West-Londen: Skivakanties

Firstly, the property is not a hotel . We found it difficult to locate it . It is a small private apartment with 3 small bedrooms bed rooms and 1 common bathroom for all . As advertised during the booking , we could not find a lounge ( except for a ground floor living room ) or place to sit and relax , watch tv or enjoy a cup of coffee . There are no bar and restaurant as advertised. No swimming pool or playing place - as seen in the advertisement . There is a kitchen but it is not useful for the guest . Our booking was for 4 adults and 3 children and accordingly they offered as 3 bed rooms . When we reached to the property for check-in. It was not ready . The previous occupant had a pet and such required cleaning was not done . The property was smelling cigarette. We left the property for the cleaning to be done and returned in the night . To our surprise we found somebody sleeping on the ground floor . The building main door was opened . And our personal belongings were on the first floor - serious breach of security . We called Taj to explain the situation- but he was no helping , rather rude. He promised as an extra bed, we could not find it anywhere. The three beds were not enough to accommodate 7 members . I don’t know why you people accept this reservation when it was not suitable for a family . Somehow we Managed the night and checked out by 10.15 . How can you consider this property as a Hotel . This is my first experience with Hotel.com and it was terrible.

Er was een verbouwing gaande maar daar weinig tot geen last van gehad.

Nice accomodaties and staff

Beautiful hotel. I would definitely return. The room is a bit small but besides that no complaints at all. We slept well in the bed, the staff is very polite and friendly, breakfast had a lot of options and the area/neighbourhood is quiet and clean with bus stops nearby.

Service at breakfast too slow and why breakfast include and then guests need to pay for a coffee … overall good but price quality not sure

Heel erg fijn verblijf, vriendelijk personeel, mooie schone kamers en een heerlijk bed.

Wat een ongelofelijke mooi en goed hotel. Ben wel wat gewend

Very nice property, modern finishes and very clean. Apartment style is perfect for families or couples who want space. Neighborhood is very charming with quaint shops and great restaurants. We would absolutely come back here again.

Nice accomodaties and staff

Er was een verbouwing gaande maar daar weinig tot geen last van gehad.

Beautiful hotel. I would definitely return. The room is a bit small but besides that no complaints at all. We slept well in the bed, the staff is very polite and friendly, breakfast had a lot of options and the area/neighbourhood is quiet and clean with bus stops nearby.

Service at breakfast too slow and why breakfast include and then guests need to pay for a coffee … overall good but price quality not sure

Er was een verbouwing gaande maar daar weinig tot geen last van gehad.