2/10 Horrible
Heather
Voyage en famille
19 déc. 2025
Les points faibles : Services et équipements
This was definitely the worst experience I’ve ever had at any hotel ever. Firstly, the trek from the lobby to our room was about a quarter of a mile. If you are handicapped, definitely don’t stay here. When we entered the room, it was freezing. We turned the thermostat up to 73 and left to go to the water park. When we returned, it was still freezing. Maintenance came and supposedly fixed the issue. The mattresses were terrible. They seemed to be box spring. None of us slept well and were sore the next morning. We returned to the indoor water park. That was the primary focus of the stay for our 7 year old daughter. Unfortunately, none of the kid slides were operational. That would have been nice to have known when booking. We definitely would not have stayed had we known this. She did enjoy the wave pool and the arcade. Back at the room, the thermostat was again not working. It was so cold we slept in hoodies and jackets. We contemplated leaving instead of staying the second night because of the horrendous beds and frigid room. I wish I had just slept in the car. I had to visit the chiropractor to undo the damage to my back from the mattress. We usually stay at Country Cascades, but thought we’d try something new. Definitely won’t make that mistake again.
Heather
Séjour de 2 nuits en décembre 2025
