West-Londen: Skivakanties

Lovely room, enough space in the room which was also pretty cozy because of how they construct the rooms

Goed gelegen appartement dicht bij de metro. Nette kamers met goeie voorzieningen. Aardig personeel.

Heerlijk, knus hotel in het hart van Kensington. Veel leuke restaurants en winkels in de buurt. Het is echt een woonwijk en dat geeft een leuke vibe. Het hotel ligt enkele meters van de metro verwijderd en daardoor ben je overal snel. Ontbijtzaal ziet er prima uit, er is ontbijt en a la carte maar wij hebben gekozen om in de buurt te ontbijten. Kamer was compact maar ruim genoeg en met fijn zitje. Bed lag echt heerlijk, zacht maar stevig.

For checking-in, I was supposed to collect a key from a shop and was sent an address + a code to pick up from. They ended up emailing me the wrong address and/or code so I was unable to pick up my key at check-in time (3pm), I had contacted the support who then gave me a different code, which didn't work, then another different address, which didn't even exist. I then called up the support once again, from which it was escalated to a manager who AGAIN gave me the wrong address and/or pick up code. I only managed to collect my keys at 9pm (6 hours after check-in!) ONLY because the shopkeeper helped out UrbanChic's support as their support staff (all 3 that I talked to) were completely incompetent. It was bad enough to expect someone to collect keys from a shop (which wasn't stated before I paid for the place), but to email someone the wrong address and check-in codes + have the support not pick up my calls with no place to go along with my luggage ruined the whole stay, I missed my plans that I had to attend to that evening and was not offered any sort of compensation whatsoever. The property however was quite pleasant. Would recommend the property, would never touch UrbanChic ever again.

Prima en nette accommodatie om de hoek bij metrostation Earl's Court, maar in een rustige straat. Met wat meer aandacht voor details zou dit hotel van mij 5 sterren krijgen. Keuze bij het ontbijt kan uitgebreider maar was voldoende.

Lovely room, enough space in the room which was also pretty cozy because of how they construct the rooms

Slechte douche, erg kleine kamers

Goed en rustig hotel; prijs/kwaliteit in orde. Tijdens mijn verblijf werd de lift vernieuwd; dus via de trap naar de 5de verdieping; minder leuk natuurlijk, maar dat is slechts een tijdelijke situatie

Lovely room, enough space in the room which was also pretty cozy because of how they construct the rooms