Santa Rosa Plateau Ecological Reserve

Love this place, will stay again

My stay was okay overall, but there were a few things that could have been better. The carpet in the room did not appear to have been vacuumed, and the extra blanket in the closet was stiff and smelled dusty. The AC would release a funky smell when the temperature was above a certain threshold. The hotel was notified and a technician looked into it, but the issue continued. I had stayed here before and had a great experience, which is why I decided to stay here again. Unfortunately, this stay was not great. I do think the hotel has a lot of potential, and I hope these housekeeping and maintenance concerns can be addressed. On a positive note, I really appreciated the messages we received before arrival, during our stay, and on checkout day. That communication was a nice touch and I hope it continues.