2/10 – Ontzettend slecht
Sarah
Reisde met huisdieren, Reisde met familie
29 dec 2025
Negatief: Netheid
The lady at the front desk was beyond rude. She completely ignored me when I arrived and I had to ask if this was in fact the check in desk because she didn’t acknowledge my existence. She took 3 phone calls while helping me, one of which appeared to be personal. She then charged me a $50 fee without explaining what it was, just told me to go ahead and pay- I had to ask “For what?” (supposedly a refundable “incidentals” fee), then after that charged me another $75 non-refundable pet fee which I was not made aware of when I booked the room. All of this made the experience AWFUL. I pre-paid for this room when I booked it, there should not have been additional charges at check-in that nearly DOUBLED the price I agreed to pay when I booked. I thought this sort of practice had been outlawed, all of these unexpected extra charges. I had no choice but to pay all of these extras because my original payment I made when I booked it was not refundable.
Sarah
1 nacht verbleven in december 2025