Een binnenzwembad, een verwarmd zwembad en ligstoelen

Beoordelingen van Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 1202 van 3081 beoordelingen" "
Gastenscore: 8 - Goed. 648 van 3081 beoordelingen" "
Gastenscore: 6 - Redelijk. 446 van 3081 beoordelingen" "
Gastenscore: 4 - Matig. 339 van 3081 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 446 van 3081 beoordelingen" "

7,8/10

Netheid

7,6/10

Personeel en service

7,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Marcellus

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor rooms for high price
2 nachten verbleven in oktober 2023
Reactie van Khalia Robertson (Guest Services) op 24 okt 2023
Thank you for taking the time to tell us about your experience at Courtland Grand Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. May you please provide more detail in regards to your experience so that we can address your concerns directly?

8/10 – Goed

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very peaceful
1 nacht verbleven in maart 2024

8/10 – Goed

Gloria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was good, one convivence was the hotels proximity to that of a local parking garage.
3 nachten verbleven in mei 2024

8/10 – Goed

Angel

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
There is no parking, only valet parking . If you need to step out you have to wait to get your car, they seem not to have enought employees The only thing I like it was the cleaness of the room
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

VirtoyA

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was unfriendly, um helpful, and worst experience.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Kathryn

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ac was not working
1 nacht verbleven in mei 2024

6/10 – Redelijk

Anthony

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The room was muggy
3 nachten verbleven in mei 2024

6/10 – Redelijk

Lian

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
All good, except that the AC doesn’t work
2 nachten verbleven in mei 2024

4/10 – Matig

Ryan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was the bare min. The rooms smelled like mold.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Marcel

Positief: Personeel en service
The facility seems old and lacking of maintenance. My sink is clogged, too much people/noise, etc. i guess I just came in a bad day
1 nacht verbleven in mei 2024

6/10 – Redelijk

Karen

Reisde met partner
Positief: Netheid
I asked a question about my room and was told I would get a response once they knew the answer. When I didn't get a response within 12 hours I inquired again and still no answer. Frustrated.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Nicolas

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Do not recommend!! Nickle and dime you for everything. Also AC doesn’t work so the room was about 80 degrees and the staff said there was nothing they could do about it. The entire building was like this according to other guests I spoke with.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Tyra

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i would NOT recommend this property to anybody if you do not have to stay here… DO NOT! the staff have a terrible attitude and people who don’t run NOTHING but the kitchen wanted to make rules for the entire hotel. Yes while the actual property manager came and handled things well his staff was very rude and do not know how to talk to people. no air, diner that was supposed to stay open until 11pm closed early and when guest (myself & others) asked about it the manager on duty in the restaurant was rude and called security when energies were matched.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

aaron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Air Conditioner didn’t seem to work very well. Otherwise very nice property.
3 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Anthony

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Service was terrible put me in a room that was not vacant parking was a joke no valet there was no ac
1 nacht verbleven in mei 2024

4/10 – Matig

Tamatha

Reisde met familie
Positief: Netheid, voorzieningen
It's beautiful hotel but no air both of the rooms i had was extremely hot didn't get a new room to next day we had sleep those rooms all night because guest services said couldn't they couldn't do till the next anything day.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Holly

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

4/10 – Matig

jocelyn

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

Alvin

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
If you like clubbing this hotel is for you there’s two clubs right beside it which if you’re on the lower floors I imagine it’s pretty noisy. There were police on property during my stay which made it feel a lot safer than you would think. The parking is valet parking only also the only area the hotel owns; or you could park at other parking spots that are around $15-$20 which are also be shared by the clubs. Then there were a bunch of different fees that make up least another $50 onto your bill.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Maritza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gut
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Richard

Reisde met partner, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
This place is a dump
4 nachten verbleven in mei 2024

4/10 – Matig

Bee

Reisde met partner
Negatief: Netheid
The room we booked did not have a working shower. We were initially told that we could not be moved to another room. There was food from the previous people in the fridge, the floor had not been vacuumed, and my partner touched something white and sticky on the very stained chair. We were eventually moved into a different room. The air conditioning did not work very well. We had difficulty sleeping due to the warmth and mugginess. Several things were broken in the room, including the shower curtain rod, two lamps, the plugs for the sink and tub, and ice bucket. There was no air conditioning in the elevators or hallways. Overall, the hotel did not appear to be well maintained.
3 nachten verbleven in mei 2024

8/10 – Goed

CEREC

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good stay but they definitely need an upgrade to the carpets and Im glad we didn't rent a car it wasn't worth it but it gets so crowded at night but otherwise friendly staff and clean
3 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Travis

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we were there the A/C was not working on the property and they failed to let us know at check in. We asked for a box fan several times to try and get it a little cooler in the room and they never did bring us one after saying multiple times that they would. The valet was terrible for how much you pay for it along with it being the only option for parking. 45 a day is not cheap and for it to be the only option is terrible. I waited almost an hour for my car one time and I only got my car because I had to say something to the valet guys. All in all it was a terrible experience the staff here are not helpful and genuinely don’t seem like they want to help you at all. I will not be going back here and I don’t recommend anyone else to stay here either.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

DAVID

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Breanna

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Julia

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool is Amazing
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 26 mei 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

2/10 – Ontzettend slecht

DeAndre

Reisde met partner
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The AC in my room didn’t work and put a fan in my room but I paid $200 for a night .they wouldn’t transfer me or give me a credit.
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 26 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 – Uitstekend

Airam

No parking, only valet parking available. Area around the hotel is high traffic zone. Extremely unsafe.
3 nachten verbleven in april 2024
Reactie van Darryl Filmore Jr. op 26 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 – Goed

Jennifer

Nice people. Nice room. Just stayed hot in the room.
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 26 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 – Ontzettend slecht

Holly

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First room had wet carpets, smelled like mold, never got cold and had roaches. Second room was dirty when we opened the door but was marked as clean. Third room was the 'best' they claimed to have to offer, and the air conditioning in the bedroom was broken. They lied and said someone would go to fix it and never did. They never answer the front desk phone and tell you they will not authorize you a refund with expedia if you booked with expedia. I was truly not expecting much and they STILL were even worse than I thought, do NOT trust if they try to play nice with you after the fact. Pay the extra money per night to stay literally anywhere else, trust me.
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 – Uitstekend

Meredith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a great stay in the heart of the city. Was able to walk where I needed.
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 – Uitstekend

Sakshi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cool
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 26 mei 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 – Redelijk

Joseph

Acceptable, not great
1 nacht verbleven in mei 2024
Reactie van Darryl op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 – Matig

Jeronimo

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel no tiene servicio de habitación, así como tampoco housekeeping diario. El servicio es muy deficiente en todo los aspectos y para ser un hotel de casi U$ 300.oo NO existe una relación de precio y calidad. Pocas veces me quejo ante ustedes, pero este hotel es un desastre.
6 nachten verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 – Uitstekend

Shernard

Reisde met familie
Positief: Voorzieningen
Always excellent service and clean rooms
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

8/10 – Goed

Kelli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is convenient and close to where I was going. I love the balcony and courtyard. The hallway didn’t have a fresh scent, the middle elevator was a little shaky during my entire stay. You get a coupon for $10.00 off your meal or drink, that was very nice, I brought Starbucks.
2 nachten verbleven in mei 2024
Reactie van Darryl op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 – Redelijk

Earl

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So, trying to stay as neutral as possible: 1. I needed laundry done by the hotel. Their form said in by 9am, back after 6pm. I had my shirts to them by 8:45am, and they were not back that night. When I asked the next morning, their excuse was "they got the laundry in late." Well, *I* didn't get the laundry in late. They also had no idea when it was coming back. My shirts still weren't returned by 9:30 am the next morning when I had to leave for my conference. Thankfully I had one dress shirt that passed the sniff test. It's annoying enough that they completely blew their timeline, but they also couldn't answer when it would be back. 2 - the alarm clock in my room was broken. The top knob you use to turn the alarm on/off was broken off and missing. I didn't bother complaining because you can glance at it and see that it's broken, so if they cared, it would have been fixed. 3 - The shower didn't drain, and the body wash was empty after day 1. I'm a sub 5 minute shower person, particularly when getting up in a time zone 3 hours earlier than mine, so I was taking fast showers. The water was still over my feet by the end of my shower. I think I will not be returning. If the location works for you, the hotel bit was fine, but for $200 a night all in, I'd like laundry done on the timeline they agree to; if it is going be late, clear communication; a maintained alarm clock; and a maintained shower.
3 nachten verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 – Ontzettend slecht

Marissa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 – Ontzettend slecht

Robert

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Poor customer service
1 nacht verbleven in april 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 – Matig

Robert

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible service
2 nachten verbleven in april 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 – Matig

Estela, Spring

Negatief: Netheid, staat van de accommodatie en faciliteiten
Old and noisy
4 nachten verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 – Goed

Ray

Positief: Netheid, personeel en service
The carpet smells really bad , dont notice till u lay down in bed and it burns my eyes . Please get new pad and carpet. Thanks
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 22 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 – Redelijk

Chantell

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
N/A
3 nachten verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 25 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 – Ontzettend slecht

Virginia

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am still waiting on the deposit back. The hotel was very unhelpful that do have the information and said it should come back it’s been 14 days… When I arrived pillows were on the couch. Still, there was no bags in the trash bag area. The towels had red red stains on them. It was only a short stay so I figured why not worst hotel experience ever.
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 22 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 – Redelijk

Laurent

Reisde met partner
Positief: Personeel en service, voorzieningen
Average stay. Our Bathroom was small. Electrical outlets were minimal. Restaurant Decor outdate. Average food. Drinks were decent.
3 nachten verbleven in mei 2024
Reactie van Michelle op 20 mei 2024
Hello Laurent, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not a ten out of ten. We would like to have the opportunity to prove to you that we could make your next stay better.

2/10 – Ontzettend slecht

Kristin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 22 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 – Redelijk

Ashley

Positief: Netheid
4 nachten verbleven in mei 2024
Reactie van Darryl Filmore Jr. op 22 mei 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 – Goed

Alexis

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The restaurant was closed on Mondays.
1 nacht verbleven in mei 2024
Reactie van Michelle op 20 mei 2024
Hello Alexis, thank you for staying at the Courtland Grand Hotel. We truly appreciate you and we hope you come back and visit us again!!

6/10 – Redelijk

Patrick

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very dated facility, I’m sure it was nice 10-20 years ago. They try and get you with a $45 valet car service but there is $18 parking garage across the street, DO NOT VALET. Breakfast is the typical nasty hotel buffet.
2 nachten verbleven in mei 2024
Reactie van Michelle op 20 mei 2024
Hello Patrick, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.