Een buitenzwembad en parasols bij het zwembad

Beoordelingen van Embassy Suites by Hilton Palm Desert

3.5 out of 5
Embassy Suites by Hilton Palm Desert
74700 Highway 111, Palm Desert, CA

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 251 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 204 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 212 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 169 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 164 van 1000 beoordelingen" "

6,6/10

Netheid

7,4/10

Personeel en service

6,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Nicholas

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel was runned down. Found cockroaches in room.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Marvin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is dirty the staff they suck
3 nachten verbleven in mei 2024

10/10 – Uitstekend

stephanie

Had an Awesome time with my family
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Vanessa

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was terrible. Carpet lifted exposing rusty nails. T Dirty wash rag having on the rail of bathroom. Mold on the bread at their breakfast. So sad. We always stay at a embassy suites and this was really bad.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Marvin

Reisde met familie en kleine kinderen
No ac on the unit I reach to front desk and told me that they couldn’t move me to another room do to them being fully booked. Front desk advise me to contact Expedia to get a refund notes were taken from front desk have in mind that my stay was at palm desert temp can reach up to 100 degrees and no windows
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ernest

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms and a great breakfast. very clean property and pleasant staff.
1 nacht verbleven in mei 2024
Reactie van Candi op 25 mei 2024
Thank you, we are glad to hear you enjoyed your stay with us.

4/10 – Matig

Andrew

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Ac broken and never blew cold
1 nacht verbleven in april 2024
Reactie van General Manager op 24 mei 2024
Dear Andrew,Thank you for your feedback. We're saddened to read your comments and apologize that your room wasn't at your desired temperature. We understand your frustration, and we hope you reached out to our front desk for assistance. Our team welcomes the opportunity to correct any problems before you leave our hotel. We hope you will join us again for a better experience.

6/10 – Redelijk

Mohammed

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Overall an ok place. When we got to our room the previous tenant had either left/forgotten their backpack full of goods, along with a bag of toiletries in the bathroom. This was a bit concerning, since whoever cleaned the room, prior to our arrival didn't notice and remove them. Room cleanliness should have been better. The breakfast experience was fantastic, as they offer fresh, custom made omelettes and the food variety and freshness was surprisingly good. Location is nice as it's fairly close to Palm Springs.
1 nacht verbleven in mei 2024
Reactie van Candi op 22 mei 2024
Thank you for staying with us we are sorry to hear there were a few issues.

8/10 – Goed

Victoria L

Reisde met partner
Positief: Netheid, voorzieningen
Great location! Lots of shopping and food choices nearby. Hotel has a nice pool and breakfast each morning was good. I enjoyed the cocktail hour as well! Although theTV in the main area of our room didnt work , the one in the bedroom did. Couch is old and run down and bathrooms are overly small compared to the size of the suits.
3 nachten verbleven in mei 2024
Reactie van Candi op 22 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

ALBERT

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Candi op 21 mei 2024
Thank you for staying with us.

4/10 – Matig

Sandra

no
1 nacht verbleven in mei 2024
Reactie van Candi op 21 mei 2024
We are sorry to hear you didn't enjoy your stay with us.

6/10 – Redelijk

Linda, kentfield

Negatief: Staat van de accommodatie en faciliteiten
This property was a bit run down. There was no enforcement of their no smoking policy or noise level . blasting boom box at the pool in the early evening and at night around 9:30. There also was a $12.00 parking fee, per day and if you needed Wi-Fi had to pay $9.75 per day.
2 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Linda,Creating a welcoming environment is one of our top priorities, and we apologize if your experience was not as expected. Thank you for your feedback, and know we will look further into your concerns to see how we can deliver better service and a more comfortable stay for you next time. We have noted your comments and hope you will consider staying with us again the next time you visit the area.

4/10 – Matig

Stephany

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Tv was not working. Room was not very clean and had a strong and unpleasant odor- smelled like chemicals- getting your hair permed at the salon. The sliding door would not open.
1 nacht verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Dear Stephany,We appreciate that you took the time to share your experience; however, we do find it very concerning. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed with our housekeeping and maintenance teams to ensure that we are meeting our own high standards. Thank you for reaching out. We hope to have the honor of welcoming you back and impressing you with our improvements.

4/10 – Matig

A

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had booked Mother's Day getaway from May 9th - 14th with Hilton. During our five nights stay, none of the day the room housekeeping was done. Everyday, when I go to the front desk to take the towels, the reception staff will just make a note.
5 nachten verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
We appreciate your feedback, and we apologize for any concerns about housekeeping. Your comments will be shared with our team for improvement, and we hope you'll consider staying with us again should you be back in the area.

6/10 – Redelijk

Rebecca Jo

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The property is a bit tired, needs some updates.The bathroom in particular could use some remodeling. The stairway doors were not well marked. Trash was present in the stairwells and corridors.
5 nachten verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Dear Rebecca,Thank you for taking the time to share your comments with us. We strive to provide our guests with clean and updated accommodations, and we are sorry to hear about your concerns on this matter. We will take your comments into consideration as we work to uphold our standards, and we hope to welcome you back for a better stay.

6/10 – Redelijk

David, Avondale

Reisde met familie
Positief: Netheid
N/A
1 nacht verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Dear David,Thank you for your review. We regret to learn of your disappointment with your recent experience. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to reach out to us offline. Take care, and we wish you safe travels.

10/10 – Uitstekend

melody, morgan hill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Candi op 14 mei 2024
Thank you for staying with us.

8/10 – Goed

John, Apache Junction

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and quiet and clean rooms.
1 nacht verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear John,It was such a pleasure to welcome you to Embassy Suites by Hilton Palm Desert! We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations and peaceful atmosphere hit the mark for you. Thank you for your review, and we hope you return soon!

6/10 – Redelijk

Jeffrey

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The property is in need of upgrades. The bathroom could have been cleaner and taken care of the damage that had been done. Faucet was dripping all the time, the door had bad water damage and shortage of towels and we finally had to get them ourselves because staff never brought them. Charging for parking is so inappropriate in this location. Probably not staying there again.
2 nachten verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Jeffrey,Thank you for your constructive feedback. We're sorry that certain elements of your stay fell short of your expectations. We take pride in keeping our accommodations well-maintained, so rest assured, we'll work to address your concerns. While we understand your thoughts on parking, please know this fee is published online so guests can review the details before making a reservation. Our team will remain focused on delivering enjoyable and comfortable stays, and we hope you'll consider giving us a second chance.

10/10 – Uitstekend

Felix

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay and look forward to seeing you soon
2 nachten verbleven in mei 2024
Reactie van Candi op 7 mei 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Firooz

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walls and floors are paper thin. I could hear people next door loud and clear. I could hear those above us walking around as if they were wearing cement boots. There were leaks from the ceiling in the bathroom and hallway and above the other sink in the bedroom. There was one tiny bar of soap for two sinks that were in different areas. There was no soap on the shower and the shower gel container was empty. When we brought all these up with the indifferent staff they basically shrugged it off. Terrible service. They should change the name to the Embarrassing Suites instead of Embassy Suites. Will never ever trust one of that chain again espy for that price. We could have gotten a better deal at a cheap motel.
2 nachten verbleven in mei 2024
Reactie van General Manager op 7 mei 2024
Dear Firooz,Thank you for sharing your concerns. We're sincerely disappointed to hear about the issues with noise and service during your stay. Your comfort is crucial to us, and we'll address these concerns promptly. We hope for another opportunity to offer you a stay that reflects our commitment to excellent service and hospitality.

2/10 – Ontzettend slecht

Michael

Negatief: Netheid, personeel en service
You will hear every noise in the room above you. Even after complaining and switching rooms, it was still loud. We could hardly sleep with the noise. We had property taken from our room even though we did not ask for housekeeping.
4 nachten verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Dear Michael,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about noise. We'll consider how we can minimize this in the future. It's unfortunate some items may have gone missing from your room. Our team does not enter without permission and is expected to treat all guests' belongings with respect. Nevertheless, we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 – Uitstekend

Juan

3 nachten verbleven in april 2024
Reactie van Candi op 25 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Jessica

1 nacht verbleven in april 2024
Reactie van Candi op 21 mei 2024
Thank you for staying with us.

4/10 – Matig

Rocio

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Too many people for small location and rooms. Pool was busy, dining room busy with long lines and overall loud. Also, remodeling happening which added to noise level. I didn't feel relaxed and will not return.
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 mei 2024
Dear Rocio,Thank you for sharing your feedback. We regret to hear about your experience with overcrowding and noise during your stay, particularly with the ongoing remodeling, and we apologize for any inconvenience caused. Your insights are valuable to us as we strive to manage our spaces and guest experience. We hope you might consider giving us another chance in the future to provide a more restful stay that meets your expectations.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was great and loved the breakfast
3 nachten verbleven in april 2024
Reactie van Candi op 25 apr 2024
Thank you for staying with us.

6/10 – Redelijk

Traci

Reisde met partner
Negatief: Voorzieningen
The check-in process and customer service was excellent, however, the housekeeping of the room left a lot to be desired. Stayed 3 days, the bed was never made and only received clean towels once, but the trash can was emptied of the Kleenex or Q-tips everyday.
3 nachten verbleven in april 2024
Reactie van Candi op 23 apr 2024
We are sorry to hear there were issues with housekeeping during your stay.

8/10 – Goed

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s an old hotel.
1 nacht verbleven in april 2024
Reactie van Candi op 23 apr 2024
Thank you for staying with us.

8/10 – Goed

Jose

Positief: Netheid, voorzieningen
Old facility rooms and tired furniture. Great pool areas
4 nachten verbleven in februari 2024
Reactie van Candi op 20 apr 2024
Thank you for staying with us, we are working on updating.

10/10 – Uitstekend

Natalie

4 nachten verbleven in april 2024
Reactie van Candi op 7 mei 2024
Thank you for staying with us.

8/10 – Goed

Tamara

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, will def book again only negative was wifi didn’t work at all.
3 nachten verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Dear Tamara,Thank you for taking a moment to share your experience. We're glad you enjoyed your stay with us overall. Please accept our sincere apologies that our Wi-Fi inconvenienced you on this occasion. We assure you that we will look into this matter and promptly rectify it, and we hope to welcome you back for a seamless visit. Until next time, we wish you well.

10/10 – Uitstekend

Brian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was right next to a coachella stop
4 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Brian,Thank you so much for the five-star review. We're pleased you were able to take advantage of our convenient location, and we hope you'll come back soon.

4/10 – Matig

Luis

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff at the front desk were nice and the parking was pretty easy, but that’s about it. When we got there the person at the front desk told us the room was still not ready and that the latest would be 4 pm wait time. Well The room was not clean, we booked a two bed room suite and when we got there the sofa was dirty the sheets on one of beds had stains on them, the tv didn’t have a remote controller, the coffee machine was dirty on top of that when we asked for room service the cleaning lady was not very nice and maybe she was in a hurry to leave her shift so she Mickey moused the cleaning, and she only changed the sheets because I pointed it out. Wouldn’t stay here again if I’m being completely honest.
3 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Luis,Thank you for recognizing the friendliness of our front desk team and the convenience of our parking facilities. However, we're concerned to hear about the other aspects of your stay, especially the cleanliness and service you experienced. We will address these issues directly to ensure they are not repeated. We sincerely hope you will consider giving us another opportunity to demonstrate our commitment to your comfort and satisfaction.

6/10 – Redelijk

Deven

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
Property is located in a good area to get around and about. But property does need improvements like bigger bathroom in rooms and better lighting along with that housekeeping should be available everyday.
4 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Deven,Thank you for your review. It was a pleasure having you as our guest recently. We are delighted our great location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. However, we regret that you were not fully satisfied with your stay. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We hope to welcome you back in the future for an even better stay worthy of a perfect rating!

10/10 – Uitstekend

marilyn

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff and Happy Hour were great. The breakfast was ok but better than most free breakfasts
2 nachten verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Dear Marilyn,It is wonderful to know that you had an excellent experience with us! We are thrilled our hospitable team left a memorable impression on you and that you had the chance to enjoy our great happy hour and tasty breakfast fares. Thank you for your perfect rating, and we hope you return soon!

6/10 – Redelijk

Kristina

Reisde met familie
Positief: Netheid, voorzieningen
The property is nice but they were working on the rooms above us and there was constant noise. They also checked us into a room that already had occupants, there was black mold on the bathroom door from an obvious flood and the air conditioner went out…so, not quite 5 stars
2 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Dear Kristina,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any miscommunication regarding your room assignment and any disturbance you experienced while you were here. Rest assured, your comments will be promptly addressed with our team to ensure improvements are made. We appreciate your feedback and hope you'll consider returning for the improved stay you deserve.

8/10 – Goed

Carlos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay
1 nacht verbleven in april 2024
Reactie van Candi op 9 apr 2024
Thank you for staying with us.

4/10 – Matig

Beverly K.

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was beat up. AC and heat were not working properly. Not clean.
5 nachten verbleven in maart 2024
Reactie van Candi op 9 apr 2024
We are sorry to hear the issues with your stay.

10/10 – Uitstekend

courtney

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff where super nice and very helpful
1 nacht verbleven in april 2024
Reactie van Candi op 9 apr 2024
Thank you fir staying with us.

6/10 – Redelijk

Ismael

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room furniture needed attention. Overall a good stay.
2 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear Ismael,Thank you for your feedback and for choosing our hotel. We appreciate you voicing your concerns regarding the furniture. Your constructive comments will be taken into consideration as we continue making improvements for our great guests. We are glad you had an otherwise excellent overall experience and hope you will consider staying with us again.

2/10 – Ontzettend slecht

Arlene

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The door in the restroom was broken and it wouldn’t close. I shared rooms with my friend and it was very awkward using the restroom.
2 nachten verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Dear Arlene,Thank you for choosing us and sharing your experience. We're disappointed to learn about the inconvenience you faced with the bathroom door. Rest assured, we take privacy concerns seriously, and our team is addressing this matter. We look forward to the opportunity to welcome you back for a seamless and comfortable visit in the future.

6/10 – Redelijk

Trina

Reisde met partner
Positief: Netheid, personeel en service
The room was fine but the photos make it look like a resort which it isn't. It's an old building with low ceilings. But the rooms are clean and carpet is new. The mattress was comfortable. And the person who checked us in was very nice but she told others about breakfast and happy hour didn't say anything to me. I wouldn't stay here again but it was fine.
Reactie van Candi op 6 apr 2024
We are sorry you did hear you didn't enjoy your stay with us.

8/10 – Goed

Cynthia

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Candi op 6 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Jefferson Steven

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service and very friendly!
2 nachten verbleven in april 2024
Reactie van Candi op 5 apr 2024
Thank you for staying with us, we are glad to hear the staff was friendly.

10/10 – Uitstekend

Chinazor

3 nachten verbleven in maart 2024
Reactie van Candi op 25 apr 2024
Thank you for staying with us.

8/10 – Goed

rachel

Reisde met familie
Positief: Personeel en service, voorzieningen
After reading the reviews we were nervous about our booking.... However The price for the rooms are totally reasonable, when you add in the savings of having a full breakfast included plus a "happy hour" with 2 free drinks per adult?! Every day... Yea the rooms are older, outdated etc but they are working on updating them. Maybe its not for you of youre into fancy hotels. But for a family with kids its perfect. All we cared about was a pool and sunshine in palm springs. Very handy staying here with 3 kids as its a 2 min walk to albertsons , dominos, taco del mar. The staff is very friendly and helpful as well. We will be back with the kids.
5 nachten verbleven in maart 2024
Reactie van Candi op 2 apr 2024
Thank you for staying with us we are glad to hear you enjoyed the amenities the hotel has to offer.

8/10 – Goed

Ashley

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff is nice the rooms are small and old the pull out couches need to be thrown out . Pool is cool
2 nachten verbleven in maart 2024
Reactie van Candi op 2 apr 2024
Thank you for staying with us, we are sorry to hear the pool was cool during your stay.

6/10 – Redelijk

Leticia

2 nachten verbleven in maart 2024
Reactie van Candi op 2 apr 2024
Thank you for staying with us.

8/10 – Goed

Kirsten

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The grounds and pool are lovely. The rooms are spacious and clean. Our bathtub had a slow drain and the bathroom itself is a little cramped. Overall, we would stay again. The happy hour was great.
4 nachten verbleven in maart 2024
Reactie van Candi op 30 mrt 2024
Thank you for staying with us, we are glad to hear you enjoyed the amenities.

8/10 – Goed

Ronce

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very very noisy. I had an accident yesterday and now waiting for a rent a car and they are not giving me any extra time. I would have to leave my daughter in the lobby with the suitcase to wait for me. It is raining outside. Very disappointed 😢
1 nacht verbleven in maart 2024
Reactie van Candi op 30 mrt 2024
We are sorry to hear that you didn't enjoy your stay with us, unfortunately late check out is based on availability.