4/10 Médiocre
Laurie S., Granite Bay, California
15 sept. 2025
Les points forts : Propreté
I will start with the positive which was the quick response of the owner/manager whenever we had a concern. What I didn’t expect was the lack of up keep on the home. The first night I spent in a room that smelled horrible. Come to find out it was urine on the carpet under the bed. The manager had someone come by and remove it and that solved that problem. The dishwasher was loose and fell forward when loading it. The outdoor furniture wasn’t in good condition. The shower door nearly fell off on my daughter who just had surgery. The worst was we woke up to discovering there were rodents in the house. We left a pear on the kitchen counter along with our bread on a different counter and rodents had gotten into it. I alerted the manager who offered to try and remedy but I didn’t want to concern my daughter who was fragile and tell her. We stayed two more nights but left one night early. The manager was completely apologetic and has offered to refund us those last few nights. I hope he follows thru.
Laurie S.
Séjour de 11 nuits en septembre 2025