Hôtel près de Patrick Henry Mall (Newport News)

« Clean rooms. Good breakfast. »

« We stopped here on the last night of a cross country drive. The lobby was neat and clean. The staff at the front desk was friendly and helpful, informing us on the in house offerings for dinner and drinks as well as other nearby options. The dinner was just ok, but saved us a trip out to find something. The bartender and restaurant staff were also nice and courteous. Our room was neat and clean. At breakfast, there were a variety of breakfast staples to select from and we had no complaints. We...

« Our stay was over the holiday weekend. Parking and check-in were a breeze. The room was comfortable, clean, and cool. The restaurant was convenient, but the food was rather "meh". In a pinch, it's ok if you really didn't want to leave the property. »

« The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

« Never been to a hotel that didn’t offer complementary coffee and tea😞 »

« GOOD »

« Stayed here 1 night in early July 2026. I was concerned about reviews mentioning unclean rooms. Thankfully we did not have that experience. We stayed in a 2Q suite and the kitchen, beds, bathroom and living room were all clean. Breakfast was a good variety of food. We had scrambled eggs, waffles, muffins, and make your own breakfast tacos Know that the images of an indoor pool on their website are fakes, even though they are labeled as coming from guests. The pool is outside and small. In room...

« Service chaleureux et personnel dévoué l'hôtel nous a même offert un surclassement. Belle région qui gagne à être connue, il y a de jolies plages Buckroe Beach et fort Monroe Beach, à 20minutes et moins achalandées que virginia beach »

« The breakfast staff was exceptional! »

« The room was clean and up to date. However, the shower rod was sagging so the shower curtain would not stay in place, and the ice machine was near our room and was very noisy, especially when someone wanted ice each morning at 5:30. You should also be aware that they allow pets. We could hear dogs yipping in the hallway and next door. »

« 1st of all had too wait 2hrs for my room rest was at 3 room wasnt ready till 5:30. Went to take a shower the towels was spotted with brown color stains. Ask for another set of towels same thing. They need to invest in new linen. The microwave and refrigerator had leftover food in it. Told the 2 staff members nothing ever happened. Noone came to clean the microwave and refrigerator. Poor service poor staff. I will never ever go back Good luck »

« They screwed up my bill and charged my debit card 464 dollars »

« John was great! Definitely a pleasure to meet him. He helped me get settled while being overwhelmed due to the death of my father approaching. It’s nice to meet people that really care! »

« Chambre normal, pas super propre. L air climatisée fonctionnait à peine, alors qu’il faisait une chaleur accablante. 1 nuit est accès ! Point positif, c est bien situé »

« The front desk worker was very rude!! They do a no refund policy to force you to pay all of there hidden fees. I booked a smoking room online to get there and be told “from her end it saids nonsmoking” so I would have to pay them a 50$ deposit or pay them a extra 25$ to get it switched to a smoking room even though I booked a smoking room so I basically paid 93 dollars for a room that was suppose to be 68$. They also have a 1$ deposit for room keys. The microwave and fridge was dirty. Someone...

« The staff was super helpful and kind and super accommodating! I forgot their name but the man that assisted me on 7/3 at 12 midnight you were the kickoff to a wonderful and memorable family vacation! »

« Our stay was disappointing overall. The hotel is showing its age, and our room felt old and run-down. The toilet paper holder repeatedly fell off the wall, and you could clearly see it had been screwed back into the same damaged spot many times instead of being properly repaired. The biggest issue was a false fire alarm around 10:15 p.m. Families, including ours, had to wake their children and evacuate the building in their pajamas. Once outside, there was little to no communication from the...