Terras

Beoordelingen van DoubleTree by Hilton Los Angeles - Norwalk

4 out of 5
DoubleTree by Hilton Los Angeles - Norwalk
13111 Sycamore Drive, Norwalk, CA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 480 van 1009 beoordelingen" "
Gastenscore: 8 - Goed. 241 van 1009 beoordelingen" "
Gastenscore: 6 - Redelijk. 139 van 1009 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 1009 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 87 van 1009 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Marco

Would be nice to get a microwave in a room but need a deluxe for that. Someone’s car got broken into while i stayed there. Besides that it was an ok stay
3 nachten verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Marco, thank you for your feedback. Your suggestion regarding the microwave is noted. Rest assured, security is a priority, and we will continue to take measures to ensure guest safety. We appreciate your comments and hope to have the opportunity to serve you again.

6/10 – Redelijk

arturo

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Hairs on bathroom floor. Front desk check in is not happy at her job. Tried to ask regarding the charge for unsecure parking at an open public parking and she just ignored and did engage.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Arturo, thank you for sharing your experience. It is appreciated. The feedback regarding the bathroom has been noted for further attention. Our team strives to provide excellent service, and your comments will help enhance our efforts. We hope to have the opportunity to serve you better in the future.

6/10 – Redelijk

Dezerie

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This is a really old hotel room should be upgraded. Houskeeping didn't do a very good job of vacuuming the carpet. The walls were paper thin. The people in the next room were loud till 5am. I called the front desk multiple times trying to get someone to use the luggage cart no one ever answered. I had to carry my belongings while wearing my wedding dress to my car. There was flooding on the 2nd floor unless the carpet machine broke, but there were no caution cones. I only stayed at this hotel because it was the closest to where my wedding was taking place. I wouldn't stay here again.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Dezerie, thank you for sharing your experience. We regret to hear that certain aspects of your stay did not meet your expectations. The concerns you mentioned will be addressed with our team to ensure improvements. We hope you had a beautiful wedding despite the inconveniences. Should your travels bring you back to the area, we would be grateful for another opportunity to deliver a better experience.

6/10 – Redelijk

Norma

Reisde met partner
The property needs an upgrade. The beds weren't very comfortable and the pillows lumpy. Not what I expected from a Double Tree. On a plus note, the cookies were still good.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Norma, thank you for sharing your feedback. It's good to hear you enjoyed the cookies. Your comments regarding the beds and pillows have been noted, and we appreciate the input as we continuously strive to improve. We hope to have another opportunity to better meet your expectations in the future.

6/10 – Redelijk

Jonathan

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location. Onsite restaurant which is always great. The toilet was not cleaned, which left a sour taste in my mouth. Otherwise, the stay was good for what I needed on this trip, and I would still come back due to same reason again.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Jonathan, thank you for your feedback. We're delighted you appreciated our excellent location and onsite restaurant. It's concerning to hear about the issue you encountered in your bathroom. Guest satisfaction is important to us, so we will ensure that this is addressed. We're glad to know you had a good stay overall and look forward to welcoming you back.

2/10 – Ontzettend slecht

Manuel.

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Receptionist was rude. As a Hilton me member I requested late checkout. The staff forgot to add it in notes. So today at checkout I was told I had to leave by 11:45 even tho 1pm is the checkout for Hilton members. I’ve spent tens of thousands of dollars yearly. At double tree. No more. No more will I ver go there. The receptionist was rude. Disrespectful. Never have I felt so horrible.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Manuel, your feedback has been noted and we apologize for any insecurities felt during your recent visit due to the misunderstanding surrounding late check-out timings and the perceived attitude from our team member. We value you as a Hilton member and would like to assure you that such situations are very rare and do not reflect the high standards we strive for in guest service. Given the chance, we'd like to demonstrate the top-tier hospitality that we're known for, too. We hope you'll reconsider and give us the opportunity to make things right.

2/10 – Ontzettend slecht

Henry

Remote does not twerk
1 nacht verbleven in mei 2024
Reactie van Customer Service op 11 mei 2024
Henry, we sincerely apologize for any inconvenience you may have experienced with the television remote during your stay. Please know, in situations like these, our team members are always eager to assist or provide a replacement. You can count on us to take your feedback into account to ensure we provide an improved experience moving forward.

10/10 – Uitstekend

London

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice hotel, very clean .
1 nacht verbleven in mei 2024
Reactie van Customer Service op 10 mei 2024
London, thank you for your positive feedback! It's great to know that you enjoyed your stay at the DoubleTree by Hilton Los Angeles-Norwalk. We pride ourselves on maintaining a pristine environment for our guests, and it seems we've met this goal in your case. We can't wait to welcome you back!

10/10 – Uitstekend

Anthony, Bellflower

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely friendly staff throughout the hotel. Each member was always willing to assist with any questions or request we had during our stay.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 8 mei 2024
Anthony, it's delightful to read about your positive experience at the DoubleTree by Hilton Los Angeles-Norwalk. Thank you for acknowledging our team members who remain dedicated to providing exceptional service. We are thrilled they made your stay memorable. We're looking forward to welcoming you back in the future.

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Diana, your perfect rating of DoubleTree by Hilton Los Angeles-Norwalk is highly appreciated! It appears you thoroughly enjoyed your stay and we can't wait to welcome you back for another exceptional experience.

10/10 – Uitstekend

Kristy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The double trees are always nice hotels. This is the only nice place to stay in Norwalk or the surrounding area. Make sure you ask for you complimentary, delicious, freshly baked walnut chocolate chip cookie
1 nacht verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Kristy, it's uplifting to hear your kind words about DoubleTree by Hilton Los Angeles-Norwalk. We sure take pride in our signature walnut chocolate chip cookies that add an exquisite touch to every guest's experience. Your satisfaction as a guest is of utmost importance to us, and it's heartening to know we are your preferred place to stay in Norwalk. We are eager for your next visit!

4/10 – Matig

Aidin

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Asked the room to be cleaned. When came back to the room, there was water on the floor because they had not properly shut down the water in the shower. There was no new towels provided for bath and previous towels were removed. Called the front desk and they sent us 4 dirty towels, 2 with blood stains and one with something that looked like the urine stain. Called again and this time got clean towels. Kind of disappointed.
2 nachten verbleven in april 2024
Reactie van Customer Service op 3 mei 2024
Aidin, we're sorry to hear of the challenges you faced during your stay, particularly with regards to cleanliness and housekeeping services. Rest assured, unexpected incidents concerning towels or showers are absolutely not the norm. We appreciate your patience in informing our team and giving us a chance to rectify the situation. Please know that we strive to exceed our guests' expectations and we regret that we fell short in your instance. We hope for an opportunity to better serve you in the future.

6/10 – Redelijk

Robert

3 nachten verbleven in april 2024
Reactie van Customer Service op 23 mei 2024
Robert, thank you for taking the time to give a rating on Expedia. We strive to create a top-notch experience for our guests and value your feedback. If you have any specific comments or suggestions to share, we would love to hear from you.

10/10 – Uitstekend

Jacqueline

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Jacqueline, thank you for your succinct and wonderful review! We are thrilled to hear that your stay at DoubleTree by Hilton Los Angeles-Norwalk was excellent. Your feedback is greatly appreciated and we look forward to welcoming you back again soon.

2/10 – Ontzettend slecht

Bruno

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Hay rasismo por parte de el personal
2 nachten verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Bruno, lamentamos profundamente escuchar tu experiencia. Ser considerado y respetuoso con todos, independientemente de sus orígenes, es un valor crucial que defendemos. Podemos asegurarle que su inquietud será abordada con los miembros de nuestro equipo. Gracias por traer esto a nuestra atención.

6/10 – Redelijk

Jamesha

1 nacht verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Thank you for sharing your feedback, Jamesha!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Sandra, Sunland

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Sandra, we're thrilled to see that you had a 5-star experience at DoubleTree by Hilton Los Angeles-Norwalk. We always strive to provide the best for our guests, so your rating is greatly appreciated. Looking forward to welcoming you again soon. Safe travels.

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy freeway access and close to some restaurants. Quiet and plenty of parking.
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Anthony, we're delighted to hear that the advantageous location and serene atmosphere at DoubleTree by Hilton Los Angeles-Norwalk added to your stay's ease and comfort. We're also glad that you found our proximity to notable eateries and the hassle-free parking beneficial. We hope to welcome you back soon.

8/10 – Goed

Joanna

Positief: Netheid, staat van de accommodatie en faciliteiten
Recimmended
1 nacht verbleven in maart 2024
Reactie van Customer Service op 7 apr 2024
Joanna, thank you for recommending the DoubleTree by Hilton Los Angeles-Norwalk. We're glad you had a pleasant stay and look forward to welcoming you back in the future.

10/10 – Uitstekend

Joe, Bakersfield

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, very satisfied.
1 nacht verbleven in april 2024
Reactie van Customer Service op 6 apr 2024
Joe, it's wonderful to hear that you found your stay at DoubleTree by Hilton Los Angeles-Norwalk to be satisfying. We're thrilled to know we've made a positive impression and we look forward to welcoming you back on your next visit. Safe travels until we meet again.

10/10 – Uitstekend

Wendy

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I just hate that you need to pay for parking . I’ve gone to other locations and they don’t charge . Paid $33 dollars for that two cars
1 nacht verbleven in april 2024
Reactie van Customer Service op 6 apr 2024
Wendy, we're thrilled to hear you chose to stay at DoubleTree by Hilton Los Angeles-Norwalk. We appreciate your feedback regarding parking prices and understand the importance of offering competitive amenities. We'll certainly consider this in planning our future services. Thanks for staying with us, and we hope to welcome you back in the future.

10/10 – Uitstekend

Shangqiang

1 nacht verbleven in maart 2024
Reactie van Customer Service op 21 apr 2024
Shangqiang, thank you for choosing DoubleTree by Hilton Los Angeles-Norwalk. It is fantastic to know you had such a remarkable experience. Your high rating speaks volumes, and we sincerely appreciate your support. Hoping to welcome you back soon!

8/10 – Goed

Anders

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A nice low key place to stay for a weekend
3 nachten verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Anders, it's great to hear you had a nice weekend at the DoubleTree by Hilton Los Angeles-Norwalk. We strive to offer a calm and comfortable environment for our guests. Your feedback is appreciated and we look forward to welcoming you back for another visit.

10/10 – Uitstekend

Ju-Ting

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and decent hotel in the area
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Ju-Ting, it's wonderful to hear you found the DoubleTree by Hilton Los Angeles-Norwalk to be well-kept and fitting for your needs. Thank you for choosing us, we value your feedback and look forward to the opportunity of welcoming you back.

8/10 – Goed

Youngah, Temecula

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very comfortable. Lobby is little dark.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 25 mrt 2024
Youngah, thank you for choosing the DoubleTree by Hilton Los Angeles-Norwalk. We're thrilled you found comfort during your stay. We appreciate your note about the lobby lighting and will certainly consider this for future improvements. We hope to welcome you back soon!

8/10 – Goed

Ashley

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Ashley, thank you for leaving a rating. At the DoubleTree by Hilton Los Angeles-Norwalk, our aim is to provide a wonderful experience worthy of a 5-star rating. We would appreciate if you could share more details about your visit so we can work towards a perfect stay next time. We look forward to hosting you again.

4/10 – Matig

Ivan

Positief: Netheid
Negatief: Personeel en service, voorzieningen
Rude person at check in, couldn’t sleep, too noisy all night if your room is facing the 5 freeway. Every time another room closes the door all walls shake.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 24 mrt 2024
Ivan, it's regrettable to hear about your recent experience. Please accept our apologies for any disruption during your stay caused by outside noise and for any discomfort you felt from other guests' ingress and egress. We would also like to extend our apologies for the encounters at check-in. Our aim is to provide a smooth and pleasant experience for all our guests. Constructive feedback like yours is truly valued and will be shared with the concerned team members. We would appreciate another chance to serve you better in the future.

10/10 – Uitstekend

Michelle

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Michelle, we're thrilled to hear about your fantastic experience at DoubleTree by Hilton Los Angeles-Norwalk. It's satisfying to know you enjoyed your time with us. Should your future travels bring you back, we look forward to welcoming you once more. Safe travels!

10/10 – Uitstekend

Jasmin

2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Jasmin, it's truly wonderful to see a perfect score for DoubleTree by Hilton Los Angeles-Norwalk! We're thrilled that your stay with us met your expectations and hope to welcome you back in the future. Thank you very much for your feedback.

8/10 – Goed

Jacob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice
1 nacht verbleven in maart 2024
Reactie van Customer Service op 12 mrt 2024
Jacob, thank you for your words about your stay at DoubleTree by Hilton Los Angeles-Norwalk. It's delightful to know you appreciated our premises. We are ready to provide the same level of comfort to you next time you're in Los Angeles.

4/10 – Matig

Maria

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The freeway is too close and you could hear everything
1 nacht verbleven in maart 2024
Reactie van Customer Service op 10 mrt 2024
Maria, we're sorry to read that the noise from the nearby motorway impacted your stay. We understand how essential a quiet environment is, and we recommend for future visits that you request a room on the opposite side of the building, where it's usually quieter. Despite this, we genuinely hope you give us another chance to provide the peace and comfort you deserve.

8/10 – Goed

Robert, Nutley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best location in the relative area with walkable restaurants, theater, and civic center. Friendly staff and good service (front desk, bar, restaurant, and maid). Easy parking. Highway and hallway noise can be a nuisance.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 9 mrt 2024
Robert, thank you for sharing your experience at DoubleTree by Hilton Los Angeles-Norwalk. We're thrilled you appreciated our prime location and the outstanding service from our team members. We also note your concerns about some ambient noise and assure you that we are continually working to improve comfort levels for our guests. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Alejandro Gaeta

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
no me respetaron mi reservación a pesar q la confirmación fue doble pésimo el manager
1 nacht verbleven in maart 2024
Reactie van Customer Service op 5 mrt 2024
Alejandro, lamentamos mucho tu experiencia con la reserva. Nuestro equipo directivo se esfuerza por brindar el mejor servicio posible, por lo que lamentamos profundamente que no haya cumplido con sus expectativas. Desafortunadamente, no había una forma de pago válida para la reserva e intentamos comunicarnos con usted varias veces antes del check-in, pero no pudimos comunicarnos con usted, por lo que la reserva tuvo que cancelarse. Estamos decididos a mejorar y sus comentarios son importantes para nosotros para lograrlo.

6/10 – Redelijk

Rafael

Reisde met familie
I didn’t like that the room said non smoking and I found cigarette ashes.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
Rafael, we regret to hear about the inconsistencies relating to our non-smoking policy. Please rest assured, we take such matters very seriously and our housekeeping team will ensure we adhere strictly to our cleaning standards. We hope you will give us an opportunity to better serve your lodging needs in the future.

10/10 – Uitstekend

Cynthia

1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
Cynthia, it's wonderful to hear that you had an excellent stay at DoubleTree by Hilton Los Angeles-Norwalk. Our team thanks you for your perfect score. We hope to have another opportunity to welcome you back in the near future.

10/10 – Uitstekend

Iliana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Iliana, thank you for choosing DoubleTree by Hilton Los Angeles-Norwalk for your stay. We're thrilled to know that your experience overwhelmingly positive. We look forward to welcoming you back on your next visit!

8/10 – Goed

Bryan

1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
Bryan, it's fantastic to hear that your experiences at DoubleTree by Hilton Los Angeles-Norwalk have been largely positive. We appreciate your favorable rating and look forward to welcoming you back for another enjoyable stay. We're always here to exceed your expectations.

8/10 – Goed

NANCY

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
VERY COMFY
Our room was great. The clerk was sweet and polite. Gotta love Double Tree warm chocolate chip cookies! She answered my question about our room location without batting an eye - didn't consult a map of our floor before completely misinforming me. I specifically did not want to be near any public rooms. She said, "Oh, no; it isn't. No worries." Yeh, right next to/sharing a long wall with the Fitness Center. The room was GREAT. The door comes with a covered peek-hole. I didn't have to tape a patch over it. Foyer light worked at our will - yea, rather than the bothersome energy-saving light that turns off is no one moves through it's "detection" space during the first 20 minutes it's on. Thank you Double Tree for realizing frequently folks just need extra light in the room. Bathroom door stays where you put it. Great nitelight inside. We could leave the door open just a crack or wide to air it out. We hate bathroom doors that literally spring right closed, almost causing injury. We usually must prop those open with a couple towels. Sliding doors are the
2 nachten verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
Nancy, thank you for your detailed review of your stay at DoubleTree by Hilton Los Angeles-Norwalk. We are glad to hear you appreciated our warm chocolate chip cookies and found our team members to be helpful and polite. However, we are sorry to read about any misunderstanding regarding the location of your room. We always aim to address our guests' needs to the best of our abilities. We're pleased to know you found the features and the lighting in both the room and bathroom to your liking. We will continue to put our guests' comfort as our priority. We hope to welcome you back in the future.

8/10 – Goed

Carmen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Thank you for taking the time to share your review with us, Carmen!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to DoubleTree by Hilton Los Angeles-Norwalk. Thank you and have a wonderful day!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had no issues with the hotel. It was clean, I was able to relax, the staff were very friendly. I loved it.
5 nachten verbleven in februari 2024
Reactie van Customer Service op 25 feb 2024
Jennifer, we're thrilled that your stay at DoubleTree by Hilton Los Angeles-Norwalk was so delightful. We appreciate your kind words regarding the cleanliness of our hotel, the calm ambiance, and our friendly team members. We love that you loved it and we're excited for the opportunity to welcome you back in the future.

10/10 – Uitstekend

Sandra, Sunland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a pleasant stay
1 nacht verbleven in februari 2024
Reactie van Customer Service op 24 feb 2024
Sandra, we're delighted to hear your stay at DoubleTree by Hilton Los Angeles-Norwalk was enjoyable! We strive to provide a pleasant experience for all guests. Should your travels bring you back to Los Angeles, we'd be more than happy to host you again.

8/10 – Goed

angela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is nice and comfy I only gave it a 4 star due to they didn’t clean are room nor give us extra towels in are 2day stay
2 nachten verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Angela, it's great to know you appreciated the comfort at DoubleTree by Hilton Los Angeles-Norwalk. We regret to hear about the housekeeping inconveniences during your stay. Please know, it's essential for us to maintain top-notch cleanliness standards, and we'll ensure our team members are aware of your comments to prevent a similar issue in the future. We hope you will give us an opportunity to exceed your expectations on your next visit.

2/10 – Ontzettend slecht

ADRIAN

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
We appreciate you taking the time to share your feedback, Adrian.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 – Uitstekend

Antione

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast and easy check in process. Nice and comfortable rooms
2 nachten verbleven in februari 2024
Reactie van Customer Service op 15 feb 2024
Antione, your kind words about the expedited check-in experience and pleasant accommodations at DoubleTree by Hilton Los Angeles-Norwalk are greatly appreciated. We're thrilled your stay met your expectations and we look forward to your return in the future.

8/10 – Goed

Rudy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was great and the staff was friendly
3 nachten verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
Rudy, thank you for choosing to stay at DoubleTree by Hilton Los Angeles-Norwalk and for sharing your experiences. We're delighted to hear that you found our location to your liking and our team members friendly. Your satisfaction is our highest priority, and it's wonderful to know we made your stay enjoyable. We look forward to your return visit in the future.

2/10 – Ontzettend slecht

Mirna, N Las Vegas

Negatief: Netheid, voorzieningen
Na
1 nacht verbleven in december 2023
Reactie van Customer Service op 13 feb 2024
Mirna, we regret to hear that your experience didn't meet your expectations. We are always eager to improve and we look forward to having another chance to better serve you next time. Thank you and safe travels.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Nice room, not so nice check in
The check in was pretty easy, the room was surprisingly large. What I didn't like was the attitude about my reservation being through hotels.com. "I have to give you room 311 since you registered through a third party." I'm sorry, am I a lesser person because I need options when traveling? I needed maintenance twice (I've never needed maintenance in my life at a hotel) but they were prompt and friendly. More importantly, he fixed the one problem. The other problem was above his pay grade.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 13 feb 2024
It's appreciated to know about your easy check-in and the promptness of our team members. Your comments about the third-party booking and related room assignment procedures have been noted for internal review. Also, it is regrettable to hear about your need for maintenance during your stay. We strive for seamless experiences and will explore improvements. Thank you for sharing your experience.

4/10 – Matig

Manuel

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Convinient, easy access to all freeways. Staff was great Room was dirty, hair everywhere, towels had a smell to them.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 13 feb 2024
Manuel, it's good to hear that you found our hotel conveniently located and our team members provided great service. However, we're sorry that your experience with cleanliness fell below expectations. We always strive to maintain high standards when it comes to keeping our rooms and amenities fresh and clean. It's clear we missed the mark on this occasion. We appreciate your feedback and will review the areas of concern. Thank you for bringing this to our attention.

10/10 – Uitstekend

Jose H

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente servicio
2 nachten verbleven in februari 2024
Reactie van Customer Service op 5 feb 2024
José, nos alegra que haya disfrutado de su estadía en DoubleTree by Hilton Los Angeles-Norwalk. Su reconocimiento a nuestro servicio de alta calidad valida el arduo trabajo que realizan los miembros de nuestro equipo todos los días. Apreciamos mucho sus comentarios y esperamos verlo nuevamente pronto.

10/10 – Uitstekend

Kathleen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is the obvious choice for anyone doing business in the County offices nearby.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 30 jan 2024
Kathleen, thank you for sharing your experience at the DoubleTree by Hilton Los Angeles-Norwalk. We're pleased that our location served as a significant benefit for your business-related needs. Should your work bring you back in the future, know that our doors are always open to welcome you.