Turks en Caicoseilanden: All-inclusive vakanties

Great all the way around

There were a few pleasant staff members, but overall, the service and experience were extremely disappointing. The cost of this resort does not justify the experience or level of service we received. We encountered numerous issues during our stay, including extremely loud and leaking AC, a malfunctioning screen door, water dripping from the ceiling, an unpleasant bathroom odour, no hair conditioner, and a sticky, dirty hair dryer. The robes were stained and worn, and we were only given one robe on the third day. Beach service was equally disappointing. Towels were not consistently offered, umbrellas were never opened, and no one offered menus or asked if we needed anything. Food was brought to our lounge chairs without a table, despite tipping. At breakfast, we were asked for a tip and our $0 bill was checked before the table was cleared, even though it was a self-serve buffet. Other disappointments included no fresh juice (only concentrate), repetitive menus throughout the resort, dirty plastic cups, and staff gesturing for us to hand over our plates immediately after the first course. Even requesting a Band-Aid became an issue, as they only wanted to provide two. There was also a private corporate event with no signage or communication to guests. For a resort at this price point, the lack of attention to detail, hospitality, and consistent service was unacceptable. Unfortunately, we will not be staying at The Palms again on our next visit to Turks & Caicos.

High end, low key. Old school Caribbean. Very personable, all staff are exceptional. Food excellent.

Quiet. Great beach and tours access. Friendly staff. Walkable to lots of restaurants. Taxis quick to arrive when want to go places

There were a few pleasant staff members, but overall, the service and experience were extremely disappointing. The cost of this resort does not justify the experience or level of service we received. We encountered numerous issues during our stay, including extremely loud and leaking AC, a malfunctioning screen door, water dripping from the ceiling, an unpleasant bathroom odour, no hair conditioner, and a sticky, dirty hair dryer. The robes were stained and worn, and we were only given one robe on the third day. Beach service was equally disappointing. Towels were not consistently offered, umbrellas were never opened, and no one offered menus or asked if we needed anything. Food was brought to our lounge chairs without a table, despite tipping. At breakfast, we were asked for a tip and our $0 bill was checked before the table was cleared, even though it was a self-serve buffet. Other disappointments included no fresh juice (only concentrate), repetitive menus throughout the resort, dirty plastic cups, and staff gesturing for us to hand over our plates immediately after the first course. Even requesting a Band-Aid became an issue, as they only wanted to provide two. There was also a private corporate event with no signage or communication to guests. For a resort at this price point, the lack of attention to detail, hospitality, and consistent service was unacceptable. Unfortunately, we will not be staying at The Palms again on our next visit to Turks & Caicos.

High end, low key. Old school Caribbean. Very personable, all staff are exceptional. Food excellent.