Soberba Vista-plein

I had a calm and peaceful stay at Les Jardins de Rio. I was the only guest at the time and loved the intimate, retreat‑like atmosphere, with sunrise and beautiful views from the rooftop. Breakfast was specially prepared each morning with great attention to detail, and there was always coffee left out for the day. The hospitality was genuinely welcoming and accommodating: every request was met promptly, I was also given plenty of space to relax on my own, and the manager kindly shared tips about the area even though she doesn’t speak English and my Portuguese is limited. My room was beautiful with stunning views, and the sunken bathtub felt like a private spa experience. Everything felt clean, safe, and much nicer than some older reviews suggested. 10/10 – I would happily stay here again.

On the good side, fast roomservice, babybed available, rooftop pool is a bit small but the view is nice However, elevators are slow, which means waiting. And worst of al, we got a call at checkout time, someone from reception asking for a credit card number because his collegue didnt write it down correctly! We didnt give any number and immediatly realized this was a scam. At reception there is a message about this and to not to give your credit card number by phone. At check-in I missed this note which seems to be important to at least mention to guests checking in. Due to the specific phone call we can say with certaincy that this was done within the hotel, meaning by a staff member of employee. Now reading back, I see reviews from 2015 with the same credit card phone scam. In other words there has been nothing done to protect the guests. After this incident you feel suspicious towards all staff members, the secure feeling you need to have as client is lost.