Zuid-Londen: Goedkope Vakanties

Excellent location to discover London. Friendly reception and very helpfull personnel

Ok

Mooi schoon hotel, Prima locatie om lopend en met de metro Londen te verkennen

I booked a 3 nights stay at Shangri-La The Shard for my fiancée and a friend including free breakfast as silver-tier benefit. On check-in, the hotel first claimed that free breakfast was not a silver benefit. When I emailed them the proof it was, the hotel then said it was only valid for the account holder. When I explained this is our household account, they said the error was on the booking website. They said to fully understand and regret the situation but could give only 1 day breakfast 'complementary', because it was incorrect on Expedia's platform. That is not a guest-friendly solution you expect from a 5* hotel that charges €1000 a night. Because let's be honest, what's the big deal to offer 3 days breakfast when it is acknowledged that there clearly is a mistake somewhere? All staff were friendly and understanding, but apparently don't have the rights to overrule the system to offer proper 5* service. The day of checking out it took over 1 hour to serve the ordered eggs in the restaurant and because time was running out they offered to bring some sandwiches to the room instead. We often stay at luxury accomodations like FS, Ritz, Mandarin, Raffles, W, etc but this was the first and also very last time to book a Shangri-La hotel.

Hôtel très correct pour un voyage en famille, formule déjeuner compris. Il est très copieux et varié. Piscine paisible sur réservation. Je recommande cet hôtel

I booked a 3 nights stay at Shangri-La The Shard for my fiancée and a friend including free breakfast as silver-tier benefit. On check-in, the hotel first claimed that free breakfast was not a silver benefit. When I emailed them the proof it was, the hotel then said it was only valid for the account holder. When I explained this is our household account, they said the error was on the booking website. They said to fully understand and regret the situation but could give only 1 day breakfast 'complementary', because it was incorrect on Expedia's platform. That is not a guest-friendly solution you expect from a 5* hotel that charges €1000 a night. Because let's be honest, what's the big deal to offer 3 days breakfast when it is acknowledged that there clearly is a mistake somewhere? All staff were friendly and understanding, but apparently don't have the rights to overrule the system to offer proper 5* service. The day of checking out it took over 1 hour to serve the ordered eggs in the restaurant and because time was running out they offered to bring some sandwiches to the room instead. We often stay at luxury accomodations like FS, Ritz, Mandarin, Raffles, W, etc but this was the first and also very last time to book a Shangri-La hotel.

Excellent location to discover London. Friendly reception and very helpfull personnel

Mooi schoon hotel, Prima locatie om lopend en met de metro Londen te verkennen

Ok

Personnel accueillant.

Tout parfait Le seul point moins positif était le choix restreint au petit déjeuner.

Ik was in Londen voor het Black British Book Festival en dit hotel leek me qua prijs en locatie goed te doen. De kamer was schoon, ruim en dankzij de receptiemedewerker verbleef ik op de 13e etage, waardoor ik een mooi uitzicht over Londen had. Ik heb een fijn verblijf gehad. Vooral veel hulde voor het personeel van het restaurant en de receptie! Veel dank.