This was the worst property I’ve ever stayed in. We stayed for two nights, and the Wi-Fi didn’t work at all. We contacted customer service on the first night, but not only was the issue never resolved, they even hung up on us during the call. After that, we could only communicate by text message, but the problem still wasn’t fixed. No one came to address the issue the entire next day either.
On top of that, the cell phone signal in the area was extremely poor, so without Wi-Fi we were almost completely cut off from the outside world for two days.
There were also several cleanliness and maintenance issues. The sofa was so dirty that it wasn’t usable. The dining table felt sticky to the touch. There was a lot of dust behind the toilet. The toilet in the master bedroom appeared to be clogged and didn’t flush properly, so we had to use the other bathroom throughout our stay. There was also a large dead fly on the windowsill in the second bedroom.
The worst part was that customer service told me they would cancel the previously offered refund of $25 per night for the Wi-Fi issue if I left a negative review.