Hôtel près de The Bancroft (Spring Valley)

« La chambre n'était pas bien éclairée. »

« Hotel was very nice and very clean. Coffee and breakfast was experience at the built in Starbucks. Spent $60. »

« The check-in was over an hour late, but other than that, our stay was wonderful. »

« The bed sheets were dirty and had large stains on them. In addition, the unit next to mine played loud music from 1:00 AM until 3:00 AM. I contacted the management several times, but no action was taken. As a result, I was unable to sleep at all during the night. I checked in at 10:00 PM and left at 6:00 AM without getting any sleep. This was a very disappointing experience. »

« The staff are very helpful The food was good, warm food was warm and cold food was cold. The Room was comfortable and clean. The pool was not heated and thus it was ice cube cold. Kids - liked the pool. Adults - we need to be pampered. The cushions that you sit on in the dining room need a good cleaning, as well as under the tables. »

« Dommage que les lieux autours sont fermés voire sales. Personnel pas très souriant. »

« un drame à endeuillé la direction de cet établissement le jour de notre arrivée , nous ne pouvons que nous associer à la peine du personnel et de la direction . bon courage . »

« Clean room. Helpful stuff. Lots of parking spots. »

« Everything was perfect 👌 »

« I felt very unsafe at this property. There was a some questionable people hanging out. I immediately went to dollar tree to get sanitizing wipes and spray to clean the place. Thank god it wasn’t carpet. When I came back to room after concert at 1 am, there were three guys hanging out on stairs that lead to room. I had to go up stairs on the further side to avoid them. I had trouble sleeping because I didn’t feel safe. »

« Très mauvais séjour. Pas d'eau chaude pendant 4 jours, pas d'eau (froide et chaude) le samedi : à la réception ils m'ont demandé de faire couler l'eau pendant 10 minutes parce que ce n'était pas "automatique" : même résultat, pas d'eau chaude. On m'a proposé de changer de chambre mais c'était pareil : pas d'eau. Je ne comprend pas : c'était apparemment un problème lié à toutes les chambres de l'hôtel et la réception n'est pas informée ? On ne m'a pas proposé d'arrangement (remboursement ou...

« état de la chambre propreté et vétusté des équipements »

« Managed to get an accessibility room after some discussion. Evidently you can only reserve them if you phone in and not by registering online. Also right outside the accessible room was the only ice machine for the whole facility and it is not secured at night. People were filling large coolers at all times during the night. Most did not actually stay at the lodge. »