Vakantie en citytrip naar Long Grove

Net hotel, centraal voor populaire attracties, goed ontbijt

Het gehele hotel was brandschoon, personeel zeer vriendelijk en behulpzaam. Een absolute aanrader!

Front desk agents gave me a bit of attitude upon arrival and I caught one woman give me a full up and down look. The person who was to take my bags upstairs with me only took the bag I had in my hand and not my luggage. He also did not hold the door open for me. That’s two ticks on the overall first impression. I then went back down to the front desk to ask for an additional key envelope so I could give it to the other desk. The same one who gave me the stare up and down slid one on the counter. Rude. I had to ask her for a pen, which she took her sweet time getting out of her pocket when there were several right in front of her that I could see behind the desk from where I was standing. The elevators take forever and the agent downstairs kept/threw away my Uber Eats order. I ordered late in the night and fell asleep (which is totally my fault, order was delayed), but when I called the next morning they acted like they had no idea what I was talking about. I was only calling to ask why they didn’t phone the room because I had no messages waiting when I awoke. They proceeded to tell me that never happened. Meanwhile, I had a photo provided on the Uber app for drop off in the lobby, at the front desk… Great location, clean and beautiful. The people could improve. I expect stellar service at a Kimpton. This was short of that.

I liked the fresh scent when entering the property. You will have to request a microwave and refrigerator, however when I tried requesting one, I was told none were available.