel is niet erg professioneel in het boeken van dagtouren. Veel te duur,...

'Room was spotless, everything was great. Staff is very nice. '

'Paddington Hotel is een prachtig Hotel. We kregen van Chloe, de receptie manager, een upgrade naar een prachtige kamer met grote zit. De hotelkamer was geweldig met schitterend uitzicht over strand zee en bergen. Chloe heeft ons in alles geholpen als een boottocht en al onze vragen. Mijn partner was jarig en zij heeft mij geholpen met het bestellen van bloemen en we kregen van haar een leuk cadeautje. Tevens Heeft zij het mooi op de kamer laten zetten. Ons verblijf was echt een droom die we...

'We had a problem with our room, after trying to fix it the Cruise Manager gave us an upgrade which we were delighted about. Everything else on the Ship was great.'

'Staff was very nice and helpful. Allowed us to check in early and helped with transportation. Definitely would stay there again.'

'I had a wonderful stay here. Great hotel, good location but the best was the wonderful staff who helped me a lot. For example after my checkin they where still able to get me in a really short period on a boat tour for the same Day. But they also give a lot of information and arranged my transfers. Great stay and will definitely come back next time.'

'This is a great hotel with amazingly attentive and kind staff who are happy to assist you with everything, a wonderfully comfortable bed and a very spacious and super clean room. We also booked the Ha Long bay cruise with Paradise group and it was perfect. They put a lot of effort in providing high quality food, which we could experience at the breakfast buffet, during the cruise and at the nearby restaurants which are part of Paradise group. The only things that could maybe improve, are the...

'Where can I begin… This was the worst hotel I have ever stayed at. The service was non-existing, no one in the staff was service minded. Me and my friend stayed there for work purposes and ended up leaving early just because of their poor treatment. All the time there we were treated like strangers, no one in the staff knew we were guests, so we were questioned who we were at many times. They had a wedding one day and a conference one day, so they refused us entrance to the restaurant. After...

'As usual, the place was clean and roomy, staff was helpful and friendly. I definitely recommend this hotel.'

'Excellent hôtel offrant plus qu'un excellent rapport qualité prix. Tout est parfait. Le personnel est professionnel et attentif, même si une grande partie d'entre eux ne parlent pas anglais. Le petit-déjeuner est divers et de qualité. La chambre est spacieuse, confortable et très bien équipée. '

'A true 5 star hotel, room was spacious, new, and clean. The staff were friendly, and breakfast was amazing. Highly recommended. We will definitely return '

'No comment '