4/10 Médiocre
Annmarie P.
17 janv. 2026
Les points faibles : Propreté
Unfortunately, this stay fell below expectations due to cleanliness issues, listing accuracy, and overall follow-through.Upon arrival at the Pigeon Forge property, the exterior had an odor from overfilled trash cans left outside by the cleaning crew. Inside, the house had not been properly cleaned. The floors were not vacuumed or mopped, and the dining table still had food stains from previous guests.Instead of relaxing on our first day, we spent considerable time communicating with the management company. The owner was responsive, and a full refund with the option to leave was offered, along with compensation for cleaning the home ourselves. While appreciated, leaving was not a practical option after driving over 12 hours during a busy time in Pigeon Forge, with no comparable rentals available on short notice.Check-in was at 4:00 PM, and the cleaning crew did not arrive until 10:30 PM, after our children were already asleep. We also found dirt and stained bedding, which led us to wash bedding ourselves to feel comfortable.Additionally, the listing photos did not accurately reflect the property. The foosball and shuffleboard tables were not usable, the shuffleboard table lacked sand and was located in the basement, and the basement did not resemble the hangout space shown in the photos.Overall, the condition of the property and delayed resolution significantly impacted our stay. We hope these issues are addressed for future guests.
Annmarie P.
Séjour de 7 nuits en décembre 2025