Good morning! It was truly a pleasure to have you here and we hope to see you again soon in our Hotel!Greetings from Alberto and all the staff of Hotel Caprera

BuonaseraWe're happy that your stay was good with us!We hope to see you again soon in our Hotel or in your wonderful country!Alberto and all the staff of Hotel Caprera

Dearest Laura,It's really nice to receive these compliments from our guests.We are happy that your stay was good and we hope to see you soon in Venice.Greetings from all the staff of the Hotel Caprera (and also from Matisse...)

Dear Aubrey,in response to your embarrassing review,I answer you that before booking a hotel, you need to find out about the various services.First of all, it is absolutely NOT specified in our descriptions that there is an elevator.Secondly, the rule to leave the room key when you leave is a rule present in many many hotels so your comment is senseless.In addition to your request, in fact, you KEPT the key for the entire stay.As for the air conditioning,we IMMEDIATELY offered to move to a room with AC but, being on the third floor, you did NOT accept.We tried to offer you the room with AC the next day as well but you NEVER answered our calls and requests (all certified and registered on Expedia).In addition to this, you "demanded" and you are very angry that we have not brought your very heavy suitcases to the room but I think this is not possible to be demanded in a 2-star hotel and especially late at night.I think you can make complaints about things that really are problems (in fact all the positive reviews confirm this) and not about requests that are absolutely nonsense and services that are absolutely NOT listed in any description.In any case, if you are used to certain services, I advise you to go to higher category hotels which certainly do not have the price of 2-star hotels.

Ευχαριστώ! Χαιρόμαστε που ήταν μια ευχάριστη διαμονή για εσάς.Τα λέμε στη Βενετία!