Brookside Nature Center

Very unprofessional over night staff! Sloppy updates and paint job. Loose handles on bathroom sink. Sink would not drain properly. Poor renovation. Upon arrival around 5pm on a Monday, the front desk staff was very attentive and professional. No issues. We then grabbed a cart to help with luggage and they were all dirty. Just unkempt. We open the door to our room and there was a very musty feel and smell. Very strong odor of urine. Maybe animal? Very strong and gross. We went to the pool and it was decent, but the rail used to assist with the stairs was completely unhinged! Extreme safety violation! My children and I were on an East Coast roadtrip, so I decided to leave around 3am the next morning. I pack the car up and go to get coffee only to over hear a completely violent and aggressive conversation that of the front desk employee. She was in the restroom area CUSSING and BANGING on the wall! She was on the phone so thankfully no one was physically at the end of her wrath. It was extremely loud and I felt unsafe! I knew it was her because she stormed out of the area and went towards the office behind the front desk. She saw me but did not apologize for her extreme behavior or anything! I then went to the car to grab my water bottle to fill with ice and returned inside as fast as I could to just get it done and she was BACK in the restroom area, AGAIN, with the screaming! Will never stay at this hotel again!

Beautiful hotel in a very beautiful and great location. An area witj plenty of restaurants, free of traffic and at walking distance from all the monuments. Really a great choice.