8/10 Bien
Elianna
Voyage en famille
28 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was hard to find the outside trash cans. We were asked to start a load of towels when we left out but there was no detergent. We never could find the light switch to turn the front porch lights on. Overall the stay it self was nice. Prior to showing up we did have an issue. We are a military family and we were traveling for Thanksgiving to see our 2 kids that are in the Navy. One is in CT and the other there in Norfolk. We originally booked this place for Saturday to Saturday and then our son in CT was informed he wouldn't be able to leave to go down to VA. So when we went to change the dates we were not given a refund for the dates we were not going to be there. No where in the forms does it say that you don't get a refund unless they are able to re-rent those dates out once you change it. But this is what we were told. In the forms it says that you can change or cancel within 4 days of scheduled arrival. We were 14 days out from our scheduled arrival. We could have canceled altogether and re-booked but it was not guaranteed that we would be able to re-book since we would have to wait on the refund which would take 7-14 days.
Elianna
Séjour de 7 nuits en novembre 2023