Waterpark

Beoordelingen van Arizona Grand Resort & Spa

4 out of 5
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway, Phoenix, AZ

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 701 van 1433 beoordelingen" "
Gastenscore: 8 - Goed. 304 van 1433 beoordelingen" "
Gastenscore: 6 - Redelijk. 207 van 1433 beoordelingen" "
Gastenscore: 4 - Matig. 115 van 1433 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 106 van 1433 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Erg mooie ruime kamer in de camelbacksuites. toegang tot het waterpark. en echt een 5 sterren uitstraling. Ik kom zeker terug
2 nachten verbleven in augustus 2023
Reactie van Rachel, Front Office Manager op 29 aug 2023
Thank you so much for taking the time to review your stay, we really apricate your 5 out of 5 rating. Please see us again soon!

6/10 – Redelijk

Ingrid

Reisde met partner
Positief: Netheid, personeel en service
Gedateerd. Zeker geen 4 sterren. Prijs verhouding te duur
2 nachten verbleven in september 2021
Reactie van Katrina, Front Office Manager op 30 sep 2021
Thank you for taking the time to leave a review.

10/10 – Uitstekend

Yessenia, Indio

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, quiet, spacious rooms, friendly staff, lots of pool seating, room floors need cleaning, my feet would be black.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Property was very nice. Our villa had a kitchen and a great view of the fireworks show!
2 nachten verbleven in mei 2024

4/10 – Matig

Lindsay

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
They allow outside patrons to use the pool and other amenities. It was packed and kids were flipping my kids out of their tubes and taking them. The language being used by kids under 10 was atrocious. My kids finally asked if we could just go home and swim in our own pool. Bed was broken and super uncomfortable. Food and drink were absolutely overpriced. 22 for a three cheese quesadilla and $16 small drinks. Felt like the hotel patrons should have gotten a discount on food and drink if they allow the public in. Hotel guests were loud and partying way past midnight. Could smell smoke and weed everywhere especially on our balcony. Could have been a great vacation but was way way too overcrowded and no one listened to hotel staff.
3 nachten verbleven in mei 2024

8/10 – Goed

Matthew

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The booking was a little confusing with how many wristbands we would get for the water park. We had 5 people in our party but only received 4 and the cost was about 135 more for the trip or 45/day. Pool and hot tubs inside hotel area was a nice addition to the weather park.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Stacey

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone is very friendly.helpful, and prompt. It’s an older property so there are some things that could be updated and our bathroom was not very clean as it still had hair in the shower. The water park food well is water park food which is why I gave 4 stars maybe should have been 3 in that arena. Overall the property is pretty and provides a quick fun getaway.
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 27 mei 2024
Thank you for your feedback! We're glad to hear you found our staff friendly, helpful, and prompt, and that you enjoyed the overall beauty of our property. We apologize for the cleanliness issue in your bathroom and appreciate your feedback. We're constantly working to improve, and we hope to welcome you back for an even better experience next time!

6/10 – Redelijk

Brad

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Place is old and outdated. Railings are rusting. Drinks inside water park are $15. Overrated.
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 27 mei 2024
Thank you for your feedback. We apologize for any inconvenience caused by the outdated facilities and high drink prices. Your comments are valuable, and we'll use them to make improvements. We hope to have the opportunity to provide a better experience in the future.

10/10 – Uitstekend

Jim

6 nachten verbleven in mei 2024

8/10 – Goed

Gina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The prices were a bit high, overall, the kids had a good time. No complaints
2 nachten verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 27 mei 2024
Thank you so much for your 4 out of 5 review! We hope to see you and your family again real soon!

10/10 – Uitstekend

Felicia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved this resort! So pretty and clean and well taken care of! We are definitely going to be back! All staff from front desk to water park lifeguards were very nice! ☺️
2 nachten verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 27 mei 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your experience at our resort. Maintaining cleanliness and providing exceptional service are top priorities for us, so we're delighted to know that you found everything to be well taken care of. We can't wait to welcome you back for another fantastic stay!

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Front Office Manager op 27 mei 2024
Thank you for your perfect rating! We're thrilled to hear you had a great experience and appreciate your feedback. We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Andrea

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, personeel en service
Water park is amazing! Kids had a blast. Room wasn’t cleaned well.
1 nacht verbleven in mei 2024
Reactie van Karly, Front Office Coordinator op 26 mei 2024
Thank you for your feedback. We're thrilled your kids enjoyed the water park! We apologize for the room cleanliness issue and are addressing it with our housekeeping team. We hope to welcome you back for a better experience soon.Warm Regards, Front Office Management

4/10 – Matig

Kelcie

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We’ve stayed here before and loved it. This time when we checked in our room hadn’t been cleaned from the person who stayed before us. There weren’t any other clean rooms available so we had to wait 30 minutes awkwardly waiting for housekeeping to clean the room. The water park areas smelled awful. Then, to top it all off there were roaches in our room. Absolutely disgusting! They refunded our resort fee for the room not being clean but really I feel like more should’ve been done considering we had roaches. That’s just disgusting and they’re really lucky my husband didn’t tell me about the others he had been trying to hide so we didn’t freak out until I found one the morning we were packing up to check out. Terrible experience and won’t be returning.
2 nachten verbleven in mei 2024
Reactie van Karly, Front Office Coordinator op 26 mei 2024
Thank you for taking the time to share your feedback. We deeply apologize for the initial room experience and the unpleasant smell in the water park. This is far from the standard we strive to maintain.Your concerns have been shared with our management team for immediate action. We hope you will consider giving us another chance to provide the exceptional experience you previously enjoyed. Please reach out directly if you choose to return, so we can ensure a perfect stay.

10/10 – Uitstekend

Cheryl

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service and friendly staff!
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 25 mei 2024
Thank you for your kind words! We're delighted to hear you enjoyed our great customer service and friendly staff. We look forward to welcoming you back soon!

10/10 – Uitstekend

Jennifer Ann

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of fun at the water park, the lobby restaurant has amazing food, friendly staff
5 nachten verbleven in april 2024
Reactie van Front Office Manager op 25 mei 2024
Thank you for your great review! We're delighted to hear that you had lots of fun at the water park and enjoyed the amazing food at our lobby restaurant. We're also glad our friendly staff made your stay even better. We look forward to welcoming you back soon!

10/10 – Uitstekend

Taylor

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Golf
1 nacht verbleven in april 2024
Reactie van Rachel, Front Office Manager op 24 mei 2024
Thank you so much for your 5 out of 5 review! We hope to see you again for another round of golf soon!

8/10 – Goed

Jon

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Rachel, Front Office Manager op 24 mei 2024
Thank you so much for your 4 out of 5 review! We are so glad to see you had a great stay! We hope to see you again soon!

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Karly, Front Office Coordinator op 23 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Karly, Front Office Coordinator op 23 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 – Uitstekend

Danielle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our go to place when we come to Phoenix. We love this place and it’s great for kids and us adults. The rooms are comfortable.
1 nacht verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 21 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing time! Beautiful resort
3 nachten verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 21 mei 2024
Thank you so much for the 5 out of 5 review! We are so glad that you had a great time at our Resort! We can't wait to see you for your next vacation!

2/10 – Ontzettend slecht

cassie

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Landscapers used loud equipment at 630 am on Friday and Saturday morning. Asked for room Service to send champage glassses with our food as we were celebrating something personal. It took over and hour and a half after they forgot them and we had already used their paper cups and left the room by then. Hot tubs cold jets didn't work. Worst resort experience weve had and weve been here several times.
2 nachten verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 21 mei 2024
I'm sorry to hear about your disappointing experience at our resort. We apologize for the disturbance caused by the early morning landscaping, the oversight with your champagne glasses, and the issues with the hot tubs. We're addressing these issues promptly to prevent them from happening again. Your feedback is valuable. Thank you for your understanding, and we hope to have the opportunity to welcome you back and restore your faith in our resort.Sincerely,The Arizona Grand Management Team

4/10 – Matig

April, Flagstaff

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Getting through the narrow driveways and we were upgraded to an area and told we could park in front of our room. They let too many people into the water park and then they take all the parking in front of the rooms and they should have a designated parking lot for the pool area and make it clear if people do not have a room they will be towed. I will not come back unless it changes.
1 nacht verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 20 mei 2024
We're sorry for the inconvenience you faced with narrow driveways and parking during your stay. Your feedback regarding overcrowding in the water park and parking availability is noted. We'll review our policies to improve the situation and ensure a better experience for all guests. We hope you'll reconsider and give us another chance in the future.

10/10 – Uitstekend

LINDSEY

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Water park was great for the kids and I was able to relax at a separate quiet pool. Highly recommend for large groups or sports teams
2 nachten verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 20 mei 2024
Thank you for the glowing review! We're delighted you and the kids enjoyed the water park. Our separate quiet pool aims to provide relaxation while ensuring everyone has a great time. We appreciate your recommendation for large groups and sports teams. We can't wait to welcome you back for more fun!

10/10 – Uitstekend

Danelle

1 nacht verbleven in april 2024
Reactie van Rachel, Front Office Manager op 20 mei 2024
Thank you so much for your 5 out of 5 review! We hope to see you again soon for you next vacation!

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 20 mei 2024
Thank you so much for your 5 out of 5 review! We are so glad to see that you had a great stay. Please come back to see us again real soon!

10/10 – Uitstekend

Lisa

Positief: Netheid
2 nachten verbleven in mei 2024
Reactie van Rachel, Front Office Manager op 15 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Rachel Gibford op 13 mei 2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time with us! Please see us again real soon!

10/10 – Uitstekend

Amy

Positief: Netheid
2 nachten verbleven in mei 2024
Reactie van Rachel Gibford op 12 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 – Uitstekend

rosalina

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent! Loved everything about it.
3 nachten verbleven in mei 2024
Reactie van Rachel Gibford op 11 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 – Uitstekend

Raquel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We're coming back
1 nacht verbleven in mei 2024
Reactie van Rachel Gibford op 11 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

6/10 – Redelijk

Yelena

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Brining luggage to the room on the 3rd floor without direct elevator to it was challenging. Luckily we only had carry on with us. Also the stairs are a bit of a labyrinth.
1 nacht verbleven in mei 2024
Reactie van Rachel Gibford op 11 mei 2024
Thank you for your feedback. We apologize for the inconvenience you faced accessing your room on the 3rd floor. Your comments are valuable, and we will work to improve. We hope you still enjoyed your stay and would love to welcome you back for a smoother experience in the future.Sincerely,The Arizona Grand Management Team

6/10 – Redelijk

Alex

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
4 nachten verbleven in april 2024
Reactie van Rachel Gibford op 12 mei 2024
Thank you for your 3 out of 5 review. We hope to see you again soon and give you the best vacation possible.

6/10 – Redelijk

Sylvia

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2024
Reactie van Rachel Gibford op 11 mei 2024
Thank you for the 3 out of 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we hope to see you again really soon!Warm Regards, Mason McIntyreDirector of Operations

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved our stay at the Arizona Grand Resort. The golf
2 nachten verbleven in mei 2024
Reactie van Rachel Gibford op 11 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 – Uitstekend

Gretchen, university place

Reisde met familie
Positief: Voorzieningen
We loved the oasis water park, the views of the golf course, and the overall vibe of the landscaping including the water features and fire pits.
3 nachten verbleven in mei 2024
Reactie van Rachel Gibford op 6 mei 2024
Thank you for your kind words! We're delighted you enjoyed the oasis water park, golf course views, and our landscaping. Looking forward to welcoming you back soon!

10/10 – Uitstekend

Corrina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Rachel Gibford op 6 mei 2024
Thank you so much for your 5 out of 5 review! We are so glad you had a great time with us! Please come back for your next vacation!

10/10 – Uitstekend

shannon

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was a vape that in the counter in bedroom. Had to ask for sheets for the fold out bed Bc they appeared to be filthy
3 nachten verbleven in mei 2024
Reactie van Rachel Gibford op 6 mei 2024
Thank you for your 5 out of 5 review! We are so glad to see that your enjoyed your stay. We will notify the proper teams about your comments on the suites. We hope to see you again next time!

10/10 – Uitstekend

Megan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!
2 nachten verbleven in maart 2024
Reactie van Rachel Gibford op 5 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 – Goed

Synthia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room are spacious
2 nachten verbleven in mei 2024
Reactie van Rachel Gibford op 6 mei 2024
Thank you for your 4 out of 5 review! We are so glad you enjoyed your stay. Please come back for another vacation real soon!

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I spent 5 nights at the AZ Grand Resort. Reception was quick and simple; my room was clean and comfortable; the Oasis Water Park was perfect for my afternoons while there. The only food I purchased came from the pool snack bar. It was terrible. I had a very dry hamburger served in a clam shell for $17.
5 nachten verbleven in april 2024
Reactie van Rachel Gibford op 6 mei 2024
Thank you for your recent review of your stay. We're glad you found check-in easy, your suite comfortable, and enjoyed our Oasis Water Park. However, we're sorry to hear that the food from our pool snack bar didn't meet your expectations. We appreciate your feedback and will address this with our team. We hope to welcome you back for an improved experience in the future. Warm Regards,The Arizona Grand Management Team

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service
The sitting area in the lobby overlooking the golf course was very relaxing. plenty of seating and food and drinks available. We could have sat there our entire stay.
3 nachten verbleven in april 2024
Reactie van Karly, Front Office Coordinator op 1 mei 2024
Thank you for sharing your experience! We're thrilled to hear that you found our lobby living room area to be relaxing. It's wonderful to know that you enjoyed the ample seating and food service available in our lobby. We hope to welcome you back soon for another enjoyable stay!Warm Regards, Front Office Managers

8/10 – Goed

Elizabeth

Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Rachel Gibford op 2 mei 2024
Thank you for your 4 out of 5 review! We hope to see you again for you next vacation!

10/10 – Uitstekend

Cassandra

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
OUTSTANDING !!!
2 nachten verbleven in april 2024
Reactie van Karly, Front Office Coordinator op 1 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 – Uitstekend

Lori M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Karly, Front Office Coordinator op 1 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 – Uitstekend

Tiva

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room accommodations are spacious and clean. I love the option of smaller family pools in addition to the water park.
1 nacht verbleven in april 2024
Reactie van Rachel Gibford op 2 mei 2024
Thank you so much for your 5 out of 5 review! We are so glad to see you enjoyed the suite and the amenities we offer our guests! Please see us again soon!

8/10 – Goed

Eric

Reisde met familie
Positief: Netheid, personeel en service
It is a great resort concept, but it’s not surrounded by much. Road construction around it (April 2024) makes going anywhere somewhat close by a long trip. Not many choices for restaurants, or other things to do, if planning on that. Pickleball, bocce ball, tennis court, etc would be a nice addition. CON: PARKING. Due to the water park being open to anyone, and events hosted at the site, there’s ZERO parking available. Parking should be a priority for paid guests of the hotel. It was a nightmare and made it even worse when we needed to leave. They do utilize golf carts if you need a ride, but personally, I only felt that made it even more congested as they were flying through the parking lot any time you were carefully driving trying to find a spot. PRO: The housekeeping staff was very friendly, and attentive, as well as the person at check-in. Would I stay here again? Yes. Would I make sure I had what I needed so I wouldn’t need to leave? Yes. Would I bring games or something to do on the evenings I want a break from swimming? Yes.
Reactie van Rachel, Front Office Manager op 30 apr 2024
Thank you for your valuable feedback. We're glad you enjoyed our resort concept and our friendly staff. We apologize for the inconvenience caused by road construction. We're actively working on improving parking and will consider adding more recreational activities. We appreciate your decision to stay with us again and look forward to providing an even better experience next time. If you have further suggestions, feel free to reach out. We can't wait to welcome you back.Sincerely,The Arizona Grand Management Team

8/10 – Goed

Seattlas

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is a wonderful property .. however im confused about the type of services they give to people. I noticed that there are no smokin signs anywhere on property and i seend alot of people smokin cigars around the property and when i do the same i get told its a kid friendly place and ro put it out even tho it was late at night an no kids were around .. yet people were smoking in the water park area too and noone says nothing.. i feel like they treat certain people differently . Which isnt ok.. if its a no smoking property.. it should be for everyone not for those that play golf in the mist of kids ... and the food was nasty and room service wass expensive for no reason and so was the drinks. Best thing is to leave property. Other than that i had a blast with the spa area and the waterpark.
3 nachten verbleven in april 2024
Reactie van Rachel, Front Office Manager op 30 apr 2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our spa area and Oasis water park. We apologize for any confusion regarding our smoking policy and any inconsistency in its enforcement. We strive to ensure a comfortable environment for all our guests, regardless of their activities, and we take your feedback seriously. We do follow a smoking policy that states guest need to be 20 feet away from a door or window to smoke as the rooms are all non-smoking. We'll review our policies and procedures to ensure they are applied consistently across the property.We're glad to hear that despite some issues, you had a blast during your stay. We appreciate your feedback as it helps us improve and better serve our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,The Arizona Grand Management Team

10/10 – Uitstekend

Mckenna

1 nacht verbleven in april 2024
Reactie van Rachel, Front Office Manager op 20 mei 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,