Grote Meren: Kindvriendelijke vakanties

Een prachtig mooi hotel , suite was perfect groot en schoon . Alles was mooi en goed ingericht.

Location is perfect and pool is a real added value!!!

This hotel is truly beautiful — Art Deco style, full of character and soul. The lobby is stunning, and the corridors feel like they transport you to a different era, with elegant marble floors… It could easily be a museum. It’s located downtown, and many sights are within walking distance. The subway and bus stops are also nearby. Our room was clean, the bed was comfortable, but the bathroom could use renovation. However, it’s a large hotel, and that comes with some downsides. There was a long queue for both check-in and check-out, as not all service desks were staffed. We stayed for four nights, but had to downgrade our room because it still wasn’t ready — even at 5 PM. There was no refund, and as compensation we were offered a free breakfast, which turned out to be just for one day. Very disappointing. Upon check-out, the bills I received showed additional charges of $352.26 for taxes and parking. However, my credit card was charged a total of €495.88 — significantly more than expected. I sent multiple messages via Expedia, but the hotel never responded. Since I was traveling through the U.S., I didn’t have the time to call and follow up properly. I sincerely hope the hotel will look into this and respond accordingly.

I have stayed at this property for over 10 years, for all my Chicago vacations and this was by far my most disappointing experience. The issues began at check-in. I reserved three rooms for my family. The customer service representative told me she needed to swipe my credit card three separate times for a single reservation and stated it was not possible to charge the total for all three rooms in one transaction. Despite that explanation, my credit card ended up with six separate charges—two charges for each room—which was confusing and unacceptable. The valet service was equally disappointing. Each time we requested our vehicle, the wait was more than 20 minutes, causing unnecessary delays and frustration. As a loyal guest who has chosen this property for over a decade, I expected a much smoother experience. Instead, the check-in process, billing issues, and valet delays made this stay stressful and left me questioning whether I will return. I hope management reviews these concerns and takes steps to improve their guest experiences, especially for returning customers.

Ik heb een heel fijn verblijf gehad in Chelsea hotel. Personeel was super vriendelijk en behulpzaam. Dagelijkse schoonmaak en flesjes water en cupjes nespresso cafe. Weinig geluidsoverlast gehad van de bouw tegenover het hotel. Bedden lagen heerlijk.

The room was outdated, it seemed all “old” for what we paid. It was a small reception area, always crowded. The breakfast was awful.

Een prachtig mooi hotel , suite was perfect groot en schoon . Alles was mooi en goed ingericht.

Location is perfect and pool is a real added value!!!