Hôtel près de Susan Lake (Charlevoix)

« Does not have an elevator, I missed this on the web site. So if you have with stairs, make sure you get a first floor room »

« The shuttle to casino was great,pool was good amenity....Only thing the Breakfast was barely edible »

« Terrific staff »

« We had a 2 night stay and were not informed at check in the room wouldn't be made up daily. We can appreciate re-using towels but for the price they should have made the bed, taken out the trash, restocked our coffee, and replaced the disposable coffee cups. I had to make 3 trips to the lobby to get Coffee and cups. »

« Wonderful friendly and helpful staff, nice hot breakfast and easy parking. Clean room and comfortable beds. Only complaint was that there were a lot of rude guests that were loud and disrespectful. Quiet time for the hotel isn't until 11 pm and other guests were in front of our room on the covered porch area drinking, smoking and playing loud music and talking on their phones on speaker until close to that time. That was the only bad experience, which since they technically didn't have to...

« The staff was nice the rooms were clean but there were times I didn't feel safe in the room because people were walking through the parking lot bums a couple of times at night there's no true security there yes your rooms do lock but if you want to have a cigarette you have to go outside which is fine but that's when you run into the weirdos at night »