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Avis sur Casablanca On The Beach

3.5 out of 5
Casablanca On The Beach
101 Main St, Santa Cruz, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 740 avis sur 1233." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 1233." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1233." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 1233." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1233." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Susan

Voyage en famille, Voyage avec des animaux de compagnie
Super nice, clean, friendly and right across from the beach.
Séjour de 2 nuits en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property over looks the beach by boardwalk, the only thing is the balcony rooms to the street have the view of a new construction site going on. Overall it’s a beautiful stay and nicely kept room.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property and location. Loved the shared patio outside of our room.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Monica

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great view. Great unexpected amenities like spa robes and slippers. Patio furniture was comfortable for prime ocean viewing. This was our second stay and we lucked out that this time we had amazing views of the fireworks for the big dippers 100th bday celebration. So fun. We will be back
Séjour de 1 nuit en mai 2024

10/10 Excellent

Isaac

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great access to the boardwalk and wharf.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

douglas, san diego

Voyage en famille
No closets nor comfortable chairs
Séjour de 2 nuits en mai 2024

10/10 Excellent

adam

Voyage en famille
Nice area
Séjour de 1 nuit en mai 2024

10/10 Excellent

Denise

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean and perfect place for pets. Good rate on expedia for room.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Andrew

Location
Séjour de 3 nuits en mai 2024

10/10 Excellent

Devon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for a beach volleyball tournament!
Séjour de 1 nuit en mai 2024

8/10 Bien

Sergio

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is excellent. The location is awesome. I’d definitely stay here again.
Séjour de 1 nuit en mai 2024

8/10 Bien

Alexandria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great view…
Séjour de 1 nuit en mai 2024

10/10 Excellent

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Cindy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Definitely would come back again. Close to the boardwalk and wharf. Room was clean but floor was a bit dusty. Bathroom was nice but wished there were some counter space for personal items.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent views and access to beach. Exceeded out expectations
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

tracy

Les points forts : Propreté et personnel et service
Room was nice and clean. Doors were older and I didn’t sleep well with homeless and drugs right outside my door Figured this would be a safe town at night. But I was wrong. Day visits only !!
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Mychele

Les points faibles : Infrastructures et conditions de l’hébergement
Stayed in room 213 ocean view, it was very loud in the mornings before 8AM. Lots of people talking on/around the balcony area of where our window was. Also the back window towards the back parking lot, we couldn't close the curtain. The maids put the curtain on wrong and we weren't able to close at all. Also there was NO SCREEN attached to the back window which was on the 2nd floor. For the PRICE, wouldn't stay again.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Brandy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Place was clean. Right across from the beach. Staff was friendly. Room could use a paint job. But will definitely stay here again.
Séjour de 2 nuits en avril 2024

10/10 Excellent

John

Séjour de 1 nuit en avril 2024

10/10 Excellent

Rayleen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful location for the price
Séjour de 1 nuit en avril 2024

10/10 Excellent

Judith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was great for a last second reservation. Very friendly staff. Really nice.
Séjour de 1 nuit en avril 2024

8/10 Bien

Renee

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Could have been cleaner, location to beach is amazing. Sitting on patio to in the sun and watching the beach volleyball was fun.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Sonya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will stay here again. It was a fantastic property close to everything.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Tyler

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Management le 27 avr. 2024
Hello Tyler, We are sorry to hear you were not completely satisfied with your stay. Please reach out and let us know if there's anything we can do to improve. Thank you.

4/10 Médiocre

Fernando

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Management le 27 avr. 2024
Hello FernandoWe are sorry to hear you were not completely satisfied with your stay. We noticed you booked our two-queen classic and opted to upgrade into our Family Balcony Suite. Please reach out and let us know if there's anything about either room option or the property that we can improve on.

6/10 Satisfaisant

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property gives a great view of Santa Cruz beach. Morning coffee wasn’t available until after 8 AM. The property seems a little older and worn down.
Séjour de 2 nuits en avril 2024
Réponse de Management le 25 avr. 2024
Hi Mary,We appreciate your review and are delighted you enjoyed the breathtaking view! You reserved one of our Signature King rooms in the Cerf Mansion, a historic building dating back to 1914! Our team strives to keep the rooms updated while preserving the charm of its rich history. If there are any specific areas you would like to see enhanced, please call our team and share your thoughts.

2/10 Horrible

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room #317 - Saturday, 04/20/24. The room was so bad that I felt the need to check for bed bugs before we settled in. I was not comfortable letting my kids settle in until we checked. The room was dusty, moldy and disgusting. We communicated with staff, they said they would re-clean. They claimed the gunk on the bathroom floor was glue from when it was installed and could not be cleared up. We got back to our room at about 10pm when the board walk fully closed down. The floor panels were hollow and bowing under my 18 month old baby, indicating that it was a floating floor. There is no glue involved with a floating floor as this. Upon further inspection, my husband was actually able to easily remove the gunk with his finger. This indicates that it was not glue, but dirt, bacteria and mold from neglected moisture damage. It was disgusting and I'm glad I didn't let my baby crawl around in there as she wanted. You could tell the floors hadn't been mopped in quite some time, the walls were disgusting, the ac had a layer of dust and dead bugs, the inside of the barn style door, to the bathroom, had a layer of dust that made us question the last time the room was truly cleaned. My husband communicated these issues with staff and showed pictures. They sent someone to re-clean it, but it was obvious they made no attempt to clean the walls or floors. Due to the filthy condition of the rooms and the fact that you can't get breakfast there, the location is absolutely not worth $450.
Séjour de 1 nuit en avril 2024
Réponse de Management le 25 avr. 2024
Thank you so much for reaching out. Our team appreciates your feedback. We do truly apologize that the room was not up to your expectations, and certainly not up to a standard we would like to keep. Our apologies also for not getting back to you right away. Our team does its best to assess all the information to provide an appropriate response within a few business days. You should receive a response to your most recent email shortly. We’re also truly sorry to hear about the prices you received from your third party. We do our best to ensure our Classics are at the best price point available for this location.Additionally, We appreciate you mentioning the breakfast as you are correct, we don’t offer a traditional breakfast as we do not have the facilities to do so. We do however have a continental breakfast from 8 AM to 10 AM which includes prepackaged pastries, fruit, coffee, and tea which can be found in the lobby. Thank you again for taking the time to share your thoughts. Our team hopes to have the opportunity to serve you better in the future.

10/10 Excellent

Sheila

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Assigned parking would be nice. Overall excellent location and friendly staff. Will definitely be back again.
Séjour de 2 nuits en avril 2024

10/10 Excellent

sarah

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a spacious king with balcony room and a front row seat to the beach. Loved the view, the patio. Location cannot be beat. Construction next door a bit annoying but would stay here again!!
Séjour de 1 nuit en avril 2024

8/10 Bien

Shawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely to hear the sound of the ocean from the balcony.
Séjour de 1 nuit en avril 2024
Réponse de Ellen le 20 avr. 2024
Thank you for choosing to stay with us and for sharing your wonderful experience, Shawn! We hope to see you again!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Location!
Séjour de 1 nuit en mars 2024
Réponse de Ellen le 20 avr. 2024
We are thrilled to know you loved our great location to the beach and boardwalk, Lisa! We hope to see you again!

10/10 Excellent

Kimberly

Séjour de 1 nuit en avril 2024

10/10 Excellent

Brittany

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful location and property!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Joey

Séjour de 1 nuit en mars 2024

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a wonderful stay here, there was some construction going on next door but other than that we loved it, convenient location next to the beach/boardwalk, lovely staff.
Séjour de 1 nuit en avril 2024

8/10 Bien

Priscilla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 2 nuits en avril 2024
Réponse de Ellen le 20 avr. 2024
Thank you for your amazing rating, Dennis! We hope to see you again!

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice check in
Séjour de 1 nuit en avril 2024
Réponse de Ellen le 13 avr. 2024
Thank you for your amazing review, Julie! We hope to see you again, and we aspire to create another wonderful stay for you!

8/10 Bien

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

alessandro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Other than the construction occurring next door. The room was clean, modern and comfortable. Can't beat the ocean view with the proximity of the boardwalk. It was a very enjoyable get away.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ellen le 13 avr. 2024
Thank you for your amazing review, Jeanne! We hope to see you again, and we aspire to create another wonderful stay for you!

10/10 Excellent

Angelica, Winton

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, great hotel , great staff
Séjour de 2 nuits en avril 2024

8/10 Bien

Mike

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were quite surprised at the condition of the hotel room. First let me say that the staff was very friendly, the view from the room was world class (Ocean / Boardwalk) and everything was conveniently located and walkable. The room itself though was like a motel 6 - cheap/dirty feeling. The room felt grimy. The bathroom was moldy and the metal elements rusty. The furnishings were dated and the overall cleanliness just wasn’t to our standards. For these reasons we will not be returning to Casablanca in the future.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Francisco

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice and accommodating. Jessica front desk was very polite and helpful
Séjour de 1 nuit en mars 2024

8/10 Bien

Miranda

Voyage en couple
Second time we’ve stayed here and it’s a great property. This time we stayed in the king room with ocean view. It wasn’t bad, but honestly felt a little disappointed. I think next time we’ll just stick with a room with a balcony. Those have much nicer and newer bathrooms (the showers in those rooms are our all time favorite) and also much cheaper. Overall, I feel like the ocean view rooms are just outdated and a bit over priced for what they are.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Jay

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not very clean for being newer
Séjour de 1 nuit en avril 2024

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel, across the street from the beach, pier and boardwalk. Stayed in recently remodeled room. (Loud) noise from construction of a new hotel started at 7:30am - not cool.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Princess

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay, would def come back
Séjour de 2 nuits en mars 2024
Réponse de Ellen le 4 avr. 2024
Thank you very much for your wonderful review, Princess! We hope to see you again!

10/10 Excellent

Richard

Séjour de 1 nuit en mars 2024
Réponse de Ellen le 20 avr. 2024
Thank you for your feedback and your wonderful rating, Richard! We hope to see you again!