Sand Island: Avontuurlijke vakanties

Great Location and Spacious Rooms, but Disappointing Customer Service The hotel has a great location, right by the beach, and the rooms are large, spacious, and comfortable. Unfortunately, the customer service was the most disappointing part of our stay. The staff generally seemed unfriendly, unhelpful, and not particularly interested in accommodating guests. Almost every time we approached someone with a request, the response was simply “no,” with little effort to offer alternatives or find a solution. For example, we arrived at the bar at 9:36 PM, well before the stated last call at 9:45 PM and closing time at 10 PM. Despite this, the staff refused to serve us, even when we asked if we could simply order drinks to go. Another frustrating experience happened when I accidentally left an item of clothing in our room. I had to speak with three or four different employees before anyone made a genuine effort to help. Most simply told me they couldn’t find it, without showing much concern or willingness to investigate. Eventually, one employee took the time to help and managed to locate my shirt. I truly appreciated that person’s assistance, but it shouldn’t have taken so much effort to receive such basic help. Overall, the hotel itself has a lot going for it, especially its location and spacious accommodations. However, the lack of warmth, hospitality, and willingness to assist guests really affected our experience.

Ruime kamer elke dag goed schoongemaakt. Vriendelijk personeel. Restaurant prijzig voor wat geserveerd wordt.

Hotel wordt aangeprezen als 5 sterren. Naar mijn mening is het hotel amper 3 sterren waard. 4 liften beschikbaar voor alle kamers, waardoor de wachttijd zeer lang is, schimmel in de kamer op de plafonds, badkamer veel te klein, feest tijdens ons verblijf van de U.S. Navy, hierdoor veel overlast van dronken gasten die voor de uitgang alles onder spuugde en constant aan het roken waren op de balkons en aan het schreeuwen waren vanaf de balkons. Bij uitcheck wordt er door het personeel niet eens gevraagd hoe het verblijf is geweest, hoort naar mijn mening toch wel in een 5 sterren hotel. Ligging van het hotel is geweldig, enigste pluspunt