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Avis sur Best Western Orange Plaza

2.5 out of 5
Best Western Orange Plaza
1302 W Chapman Avenue, Orange, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 498 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 328 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1002." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Adriano

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Moyen
Séjour de 1 nuit en janvier 2023
Réponse de Michael le 27 janv. 2023
Bonjour Adriano,Merci d'avoir séjourné au Best Western Orange Plaza. Nous avons pensé à notre hôtel. C'était super de vous accueillir et nous vous souhaitons bonne chance.

10/10 Excellent

Cyril

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent et même plus !
Excellent. Petit déjeuner en or, lits ultra confortables et emplacement vraiment pratique !! Le personnel est adorable !!!!
Séjour de 1 nuit en août 2019
Réponse de Michael le 7 oct. 2019
Thank you for staying with us. We are excited that you liked your stay. Look us up again on Expedia.

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel proche Honda Center
Hotel proche du Honda Center. Environs donnant moyennement confiance, mais OK. Accueil moyen. Propreté et confort de la chambre OK. Clientèle principalement composée des ouvriers travaillant sur les chantiers alentours...
Séjour de 2 nuits en janvier 2018
Réponse de Michael le 24 janv. 2018
Merci de rester avec nous. Nous apprécions vraiment vos commentaires de votre séjour. Nous vous souhaitons la bienvenue à tout moment. Nous vous souhaitons bien à vous et à votre famille.

6/10 Satisfaisant

barbara

Les points faibles : Infrastructures et conditions de l’hébergement
Hôtel situé sur un grand axe, donc assez bruyant. Chambres vieillissantes.

10/10 Excellent

CODY

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and awesome amazing happy people and great and amazing moments for a lifetime
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jeremy

Voyage en famille, Voyage en couple
it was almost close to everything
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great amazing job
Séjour de 1 nuit en mai 2024

8/10 Bien

Scott, Madison

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good experience overall for the money but floor was not mopped and dirty. Breakfast was better than expected.
Séjour de 4 nuits en mai 2024

8/10 Bien

Esteban

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A Good place to sleep in
Séjour de 1 nuit en avril 2024

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proximity to Angeles Stadium.
Séjour de 1 nuit en mai 2024

8/10 Bien

Kristopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a solid stay if you need to be in the Anaheim/Orange area. The bed wasn't especially comfortable but not terrible. Everything was adequate.

10/10 Excellent

Abel

Close to downtown Orange
Séjour de 1 nuit en mai 2024

8/10 Bien

Tiffany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en avril 2024

10/10 Excellent

Melissa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s nice hotel to stay at. Very easy to check-in, the staff is very nice. The beds are so comfortable after a long day out, and there’s really good TV and WIFI signal. Breakfast is included and it’s actually a wide variety of food to choose from. Would definitely stay there again.
Séjour de 1 nuit en avril 2024

8/10 Bien

Alyse

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kind of a weird set up. We were given a room that hadn't been cleaned yet. Luckily, my friend and I had plans because we didn't actually go into the room for a while. We got back to the motel after our plans and saw staff cleaning the room we had been given. We had to wait additional time, which we gladly did. Everything seemed clean. It was just an odd experience. Other than that, our stay was fine.
Séjour de 1 nuit en avril 2024
Réponse de Michael le 1 mai 2024
Hello Alyse,We apologize for your room not being ready on time. Housekeeping was running behind. Other than that we are glad that everything went smooth and would like to stay again so that we can have a normal experience here.

10/10 Excellent

Yessamin del Pilar

Séjour de 1 nuit en avril 2024

2/10 Horrible

Carmel

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Michael le 12 avr. 2024
Hello Carmel,I understand that you did not like our room and had issues with the cleanliness. We are known as one of the cleanest rooms and this disappoints me. The charge for your reservation has been refunded and we apologize for the presentation. We will do better for the next guest.

10/10 Excellent

Maria del Carmen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They were very kind, the chek in and check out was quick, but they do not make the bed
Séjour de 3 nuits en avril 2024
Réponse de Michael le 12 avr. 2024
Hello Maria,Thank you for staying at Best Western Orange Plaza. I'm glad that you mentioned the areas that you liked. Unfortunately most hotels have changed policy and the beds are made starting the third day of your stay and every other day after that. The beds are always made with clean sheets after the guest has checked out.

10/10 Excellent

Kiyomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Michael le 6 avr. 2024
Hello Kiyomi,Thank you for staying at Best Western Orange Plaza. We appreciate your spectacular review. Anytime you need a place to stay in the area, look us up.

4/10 Médiocre

jessica

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room itself is good for the price. The customer service on the other hand is not the best. The manager mainly appears to prioritize the money over the customer. There were overcharges made to my account that were removed once I noticed and decided to give them a call.
Séjour de 2 nuits en mars 2024
Réponse de Michael le 27 mars 2024
Hello Jessica,Thank you for staying at Best Western Orange Plaza. I'm sorry for your experience. The extra charges were holds on your card due the being a no call, no show the 1st night of reservation. When you arrived the second day the holds were removed, however they take up to 7 days to clear out and in your case it was only a couple of days. I'm sorry again for the situation.

10/10 Excellent

yukiko, Las Vegas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave @ the Front desk is amazing.
Séjour de 2 nuits en mars 2024
Réponse de Michael le 30 mars 2024
Hello Yukiko,Thank you for staying at Best Western Orange Plaza. We are so grateful for your kind words and 5-star rating! Thank you for taking the time to leave us a review.

10/10 Excellent

Sonya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at this property because my boyfriends daughter has a newborn baby in the NICU with medica issues at the childrens hospital of orange. This motel was close, clean and felt safe for a good price. We needed to find hotels nearby that were affordable so we can be there for her as much as possible.
Séjour de 1 nuit en mars 2024
Réponse de Michael le 23 mars 2024
Hello Sonya,Thank you for staying at Best Western Orange Plaza. We are glad that you and your boyfriend were able to spend more time with his daughter. We all hope everything is going well and welcome you back anytime.

6/10 Satisfaisant

Theresa E

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
the flooring was coming up. cheap remodel.
Séjour de 1 nuit en février 2024
Réponse de Michael le 12 mars 2024
Hello Theresa,Thank you for staying at Best Western Orange Plaza. I was just in room 111 and looked at the flooring. I have notified maintenance and we will be fixing the flooring.

4/10 Médiocre

Erika Jean

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements
I am not one to complain or write bad reviews even if I've experienced it but this time there were just way too many minor inconveniences and issues. First of all, we arrived and were able to check in a bit early. Check in is at 3 and we checked in around 2:50, which is great. But by the time we were done checking in, our room wasn't ready yet. First we were told maybe around 5-10 mins. Then the lady at the desk says "once you see that door close that means they are done". I go to check and ask one of the room service ladies and she says it will take an hour. I go back to the front desk and she confirms it will take an hour. 5-15 mins I understand but an hour after check in is just very inconvenient. then the front desk lady tells me rooms are upon availability, which I understand if we hadn't prebooked this room. Second, later then night we ask for 6 more towels. There are 5 of us in the room and only 3 given towels. I asked for 6 bc I just wanted a few extra to save myself a trip to ask for more the next two days but when I ask first thing the front desk lady asks me is "um why do you need 6?"I think that as guests, there is really no reason to ask that. Honestly if she just had said they were short and apologized for the inconvenience it would have been fine. But the fact she even asked that made me feel a certain way. She proceeds to tell me that a family of 9 went to the beach and took a lot of towels and said somewhere along the lines of I know this isn't your problem b
Séjour de 2 nuits en mars 2024
Réponse de Michael le 12 mars 2024
Hello Erika,Thank you for staying at our hotel. I'm very sorry for your experience. We should of been better organized. Perhaps our Front Desk Agent should of worded her question in a different manner regarding the towels.

10/10 Excellent

Marco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice. a little bit of noise by the nights
Séjour de 6 nuits en février 2024
Réponse de Michael le 23 mars 2024
Hello Marco,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

10/10 Excellent

Charlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Our room looked like it had been renovated recently. Very clean. Helpful and friendly staff.
Séjour de 3 nuits en mars 2024
Réponse de Michael le 23 mars 2024
Hello Charlene,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to look us up.

10/10 Excellent

Kathy

Voyage en famille, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff were very helpful, The room was very nice and clean.
Séjour de 3 nuits en février 2024
Réponse de Michael le 5 mars 2024
Hello Kathy,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, particularly our staff. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Heriberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Michael le 5 mars 2024
Hello Heriberto,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

8/10 Bien

Sharont

Voyage en famille
Les points forts : Propreté
Bueno nada lujoso esta bien para dormir si viajas y no vas a estar en el hotel esta bien respecto al desayuno solo puedes tomar una porción no repetir la señora que nos atendio de la cocina fue un poco malhumorada
Séjour de 6 nuits en février 2024
Réponse de Michael le 1 mars 2024
Hola Sharont,Gracias por hospedarse en el Best Western Orange Plaza y compartir sus comentarios. Lamentamos que su experiencia no haya cumplido con sus expectativas. Fue un caso poco común y lo haremos mejor en el futuro.

10/10 Excellent

Alisabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed here to visit Chapman University. Nice location close to everything. Newly renovated, comfortable beds, good showers, and great staff. Breakfast was a nice bonus. Hot food options and coffee to get the day started.
Séjour de 3 nuits en février 2024
Réponse de Michael le 1 mars 2024
Hello Alisabeth,Thank you for staying at Best Western Orange Plaza for your Chapman University visit. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call.

10/10 Excellent

Carleton, San Diego

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The morning breakfast was great.
Séjour de 2 nuits en février 2024
Réponse de Michael le 1 mars 2024
Hello Carleton,Thank you for staying at Best Western Orange Plaza. Our breakfast attendant was glad that you enjoyed your breakfast. We appreciate the compliment and welcome you back again.

10/10 Excellent

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was very clean. The front desk attendant was extremely helpful and accommodating. The bed was comfortable! Would definitely stay again!
Séjour de 1 nuit en février 2024
Réponse de Michael le 24 févr. 2024
Hello Jason,"I'm delighted to hear that you enjoyed your stay! We thank you for your compliments. We hope you'll visit us again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en février 2024
Réponse de Michael le 24 févr. 2024
Hello James,Thank you for staying at Best Western Orange Plaza. We really appreciate your review. Thanks for the remark and we hope to back in the future.

10/10 Excellent

Judhit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Michael le 27 févr. 2024
Hello Judhit,Thank you for staying at Best Western Orange Plaza. We appreciate your great score on us. We look forward to hosting you again for another fantastic experience in Orange. Have a beautiful day!

10/10 Excellent

Judeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay!
Excellent hotel!
Séjour de 1 nuit en février 2024
Réponse de Michael le 24 févr. 2024
Hello Judeth,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Michael le 24 févr. 2024
Hello William,Thank you for staying at Best Western Orange Plaza and for sharing your positive experience. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Jill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location if your visiting Chapman University.
Séjour de 2 nuits en février 2024
Réponse de Michael le 24 févr. 2024
Hello Jill,Thank you for staying at Best Western Orange Plaza during your Chapman visit. We appreciate your review and welcome you back.

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean. The staff were friendly and helpful. Breakfast in the morning was great, but the hours were limited. We would have preferred to eat earlier in order to get to the parks earlier. We also wished we had a microwave in the room and access to water to fill water bottles (water was only accessible at breakfast). We would stay here again.
Séjour de 3 nuits en février 2024
Réponse de Michael le 23 mars 2024
Hello Allison,Thank you for staying at Best Western Orange Plaza. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Sandra, Rosemead

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast and parking included, couldn’t ask for more. Thank you.
Séjour de 1 nuit en février 2024
Réponse de Michael le 23 mars 2024
Hello Sandra,We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

10/10 Excellent

Sandy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Michael le 23 mars 2024
Hello Sandy,Thank you for staying at Best Western Orange Plaza. We're pleased you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible.

6/10 Satisfaisant

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Yuriy

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Stay elsewhere.
I flew in for a convention and had meetings scheduled in the afternoon. Despite having hashed out details for an early check-in (2 pm) days in advance, the hotel clerk feigned ignorance when I arrived at 2:40 after a delayed flight, saying they don’t do early check-ins, and wouldn’t accommodate my request. He refused to even look at the proof (a conversation I had with the hotel via hotels.com’s chat feature). He just kept repeating “check-in is at 3.” I had to wait for them to finish cleaning a room before I could check in at their “regular check in time” of 3 pm. The hotel clerk was rude and got annoyed when I asked him to explain why I was expected to pay both a $100 deposit and a $200 deposit. After his non-answer, I still didn’t understand it and just signed whatever he asked so I could get on with it and make my meeting on time. Once I got to the room, it smelled horrible and there was toilet paper jammed in the peephole in the door. The bathroom is tiny - I couldn’t fit inside if I closed the door. The iron was dirty and needed to be wiped off before I could iron my clothes. The neighborhood was pretty sketchy. And upon check-out, despite the printed notice in the room that the front desk is open 24 hours a day, the door was locked when I went to check out at 6:20 AM, no one was visible, and there was no doorbell, so I had to knock on the door for the same rude man to greet me with a scowl. I would not recommend this place.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed too hard. Needs pillow-top mattress in our opinion. Otherwise a comfortable room. Manager very nice to allow us to stay a second night in the same room.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Brian

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It's an older motel property, but it's been well-maintained and renovated. I would stay there again.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Randall

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay. Clean rooms, friendly staff. Convenient location.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of space.Comfortable, great location.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Orange Plaza Best Western
All was great except beds still too hard for us. Need genuine pillow top mattresses. Breakfast and breakfast service very good
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is perfect for my situation..
Séjour de 5 nuits en janvier 2024

8/10 Bien

Jaylee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would try to stay again
Front desk very friendly ! Room was clean. The sheets and pillows feel like they need to be replaced. They had stain on them. Water pressure in the shower not great over all. The free breakfast was good!
Séjour de 1 nuit en janvier 2024