Cottages in Saint-Genès-Champanelle

"During my stay, I encountered a serious issue at checkout. I was overcharged due to being billed for four days of parking instead of one. I raised this immediately at reception, and a staff member acknowledged the mistake and assured me it would be corrected. Despite this, several weeks have passed and no refund has been processed. I have also tried contacting the hotel multiple times by phone, but was repeatedly told to call back due to lack of English-speaking staff. This is not acceptable, especially when resolving an error made by the hotel itself. Overall, while the room and facilities were fine, the handling of this issue has been very disappointing. Lack of follow-up, poor communication, and failure to resolve a clear overcharge significantly impacted my experience. I would not recommend this hotel based on the after-service and customer support."

"Doorloop wc, watervoorziening niet helemaal goed."

"Prima prijs kwaliteit. Goed onbijt. Nette ruime kamer. Handig met parkeergarage. Omgeving wat afgelegen (tov centrum), maar wel vlakbij autoweg (A71/75). Leuk hotel ! "

"schoone kamer,lekker ontbijt en goed avondeten onze hond een golden retriever was meer dan welkom"

"Heel aangenaam verblijf met schitterend uitzicht, lekker ontbijt en vriendelijke receptie!"

"Centraal gelegen.eens je weet waar het ligt is het oké maar wij moesten even zoek waar het juist lag en waar parkeren. Maar eens je binnen bent krijg je veel informatie. Zeer behulpzaam. "

"Goede accomodatie en netjes op de kamer. Personeel vriendelijk. Enig echte minpunt is een erg nauwe garage-in en uitgang"