Playa Madama

Zeer heel goed

Can’t recommend it. The hygiene issues alone would be enough to steer people away — I found a cockroach in my room on two separate days, which is completely unacceptable for a resort at this price point. After requesting a room change; issues persisted. Linens in the room were torn, some pillows had visible stains and maid did not remove the trash on one occasion; all of this made it hard to feel like the room had been properly cleaned. On top of the cleanliness problems, be very careful about the “travel club” presentations pushed on guests during the stay. It felt like a hard-sell scam operation, with high-pressure tactics to get you into a timeshare-style membership. If you’re approached about this, I’d strongly recommend declining and reporting it to the front desk or corporate. Between the sanitation issues and the sketchy sales tactics, this was an extremely disappointing experience overall, especially given what you’d expect from a resort of this caliber. I will not stay at any Grand Palladium resort moving forward.

Everything was great. I can’t say enough about this property.