Vakantie en citytrip naar Zona Hotelera

Wij vonden het een mooi hotel met mooie kamers en en prachtig strand. Mooie spa en mooi in de natuur. Waarom wij geen 5 sterren geven is dat wij ervaren dat er maar 1 restaurant per dag open was met een hele kleine kaart en wij niet vegan zijn en de vlees/vis opties erg beperkt waren en niet altijd even lekker. Wij hadden het idee dat het door het laagseizoen nogal uitgekleed was..

La habitación estaba excelente, muy limpia muy amplia y muy agradable el todo incluido y la atención de todos los que trabajan ahi, recomiendo ampliamente.

If You Are an American Traveling to Garza Blanca or Mexico, Please Read This I do not like writing negative reviews. I believe that people should address issues directly whenever possible instead of immediately turning to the internet. However, I was in a foreign country with my wife and children, so I felt it was important to remain respectful and avoid escalating situations. There are two main reasons I am writing this review. First, I witnessed what I considered to be highly unprofessional behavior between another guest and the front desk staff. A disagreement escalated into a shouting match, and during the exchange, a front desk employee made the following comment: "If I were in your country (the United States) as a Mexican and shouted like this, I would have been pinned to the ground, arrested, and then deported." Regardless of the circumstances, comments like this are inappropriate, unnecessary, and should never be made by hotel staff to a guest. Second, our stay was significantly impacted by an unresolved maintenance issue. We booked a one-bedroom suite with a washer and dryer because we intentionally packed light, planning to do laundry during our stay. Unfortunately, the washer did not work from the very first day. On Day 2, maintenance came to our room three separate times. On Day 4, the washer was replaced, but the new unit still did not work. On Day 5, they replaced it again with another washer that had the controls labeled in Spanish, but it still failed t