The homestay itself is decent. However, the communication and the access process is disappointing.
I tried to contact the hotel multiple times weeks before our trip, trying to confirm the best contact method and the access instruction. We knew that we won't be able to make phone calls in Greece. However, the hotel left no way to contact them, except for a local phone number. No email or WhatsApp, even though they host many international guests.
On the day of arrival, we received a very confusing message from the hotel via the hostels.com platform. It says "Please verify your -----------/----------- number". I immediately replied with my phone number, email, and booking information.
After that, there was total radio silence. We called hotels.com, which itself dropped the call a few times. Finally, they were able to connect us with the hotel over the phone. When we were connected, the hotel seemed wholly surprised about their responsibilities to reply to the message. Only at that point, they provided us with the access instruction.
The whole process was deeply confusing and frustrating. It really left a bitter taste for us. If you are booking this property, be very prepared to spend hours calling hotels.com and feeling stranded.
We advise the hotel to message guests and provide an email or Whatsapp as soon as the booking happens, and latest 1 week before the trip, and provide clear instruction on how to contact and to access the property.
