We checked in much earlier than 4 PM and the staff was kind enough to provide an early check in. We also appreciated the availability of coffee and tea in the lobby all day. The room seemed recently renovated and super clean. The breakfast was good but could be improved by adding a little more variety and change in menu everyday.
The hotel is undergoing renovation. We were first given a room on the first floor that was not renovated, it was horrible. The bathroom faucet continually leaked, the door on the closet would not shut, one of the wall lights attached by the bed was so droopy that it had pulled away from the wall. We walked out of that room and asked to be placed elsewhere. They gave us a room on the 4th floor that had been renovated. What a difference!!! I could not believe that they put us the dungeon room when they had a room that had been updated with very nice features and amenities. I wish I had taken photos of the first room, it was ghastly.
The property was undergoing renovation at the time of my stay, so there were parts of the common areas under construction. We were given a first floor room that didn't seem to have other guest rooms around. The room had not been renovated, so some of the furniture was a bit worn. Still, it was clean and comfortable. However, the shower head dripped and the shampoo bottle holder had broken off the side of the shower. Even in a hotel undergoing renovation, basic maintenance should still be kept up with.
The staff was friendly and efficient during check in and out.
Was upgraded to a newly renovated rm because air conditioning was not functioning properly in original rm . No fridge in new rm , we had food and medication. Gentleman at front desk was so kind and helpful we hated to bother him a second time , just a really inconvenient ending to our day
Check in was a breeze. Ash (desk clerk) was so friendly and helpful. Very clean Room was newly renovated and beautiful. Coffee was very good the next morning.
Upon checking in the front desk person was nice and helpful. I was given a first floor room. I really don't like 1st floor and asked if something else was available. Nothing available but he would clean a room someone checkex out of early. I really appreciated it but turned it down. Upon entering the room we were hit with a strong mold smell. Turned the ac up and ordered dinner. My daughter went to take a shower and there were 2 used wash clothes in the shower. Upon futher scrutiny there were lipstick smudges on the door. A hair roller under the sink. And layers of dust in the corners of the room.
Breakfast was amazing. Lots of places to walk to eat and shop. Nice and close to drive to the Opry. Close enough to downtown to not be loud. Rooms, hallway, lobby all pristine. Staff were all extremely nice. There is construction going on but other than on the first floor at the elevator and looking down one hall you would never notice.