Interieur

Beoordelingen van Arlo Williamsburg

4 out of 5
Arlo Williamsburg
96 Wythe Avenue, Brooklyn, NY

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 511 van 1009 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 1009 beoordelingen" "
Gastenscore: 6 - Redelijk. 121 van 1009 beoordelingen" "
Gastenscore: 4 - Matig. 78 van 1009 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1009 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lobby & bar were nice
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Eleany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Vincent

Positief: Netheid, voorzieningen
Great views
1 nacht verbleven in mei 2024
Reactie van Carlos FO Supervisor op 24 mei 2024
Hello! Thanks for staying and for the review. Let us know if there is anything you need.

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Tis op 23 mei 2024
Hey Jonathan,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Staff

10/10 – Uitstekend

jon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was just great!
1 nacht verbleven in mei 2024
Reactie van Front Desk op 22 mei 2024
Thank you Jon.

8/10 – Goed

Sam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Tis op 23 mei 2024
Hey Sam,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Staff

6/10 – Redelijk

Vanessa

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room tiny for the price, even for nyc standards. Staff not very friendly
4 nachten verbleven in maart 2024
Reactie van Carlos FO Supervisor op 18 mei 2024
Thank you for your feedback. We apologize for the room size and any inconvenience it caused. In New York, space is limited, but we aim to provide a comfortable stay.We also regret that your experience with our staff was not up to standard. We are addressing this to improve our service.We appreciate your comments and hope to have the chance to serve you better in the future.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Tislam op 14 mei 2024
Hey Robert,Thank you for taking the time to leave a thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,The Arlo Williamsburg Hotel

6/10 – Redelijk

Lila

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
This hotel was lovely but a few things made it less than ideal. There was very loud construction happening inside the building the whole time we were there, we were not informed ahead of time that the pool would be closed when we were there, and strangely our bedside lamps were not working properly. Also, every day (3 days in a row) that we were there we got texts from the hotel about possible fire alarms which made it stressful to book any work meetings online while I was staying there for fear that they’d be interrupted by a fire alarm.
2 nachten verbleven in mei 2024
Reactie van Tis op 11 mei 2024
Hey Lila,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the construction near your room during your recent stay. We understand how frustrating it must have been to be disrupted by noise, especially during the early hours of the morning and throughout the day.While we recognize that building maintenance and fire alarm testing are necessary, we regret any disturbance this may have caused to your overall experience. Please know that your comfort and satisfaction are our top priorities, and we apologize for falling short in this instance.We truly value your feedback and appreciate your understanding of the challenges we faced with the construction. Your comments have been shared with our management team for review and to ensure that necessary measures are taken to minimize disruptions for our guests in the future.We would like to extend our sincerest apologies once again and assure you that we are committed to providing you with a more enjoyable experience during your next visit. If you decide to give us another chance, please don't hesitate to reach out to me directly. I will personally ensure that your stay is as comfortable and pleasant as possible.Thank you for choosing Arlo Williamsburg, and we hope to have the opportunity to welcome you back soon.All The Best,Arlo Williamsburg Hotel

10/10 – Uitstekend

Maura, Durham

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property. Easy check in.
1 nacht verbleven in mei 2024
Reactie van Tis op 11 mei 2024
Hey, Maura Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We're very glad to see that you enjoyed your stay with us. Thank you for your kind words about our staff and your welcome. If there was anything you noticed during your stay that you think we can improve upon, please feel free to let us know. Thank you, The Arlo Williamsburg Hotel.

10/10 – Uitstekend

jacqueline

1 nacht verbleven in mei 2024
Reactie van Carlos FO Supervisor op 24 mei 2024
Hello! Thanks for staying and for the review. Let us know if there is anything you need.

8/10 – Goed

Janet

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ridiculously small rooms and bathroom. No room to open a suitcase or work. Very nice purple at front desk
1 nacht verbleven in mei 2024

10/10 – Uitstekend

joanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Tis op 23 mei 2024
Hey Joanne,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Staff

10/10 – Uitstekend

Liza

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of options for a fun time. Deli across the street was convenient. Staff was very nice and helpful!
1 nacht verbleven in april 2024
Reactie van Tis op 2 mei 2024
Hey Liza,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam MArlo Williamsburg Staff

10/10 – Uitstekend

Marcel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Abhi - Director of Front office op 22 mei 2024
Thank you Marcel

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Tis op 1 mei 2024
Hey MelissaThank you for taking the time to leave your honest review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Front Desk Staff

10/10 – Uitstekend

Matthew

2 nachten verbleven in april 2024
Reactie van Front Desk op 22 mei 2024
Thank you Matthew.

2/10 – Ontzettend slecht

Maikol

Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible infrastructure/ building is “nice but falling apart “ don’t go to the restaurant or bar.
1 nacht verbleven in april 2024
Reactie van Tis op 29 apr 2024
Hey Maikol,Thank you for providing feedback on your recent visit. We apologize for the issues you encountered with our infrastructure and facilities. Your comments have been forwarded to the relevant departments for review and improvement.We value your input and hope to have the opportunity to better serve you in the future. Should you choose to return, please don't hesitate to reach out directly. We're committed to ensuring a more positive experience.Best regards,Arlo Williamsburg Staff

8/10 – Goed

Caitlin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall a really nice stay.
4 nachten verbleven in april 2024
Reactie van Tis op 17 apr 2024
Hey Caitlin,Thank you for taking the time to leave your review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. Please don't hesitate to reach out to me directly if there's anything further, we can assist you with.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Tis op 15 apr 2024
Hey Kayla,Thank you for leaving your honest feedback!Your review will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

8/10 – Goed

Amnon

1 nacht verbleven in april 2024
Reactie van Mike Zultowski op 4 mei 2024
Hello Amnon,Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience.We're glad to see that you enjoyed your stay with us. If there was anything you saw during your stay that you think we could improve upon, please feel free to let us knowThank you,Michael ZultowskiNight Managermzultowski@arlohotels.com718-362-8100

10/10 – Uitstekend

Glynda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful property with amazing showers! Would like a little more privacy for the toilet room but that’s the only complaint
4 nachten verbleven in maart 2024
Reactie van Tis op 15 apr 2024
Hey Glynda,Thank you for leaving your honest feedback!Your comments will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

4/10 – Matig

Peter

Reisde met een groep, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The shower leaked all over the bathroom floor. Apparently this is a problem throughout the hotel as it is a design flaw. The rooms are quite small with a ridiculously small closet and a small fridge in the small closet. There is no real sense of design or decor in the room. We had a number of family and guests staying at the hotel for our daughter’s wedding. When we asked to take a few pre wedding photos we were told we would have to pay for the privilege. When I mentioned that collectively we were spending over $10,000 at the hotel it didn’t matter to them. We were told that every hotel in the area charges to have photos taken on their premises which is absurd.
4 nachten verbleven in april 2024
Reactie van Tis op 9 apr 2024
Hey Peter,Thank you for taking the time to share your feedback with us. We value your input as it helps us identify areas for improvement.I apologize for the issues you encountered during your stay, particularly with the shower leaking and the room size. It's unfortunate to hear that these aspects did not meet your expectations, and please rest assured that we will address these concerns to enhance the experience for our guests.Regarding the policy on photography, I understand your frustration and while we appreciate the significant investment you made during your daughter's wedding, we must uphold our policies consistently for all guests. Unfortunately, we are unable to make exceptions or provide any special treatment in this policy to ensure fairness and consistency for all guests. We are not able to allow any photographers or media forms on our property without being properly contracted with our team.I apologize once again for the challenges you faced and assure you that your feedback has been shared with the relevant teams for further review and improvement. We value your patronage and sincerely hope to have the opportunity to welcome you back in the future.If you decide to give us another chance, please don't hesitate to reach out directly. It would be our pleasure to assist you and ensure a more enjoyable stay.Thank you for choosing Arlo Williamsburg.Warm regards,Arlo Williamsburg Staff

10/10 – Uitstekend

Christina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean! Easy checkin. Very quiet in room despite the active location. There’s a noise machine if needed but I didn’t event need it. Love the shower and soaps too!
1 nacht verbleven in april 2024
Reactie van Tis op 9 apr 2024
Hey Christina,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing us!All The Best,Tislam Milliner

10/10 – Uitstekend

Ross A.

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
THE best of the best. The staff is wonderful. The hotel is beutifully designed, and always maintained by the kind attentive staff. SUNGOLD offered me one the best meals I've EVER had. Top notch in everyway.
1 nacht verbleven in maart 2024
Reactie van Tis op 15 apr 2024
Hey Ross,Thank you for leaving your honest feedback!Your comments will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

6/10 – Redelijk

Hagen

Reisde met partner
Negatief: Netheid
The front desk and restaurant staff was very nice and helpful, but your housekeeping department is quite bad. The floors were dirty when we arrived, and were never cleaned properly, the beds were only made twice, even though we stayed 5 nights.
5 nachten verbleven in maart 2024
Reactie van Tis op 2 apr 2024
Hey Hagen,Thank you for sharing your feedback with us. We greatly appreciate your insights as they help us identify areas where we can enhance our services.I want to extend my sincere apologies for the issues you encountered with the cleanliness of your room during your recent stay. It is disheartening to hear that our housekeeping department did not meet your expectations. Please rest assured that your concerns have been brought to the attention of our housekeeping team, and we are taking immediate steps to address them to ensure a better experience for our guests in the future.I would like to inquire further about if and when you brought these issues to the attention of our staff and if any member of our front desk team visited your room to address the cleanliness concerns during your stay. Your insights will help us understand the situation better and ensure that appropriate actions are taken to prevent similar occurrences in the future.Additionally, I would like to clarify that our housekeeping service includes full cleaning every three days of your reservation, with light cleaning performed in between. However, we understand that each guest may have different preferences, and we apologize if our service did not align with your expectations. Please know that we are more than happy to accommodate specific housekeeping service preferences during your next stay. Simply inform us of your preferences, and we will ensure that they are noted and followed accordingly.I'm glad to hear that you still enjoyed part of your experiences experience despite our mishaps. Your positive feedback in these areas is greatly appreciated and will be shared with the team.Once again, I apologize for any inconvenience you experienced, and I appreciate your understanding and patience. If there is anything further, we can assist you with or if you have any additional feedback to share, please do not hesitate to contact me directly.Thank you for choosing Arlo Williamsburg, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Arlo Williamsburg Staff

10/10 – Uitstekend

Brian

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Arlo WB is very nice. Solid 4star NYC Brooklyn spot. Spring/summer weather makes the rooftop bang! Get a balcony room. Enjoy NYC!!
3 nachten verbleven in maart 2024
Reactie van Tis op 1 apr 2024
Hey BrianThank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Hotel

8/10 – Goed

Annmargaret

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
.
1 nacht verbleven in maart 2024
Reactie van Tis op 1 apr 2024
Hey AnnMargaret,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Tislam Milliner

4/10 – Matig

William

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room looked like a renovation in progress that needed to be completed. Paint splatters on the wood flooring, and huge blank grey walls with no artwork. The bed didn't fit into its frame, and had no headboard. Also, ridiculously tiny pieces of furniture(literally 1 tiny desk that looks like it would fit a 6-year old, and one tiny bedside table. The other side of the bed was jammed up against the wall, so the person that slept on that side had to crawl over the bed to get to their side. A bare curtain rod with the rings still on it. As for the bathroom, there was a dirty bathroom floor when we arrived that was never really cleaned during our three night stay, not even hair being vacuumed up. The shower didn't have a curtain or door, and the spray went halfway into the bathroom. All the doors into the rooms were all beat up-- never wiped down or maintained. And at checkout, there was a $120 plus charge on our room for a breakfast that we never ordered. We cannot in any way recommend this hotel.
3 nachten verbleven in maart 2024
Reactie van Tis op 2 apr 2024
Hey William,Thank you for sharing your feedback regarding your recent stay with us. Your insights are invaluable as we continually strive to enhance our service standards.I apologize for any inconvenience you experienced with the condition of your room and the cleanliness issues. Your feedback regarding the need for room renovation, cleanliness, and maintenance has been duly noted, and I assure you that we are taking immediate steps to address these concerns with our housekeeping and maintenance teams.Regarding the charge for breakfast that you did not order, we sincerely apologize for the oversight. As you know once it was reported to us it was removed it immediately and we are happy to let you know that we have launched a full-blown investigation into its origin and oversight.Once again, thank you for your valuable feedback. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to me directly.Thank you for choosing Arlo Williamsburg, and we hope to have the opportunity to welcome you back in the future.Warm regards,Arlo Williamsburg Staff

10/10 – Uitstekend

Tracey

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel environment was very inviting. The staff was friendly and supportive. All rooms were furnished with umbrellas which was great because it rained all day on Friday.
3 nachten verbleven in maart 2024
Reactie van Tislam op 25 mrt 2024
Hey Tracey,Thank you for taking the time to leave your honest review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

10/10 – Uitstekend

Kevin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love
2 nachten verbleven in januari 2024
Reactie van Mike Zultowski op 24 mrt 2024
Hello Kevin,Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We certainly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience.We very happy to hear you enjoyed your stay with us and hope you would consider us again should you ever find yourself needing a hotel in the Williamsburg area. If there was anything during your stay you noticed that you think we can improve upon, please feel free to let us know.Thank you,Michael Zultowski

10/10 – Uitstekend

Nakia

1 nacht verbleven in maart 2024
Reactie van Tis op 1 apr 2024
Hey Nakia,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Hotel

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Tislam op 12 mrt 2024
Hey John Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

6/10 – Redelijk

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place but the rooms aren’t big inside small and cozy great neighborhood and restaurants near by
2 nachten verbleven in januari 2024
Reactie van Jay Webbe, Hotel Manager of Arlo Williamsburg op 9 mrt 2024
Greetings Jonathan,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our nice and cozy atmosphere, as well as the great neighborhood and nearby restaurants.While we're delighted to hear that you enjoyed the charm of our establishment and the surrounding area, we also understand that room size is an important aspect of your experience. We strive to provide a comfortable and welcoming environment for our guests, and we appreciate your feedback on the room size.Your comments are valuable to us, and we will take them into consideration as we continue to enhance and improve our accommodations. We hope that despite the room size, you had an overall pleasant stay and were able to enjoy the unique qualities our property and neighborhood have to offer.We appreciate your patronage and look forward to the possibility of welcoming you back in the future. If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to us.Sincerely,Jay WebbeHotel Manager

6/10 – Redelijk

Alan

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not what it used to be.
3 nachten verbleven in maart 2024
Reactie van Tislam op 6 mrt 2024
Hey Alam,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you. Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

8/10 – Goed

Falang

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, it was a nice experience. The biggest issue was that the blinds was malfunctioning meaning we couldn't use it because it kept getting stuck.
2 nachten verbleven in februari 2024
Reactie van Tislam op 5 mrt 2024
Hey Falang,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay.We apologize for the issues you encountered with the blinds in your room. Providing operable and efficient in-room items is a priority for us, and we regret that we fell short of your expectations on this occasion. Rest assured; we will address these concerns with our team to ensure that such instances are minimized in the future.On a positive note, to hear that you still ultimately enjoyed your stay is something we are extremely proud of. We are super excited to welcome you back and upon your return please reach out directly so we can make sure everything flows perfectly.Thank you for your understanding, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Arlo Williamsburg Staff

2/10 – Ontzettend slecht

Nesreen

2 nachten verbleven in februari 2024
Reactie van Tis op 22 mrt 2024
Dear Nesreen,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact the hotel directly if there is anything I can assist you with.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

10/10 – Uitstekend

Courtney

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel
1 nacht verbleven in januari 2024
Reactie van Carlos FO Supervisor op 22 feb 2024
Hello CourtneyThanks for the review! We look forward to hosting you again in the future.

6/10 – Redelijk

Aram

4 nachten verbleven in februari 2024
Reactie van Carlos FO Supervisor op 22 feb 2024
Thank you for your review! If you need anything or would like to provide any details about your stay, please don't hesitate to reach out to us. We're here to ensure your experience is as enjoyable as possible. We look forward to hearing from you!

10/10 – Uitstekend

Ariel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Definitely a must!!!
1 nacht verbleven in februari 2024
Reactie van Abhi - Director of Front office op 17 feb 2024
Thank you for your kind word, Ariel, we hope to welcome you back very soon.

8/10 – Goed

Coreyann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Would love to come back in the summer time to be able to use the pool. The rooms are a bit tiny but charming. The staff is very pleasant!
2 nachten verbleven in februari 2024
Reactie van Jay Webbe (Hotel Manager) op 13 feb 2024
Greetings Coreyann,Thank you so much for your kind words and positive feedback! We're delighted to hear that you enjoyed our great location and charming rooms. It's wonderful that you found our staff to be very pleasant – we take pride in providing excellent service to our guests.We look forward to welcoming you back in the summer so you can enjoy our pool and have another delightful stay with us. If there's anything specific you'd like to share or if you have any preferences for your next visit, feel free to let us know. We appreciate your support and can't wait to host you again.Safe travels until we see you next!Cheers,Jay WebbeHotel ManagerArlo Williamsburg

4/10 – Matig

David

Negatief: Netheid, personeel en service
7 nachten verbleven in februari 2024
Reactie van Jay Webbe (Hotel Manager) op 13 feb 2024
Greetings David,We apologize for any challenges that you may have experienced during your stay. We welcome you to come back to provide you a more memorable experience.Sincerely,Jay WebbeHotel Manager

2/10 – Ontzettend slecht

andrew

Reisde met partner
Negatief: Netheid, personeel en service
Dirty, poorly cleaned room. Stained and damaged furniture. False advertising. All pics on line were very different to the room we received in terms of size and quality.
7 nachten verbleven in februari 2024
Reactie van Jay Webbe (Hotel Manager) op 13 feb 2024
Greetings Andrew,I'm truly sorry to hear about your disappointing experience, and I want to sincerely apologize for the inconveniences you encountered during your stay. We take your feedback seriously, and I assure you that we are investigating the issues you've raised to address them promptly.Our goal is to provide a clean and comfortable environment for our guests, and it's disheartening to learn that we fell short of your expectations. I assure you that we will be reviewing our cleaning processes and addressing any maintenance issues to ensure that this is an isolated incident.Regarding the room discrepancies, I'm genuinely sorry for any confusion caused by the disparity between the online images and the actual room. We will be revisiting our online content to ensure accurate representation moving forward.Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If there's anything specific you'd like to discuss or if you plan to give us another chance in the future, please feel free to reach out directly.Thank you for your understanding, and we hope to have the opportunity to regain your trust with an improved experience in the future.Sincerely,Jay WebbeHotel Manager

6/10 – Redelijk

Michele

Reisde met familie
Positief: Voorzieningen
I was first told that my room wasn't ready. I requested 1 chair and was told that 2 were in the room. 1 chair was. The upgrade that I paid for turned into a standard room. An elevator was out of order. I bought food to munch, no microwave in the room. My room wasn't cleaned the next day. I drove 6 hours and it just wasn't a very relaxing experience.
2 nachten verbleven in februari 2024
Reactie van Carlos FO Supervisor op 11 feb 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made. We understand the importance of a relaxing and comfortable stay, and we regret that we fell short of your expectations. Your concerns have been noted, and we hope to have the opportunity to better serve you in the future.

10/10 – Uitstekend

Rodolfo Guillermo

3 nachten verbleven in februari 2024
Reactie van Carlos FO Supervisor op 11 feb 2024
Thanks for your review! Look forward to hosting you again soon!

2/10 – Ontzettend slecht

Markus

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Abhi - Director of Front office op 8 feb 2024
We're very disappointed to learn about your experience Markus, we would love to further discuss the details of your experience. Please don't hesitate to reach out to us directly.

8/10 – Goed

Ruby

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Mike Zultowski op 7 feb 2024
Hello Ruby,Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience.We are glad to hear you enjoyed your stay with us. If there was anything you noticed during your stay that you think we can improve upon, please feel free to let us know. We hope to see you again in the future.Thank you

10/10 – Uitstekend

Tyrone

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The clubs in the area was poppin
1 nacht verbleven in december 2023
Reactie van Carlos FO Supervisor op 5 feb 2024
Thanks for the review! Glad you enjoyed the vibe of Williamsburg.

10/10 – Uitstekend

Kris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our first time staying here. The hotel is really beautiful and modern. Lots to do in the area. Staff have been very nice and helpful. 10/10 would book again.
1 nacht verbleven in februari 2024
Reactie van Abhi - Director of Front office op 3 feb 2024
Thank you so much for choosing to stay with us and for taking the time to share your wonderful experience! We are delighted to hear that you enjoyed your first visit to our hotel and found our facilities beautiful and modern. It's fantastic to know that our location provided you with plenty of activities to explore, and we're thrilled that our staff could contribute to making your stay memorable by providing excellent service.Your kind words mean a lot to us, and we are thrilled to receive a 10/10 rating from you! It's always our goal to exceed our guests' expectations, and we're delighted to have succeeded with your visit.We can't wait to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 – Uitstekend

Consider

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very happy with stay.
2 nachten verbleven in januari 2024
Reactie van Abhi - Director of Front office op 1 feb 2024
Thank you so much for your wonderful feedback, we're delighted to learn about your experience, and we can't wait to welcome you back.