6/10 Satisfaisant
Madeleine
Voyage en famille avec de jeunes enfants
3 avr. 2026
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel has the potential to achieve a 5-star rating with a few improvements/better attention to detail. I booked our stay before the hotel opened as I previously stayed at other Element hotels with a positive experience. At the time of booking, the hotel was advertised as parking included with a parking garage onsite. Needless to say, I wasn’t happy when I found out shortly before our travel that the hotel only has valet parking available at a ridiculously high rate of $58/night which is much higher than other hotels in the area. Upon arrival, the room appeared clean; however we were left with the left-over toiletries from the previous occupant, including the used bar of soap in the soap tray. The kitchen was missing a few things, such as a dish sponge and proper dish towel. Room service every two days consisted only of making the beds and taking out trash. The floors were left dirty (we stayed for 4 nights with 3 kids) and the bathroom wasn’t refreshed at all. The hotel offered complimentary wine and cheese in the afternoons which I thought was a neat gesture; however, the pour of wine required swiping the key card by a hotel employee who then poured less than 2 oz. of wine, which made the whole experience slightly ridiculous. The cheese tray was placed right in front of the reception counter and I observed more employees serving themselves than anyone else. Breakfast in the morning was sufficient.
Madeleine
Séjour de 4 nuits en mars 2026
