4/10 Médiocre
Philippe
Voyage en famille
23 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
This is a beautiful resort on a white sand beach. Nice lush garden full of flowers, nice and spacious and villas with private pools. Extremely friendly staff that makes you forget the punishing track to reach the hotel.
We soon found out that a few details were wrong: the refrigerator was broken, then the absence of shower gel for which we had to chase the reception for two days. Then the constant lack of fresh towels, whether for the pool or for the bathroom, unchanged bed linens, and mostly mediocre food served well beyond the limits of patience (usually a 40-50 minute wait to get a standard dish). Factor in the frequent water shortages that made a simple shower impossible, a power outage for Christmas while the rest of the area was still lit, extending into the next days, and most of all the constant need to fight and beg for the most basic amenities and you get the perfect recipe for a stressful stay. We witnessed several guests, parties of up to 10 people, leave after finding another hotel. We complained several times to the reception and the manager himself who offered us an upgrade to full board. But the issues, obviously related to insufficient staff training, lasted until the last moment. The manager offered us a refund for three nights. Of course, nothing happened despite several reminders to the hotel and the offline services of Expedia that deserve their name. Lack of professionalism across the board, we wouldn't recommend this hotel and this website.
