2/10 Horrible
Elsa
25 nov. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is a complete scam.
We booked and paid back in June for a very specific room with a view, exactly as shown in the photos. When we arrived, they gave us a completely different room: on the lower level, facing the street, with zero privacy — people can see directly inside.
When we showed the receptionist the room type we had actually booked, she arrogantly told us that “the room is equivalent to what you booked on ebookers.”
This is not true: ebookers confirmed that the hotel told them the photos were subjective and needed to be updated. The hotel is clearly lying to cover itself.
Worst of all, they offered absolutely NO solution — no alternative, no compensation, not even an apology.
The rooms look nothing like the photos, and they insist that “all rooms are the same,” even though we paid much more for a better room with a proper view.
The staff is rude, unprofessional, and refuses to take any responsibility.
As for the surroundings: the neighborhood feels unsafe, with many homeless people around and even a camp right in front of the entrance. There is a guard downstairs, but the whole area still feels uncomfortable and far from what you expect in Rio.
And the most shocking part: this is not our first hotel in Rio — we’ve stayed in several — and this was supposed to be our first 5-star hotel here… yet it turned out to be the worst of them all.
Avoid this hotel at all costs.
Elsa
Séjour de 2 nuits en novembre 2025