Voorkant accommodatie - avond/nacht

Beoordelingen van Royal Cambridge Hotel

3 out of 5
Royal Cambridge Hotel
124-126 Sussex Gardens, London, England

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 111 van 673 beoordelingen" "
Gastenscore: 8 - Goed. 244 van 673 beoordelingen" "
Gastenscore: 6 - Redelijk. 173 van 673 beoordelingen" "
Gastenscore: 4 - Matig. 88 van 673 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 673 beoordelingen" "

7,2/10

Netheid

7,4/10

Personeel en service

6,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Amar

Reisde met partner
Positief: Netheid, personeel en service
Veel te klein.
1 nacht verbleven in februari 2024
Reactie van Royal Cambridge Hotel op 4 mrt 2024
Dear Amar,Thank you for providing feedback regarding your recent stay with us. We appreciate your valuable input as it helps us to continually improve our services.We understand that the size of your room did not meet your expectations, and we apologize for any inconvenience this may have caused. Please know that we offer a variety of room types with different sizes to better accommodate our guests' needs and preferences.For your future stays, we would be more than happy to assist you in selecting a room type that better suits your requirements. Whether you prefer more space, additional amenities, or specific features, our team is here to ensure your comfort and satisfaction throughout your stay.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.

8/10 – Goed

Seyma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Goed
4 nachten verbleven in januari 2024
Reactie van Royal Cambridge Hotel op 25 jan 2024
Dear Seyma, We are thrilled you had a pleasant stay experience. Your feedback truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

2/10 – Ontzettend slecht

Pamela

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personeel is vriendelijk, maar ik zou niet meer voor dit hotel kiezen. Het hotel is super oud en vies. Je ziet in de gangen op de vloer dat er niet gestofzuigd wordt. In de slaapkamers zijn de muren helemaal kapot en het hout verrot. Enige pluspunt is dat het hotel op loopafstand is van de stad en bezienswaardigheden. Het hotel is ook super krap. Kon amper met mijn kinderwagen door de hal heen naar de lift. Als je vraagt om een taxi te reserveren betaal je het dubbele en moet je cash betalen terwijl je in alle taxi’s kan pinnen! Voor mij was het echt geldverspilling.
2 nachten verbleven in december 2023
Reactie van Royal Cambridge Hotel op 2 feb 2024
Dear Pamela, Thank you for choosing our hotel, and for taking the time to write a review. We apologize for the inconvenience you had. We have addressed this straight away to our housekeeper and maintenance staff for immediate action to ensure that this stay experience is not repeated. Appreciate you bringing these concerns to our attention. Reviews like these give us the opportunity to address areas of improvement. We hope you will allow us to better serve you soon.

6/10 – Redelijk

Serge

1 nacht verbleven in november 2023
Reactie van Royal Cambridge Hotel op 22 nov 2023
Dear Serge, Thank you for taking the time to rate your stay experience. It's truly our pleasure to be of service to you. The entire team is looking forward to welcoming you back to the hotel.

4/10 – Matig

Ronald En Miranda

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel kan wel een opfrisbeurt gebruiken. Alleen de bedden sliepen lekker maar die zijn ook aan vervanging toe. Bij de schoonmaak van de kamer waren alleen de bedden rechtgetrokken en er waren maar 2 handdoeken neergelegd terwijl wij met z'n vieren waren. Het ontbijt was wel geboekt maar niet gekregen ivm covid gaf het personeel aan. Personeel deed ook niet echt heel veel moeite.
2 nachten verbleven in oktober 2021
Reactie van RCH op 30 jan 2022
Hi, Thank you for staying with us for your London travel. I'm sorry to know we fell below your expectations. We strive in giving great customer service and having clean and pristine linen in our room. I will surely share your feedback with the relevant department.

8/10 – Goed

Marc

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Royal Cambridge
Kleine kamer maar in orde. Badkamer kon opfrisbeurt krijgen
1 nacht verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Het hotel lag 15min lopen van oxfordstreet en genoeg eettentjes in de straten achter het hotel. Het ontbijt was karig alleen de basis dingen werden aangeboden terwijl bij het boek stond beschreven royaal ontbijt. De ruimte waar je kon was ook te klein. Metro was 5min loopafstand. Verder was het prima
1 nacht verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
Ligt in een goed bereikbare buurt voor underground en winkels
3 nachten verbleven in november 2019

6/10 – Redelijk

René, Apeldoorn

Hotel ligt in straat met bijna alleen maar hotels. Ontbijt is niet uitgebreidt en tot 9.30 uur is ook echt tot 09.30 uur! Wij zaten met 4 personen in 4 persoonskamer op begane grond en keken via raam op plat dak van kelder met airco units. Als je een paar dagen Londen bezoekt en er alleen bent om te slapen en douchen is het een prima verblijf.
2 nachten verbleven in januari 2019
Reactie van RCH op 14 jan 2019
Dear Ms Rene We are happy to hear that you had a very positive experience staying with us and would like to thank you for taking the time to write a review. It is our commitment and pleasure to ensure that each and every guest enjoys their stay at the Royal Cambridge London. Nothing is more rewarding than receiving a warm and generous feedback. Kindly note that we are working to improve our breakfast menu and extend our breakfast hour. Your patience is highly appreciated. We hope to have the opportunity to welcome you again in the future. Regards

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in januari 2019

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Londen
Mooie stad. Hotel zat mooi centraal. Dichtbij de metro.
2 nachten verbleven in oktober 2018

8/10 – Goed

Gerda, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima.
4 nachten geslapen op familiekamer met 5 personen, 3 oudere kinderen. Goed te bereiken, schone kamer. Alleen ontbijtruimte te krap en te druk. Verder Prima.
4 nachten verbleven in april 2018

8/10 – Goed

paula

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel
Simpel hotel. Kamer en badkamer schoon. Lekker bed. Ontbijt eenvoudig maar prima. Als je heel veel luxe verwacht van een hotel moet je verder zoeken. Als je alleen een plekje zoek om te slapen en 's ochtends even wil ontbijten en een kopje koffie wil drinken zeg ik doen! Prima prijs / kwaliteit verhouding. Vlakbij Paddington station, ideaal.

8/10 – Goed

linda, rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk hotel, centraal gelegen en goed bereikbaar.
4 heerlijke dagen gehad in londen en het hotel is prima voor een stedentrip en we komen zeker nog een keer terug.

4/10 – Matig

Trijntje

Negatief: Comfort kamer
Prima verblijf
Voor 2 nachtjes een prima verblijf, super kleine kamer. Te kleine ontbijzaal voor aantal gasten. Aardig personeel. Moest zelf wel om dingen vragen. Lagen bv geen handdoeken op tafel.

6/10 – Redelijk

Oana

Blocked shower pipes. No conditioner. No hairdryer
4 nachten verbleven in mei 2024

8/10 – Goed

Natalia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Limpio, tranquilo y cerca de la estación de Paddington.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Iria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Keith

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The name of the hotel and the front facia suggested that it was larger than it was and also would have more / some facilities. There was no dining at all even though there clearly had been a breakfast facility and there didn't appear to be any other standard hotel facilities. The toilet flush was temperamental and the sash windows wouldn't close properly and let noise from the street in as a result. In summary it was more of a small b&b type hotel but without the breakfast and was ok for a night if you just want a bed only.
1 nacht verbleven in mei 2024
Reactie van RCH op 23 mei 2024
Dear Keith, Thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

8/10 – Goed

Barbra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property on a quiet, quaint street 2 blocks from Paddington station. Hotel was clean & in a safe area. The hotel is old & in need of cosmetic improvements but overall a good place for a quick overnight stay. Restaurants/pubs & shopping all very close.
1 nacht verbleven in mei 2024
Reactie van RCH op 23 mei 2024
Dear Barbra, Thank you for your feedback, we appreciate it. We are glad that our location comes to your liking. We apologize for the inconvenience that you experienced during your stay. We hope we will have the opportunity to welcome you again in the future.

6/10 – Redelijk

Susan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
First of all the reception staff were lovely, so helpful. Some problems with the room. It could have done with a good clean, skirting boards were very dusty. The bed wasn't secured and moved when sitting up against the wall. TV remote control, some buttons did not work, it should be replaced. The worst thing was the noise in the room, it sounded like a ventilation fan, but it wasn't in my room. It was continuous all night and consequently, i couldn't sleep.
1 nacht verbleven in mei 2024
Reactie van RCH op 23 mei 2024
Dear Susan, Thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

8/10 – Goed

Helen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is close to Paddington Station with lots of choices for traveling (tube and train) and easy grocery & gift shopping opportunities. It is also really close to Hyde Park, through which is a half an hour walk to Natural History, Science, Victoria and Albert Museums.
2 nachten verbleven in mei 2024
Reactie van RCH op 23 mei 2024
Dear Helen, Thank you for your feedback, we appreciate it. We are glad that our location comes to your liking. We hope we will have the opportunity to welcome you again in the future.

6/10 – Redelijk

Ronald

Negatief: Staat van de accommodatie en faciliteiten
The hot shower didn’t work on the first night when we arrived. Also, stairs carpet down the basement rooms is old and dirty.
4 nachten verbleven in mei 2024
Reactie van RCH op 23 mei 2024
Dear Ronald, Thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

4/10 – Matig

Kay

Negatief: Netheid
内廊下から部屋にネズミが入ってきました。夜中のうちは扉の下に余った枕を押し付けて入ってこれないようにして眠りました。シャワーが天井からしか出ないのでサッと体だけ汗を流したい時に不便です。
1 nacht verbleven in mei 2024
Reactie van RCH op 23 mei 2024
Dear Kay, Thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

4/10 – Matig

William

Negatief: Voorzieningen
When I checked in, I was informed that the lift was not working. I specifically booked this hotel because it had a lift. My last night there and the morning of check out, there was no hot water. I wouldn't recommend this hotel.
8 nachten verbleven in mei 2024
Reactie van RCH op 23 mei 2024
Dear William, Thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

2/10 – Ontzettend slecht

AURELIE NATACHA BOURGUIGNON

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van RCH op 23 mei 2024
Dear Aurelie, Thank you for taking the time to rate your recent stay at our hotel. We note your rating of 1 out of 5, indicating that there may have been areas where we fell short of meeting your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and enhance the experience for all our guests. Thank you for choosing to stay with us, and we sincerely hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 – Uitstekend

Christeo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location
2 nachten verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Christeo, Your stay rating truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. We are glad that our location comes to your liking. Thank you once more, and we hope to host you again soon.

8/10 – Goed

Keith

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Keith, Thank you for taking the time to rate your recent stay with us. We are pleased to learn that you had a positive overall experience overall. We continuously strive to improve our services and exceed guest expectations. If there are any specific areas where you feel we could enhance your experience even further, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back in the near future and providing you with an even more enjoyable stay.

2/10 – Ontzettend slecht

Leonardo

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sporco dappertutto, un bagno indecente e poco agibile. Ascensore che non funziona da non so quanti anni, (noi eravamo al terzo piano), finestre sempre aperte dal terribile odore di vecchio. Le tre rampe di scale che portavano alla camera erano rivestite in moquette, l'ultima pulizia sarà sicuramente risalita allo scorso anno se non a quello precedente..insomma uno schifo!!
4 nachten verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Leonardo, Thank you for spending some time writing a review of your recent stay at the Royal Cambridge Hotel. We value highly of your feedback, and we are disappointed to hear that our services failed to meet your expectations. Your feedback on cleanliness is deeply concerning to us, as it does not reflect the high standards of service we aim to provide. Once again, we apologize for the shortcomings you experienced, and we hope you will give us another opportunity to restore your faith in our hotel during your future travels.

6/10 – Redelijk

Marlene

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Marlene, Thank you for taking the time to rate your recent stay at our hotel. We note your rating of 3 out of 5, indicating that there may have been areas where we fell short of meeting your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and enhance the experience for all our guests. Thank you for choosing to stay with us, and we sincerely hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 – Uitstekend

Daniele

3 nachten verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Daniele, Your stay rating truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.

4/10 – Matig

Jeffrey

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dislaimer: maybe i had unrealistic expectations for a hotel in London. But when I'm spending $162 CAD per night, I did not expect my room to have a window out onto the brightly lit corridor, curtains so thin that the room couldnt even come close to darkness at night so was hard to sleep, no hand towels, and a bathroom that smelled strongly of damp and mildew. It looked as though there had been a flood and damage in the recent past. Not to mention the world's loudest AC unit that was needed as the room was about 30 C when we entered. Location was great and again maybe my expectation for the cost was unreasonable. But this place was run down, uncomfortable, awkward, and disappointing. Would look elsewhere if I visit again.
1 nacht verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Jeffrey, Thank you for taking your time to talk about your recent experience at our hotel. I appreciate your honest feedback and am disappointed that during the opportunity given to us, we failed to meet your expectations. I will personally make sure to share this comment with the rest of our team to avoid the same mistakes in the future.

8/10 – Goed

Jorge

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
El sitio está muy bien comunicado, a 2 minutos de la estación de Paddington y con muy buena comunicación con los principales atractivos turísticos. Las habitaciones aunque pequeñas están bien. Tienen aspectos que mejorar en temas de mantenimiento (grifo que gotea, ducha que traga mal). Lo que no me gustó nada es que no hagan las habitaciones. Lo único que hacen es cambiar las toallas, pero no son capaces ni de hacerte las camas.
3 nachten verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Jorge, Thank you for the review of your stay at our hotel. Having you was a pleasure, and we are delighted you enjoyed your stay. We apologize for the inconvenience that happened during your stay. We hope we will have the opportunity to welcome you again in the future.

4/10 – Matig

Jeffrey

Negatief: Netheid
2 nachten verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Jeffrey, Thank you for taking the time to rate your recent stay at our hotel. We note your rating of 2 out of 5, indicating that there may have been areas where we fell short of meeting your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and enhance the experience for all our guests. Thank you for choosing to stay with us, and we sincerely hope to have the opportunity to welcome you back in the future for an improved experience.

8/10 – Goed

anatalia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenience, accessible, clean, friendly staff, close to stores and dining options. Recommended!
3 nachten verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Anatalia, We are happy to hear that you have had a very positive experience staying with us and we would like to express our highest appreciation for your kind and wonderful comments about our staff.We hope we will have the opportunity to welcome you again in the future.

4/10 – Matig

Georgina

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Georgina, Thank you for taking the time to rate your recent stay at our hotel. We note your rating of 2 out of 5, indicating that there may have been areas where we fell short of meeting your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and enhance the experience for all our guests. Thank you for choosing to stay with us, and we sincerely hope to have the opportunity to welcome you back in the future for an improved experience.

2/10 – Ontzettend slecht

Gwyn

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a truly dreadful little hotel. Small rooms, which were dirty and really badly serviced. Housekeeping seemed to be limited to them dumpling a new set of towels and doing nothing else. The room was not cleaned at all during our three night stay, and the bathrooms and floor were grubby when we arrived. We complained but were met by utter indifference. Avoid this place like the plague. It is REALLY bad.
2 nachten verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Gwyn, Thank you for spending some time writing a review of your recent stay at the Royal Cambridge Hotel. We value highly of your feedback, and we are disappointed to hear that our services failed to meet your expectations. Your feedback on cleanliness is deeply concerning to us, as it does not reflect the high standards of service we aim to provide. As for the staff, weren't very helpful, we deeply apologize for the inconvenience. Once again, we apologize for the shortcomings you experienced, and we hope you will give us another opportunity to restore your faith in our hotel during your future travels.

4/10 – Matig

Claudio, Bergamo

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel con una pulizia scadente. L'asciugacapelli non presente in stanza ma solo su richiesta. Temperatura della stanza non modificabile e finestra apribile solo in piccola parte. L'unica nota positiva è la posizione vicino a stazione e metropolitana.
1 nacht verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Claudio, Thank you for taking the time to talk about your recent experience at our hotel. I appreciate your honest feedback and am disappointed that during the opportunity given to us, we failed to meet your expectations. I will personally make sure to share this comment with the rest of our team to avoid the same mistakes in the future

2/10 – Ontzettend slecht

Hideki

Zakenreiziger
シャワーのお湯が出なかった。
1 nacht verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Hideki, Thank you for taking your time to talk about your recent experience at our hotel. I appreciate your honest feedback and disappointed that during the opportunity given to us, we failed to meet your expectations. I will personally make sure to share this comment with the rest of our team to avoid the same mistakes in the future.

10/10 – Uitstekend

Paola

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van RCH op 23 mei 2024
Dear Paola, Thank you for the glowing review of your recent stay with us. We're thrilled to learn that you rated your experience a perfect 5 out of 5. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted to hear that we met and exceeded your expectations. Your feedback serves as tremendous motivation for our team to continue delivering outstanding hospitality. We can't wait to have the pleasure of welcoming you back for another flawless stay whenever your travels bring you, our way.

4/10 – Matig

Sara

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of the Hotel is excellent.
3 nachten verbleven in maart 2024
Reactie van RCH op 23 mei 2024
Dear Sara, thank you for your feedback, we appreciate it. We are glad that our location comes to your liking. We apologize for the inconvenience that you experienced during your stay. We hope we will have the opportunity to welcome you again in the future.

4/10 – Matig

Kai Werner

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location is good. Otherwise not to recommended. Wi-fi not working on 2nd floor.
2 nachten verbleven in maart 2024
Reactie van RCH op 9 mei 2024
Thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. On a positive note, we are pleased to know that you found our location favourable. We do hope we will be given the chance to welcome you again in the future.

6/10 – Redelijk

Charlotte

Positief: Personeel en service
Wir haben trotz beengter Verhältnisse (3 Personen in ca. 15 qm, inclusive ca. 1,5 qm Bad) vier Nächte gut verbracht. Einige Mängel, die aber nicht sehr beeinträchtigend waren, gab es. Der Aufzug funktionierte nicht, doch glücklicherweise lag unser Zimmer im ersten Stock. Durch die Lage nach hinten raus zum Hof hatten wir zwar keinen schönen Ausblick, aber dafür war es sehr ruhig - zumindest was Geräusche von außen betraf. Das Personal war freundlich bis indifferent. Check-Inn und Check-Out gingen schnell und problemlos vonstatten.
4 nachten verbleven in maart 2024
Reactie van RCH op 9 mei 2024
Dear Charlotte, thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

8/10 – Goed

Ruth

Positief: Netheid, staat van de accommodatie en faciliteiten
Single room tiny but fine for a night. No one on reception when I arrived, had to wait 10mins for bloke to arrive and when I said I had been waiting, he said he was on his break! Mmm, yes, customer service? Location great, 5mins from Paddington station and tube, 10mins from the abasin where lots of eating options. Great for quick stopover and felt safe as single female traveller…
1 nacht verbleven in maart 2024
Reactie van RCH op 23 mei 2024
Dear Ruth, Thank you for your feedback, we appreciate it. We are glad that our location comes to your liking. We apologize for the inconvenience that you experienced during your check-in. We apologize on behalf of our staff. We hope we will have the opportunity to welcome you again in the future.

6/10 – Redelijk

Carmel

The hotel was quiet, and inexpensive. I was not happy about being placed on the third floor in the more distant part of the hotel, that did not have elevator access. As best I could tell the place was not full. I went ahead and cancelled a future reservation.
1 nacht verbleven in maart 2024
Reactie van Royal Cambridge Hotel op 9 mei 2024
Dear Carmel, thank you for taking the time to review your stay at our hotel and we are sorry to hear about the issues that you experienced during your stay. Please be informed that we are taking these issues seriously and will be used to continually better our service and facilities. We are always grateful to receive honest feedback to improve our service. We do hope we will be given the chance to welcome you again in the future.

4/10 – Matig

Bethany

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel was adequate for my short stay in London with good transport links. However, I'm rating the property poor as there are electrical safety issues and sadly I sustained a burn to my hand from the plug of an electrical item provided by the hotel, that had not been electrical safety tested since 2019 and had clearly been tampered with since that time. When I reported the problem and my injury to the staff member on reception they did not appear concerned. I have since emailed the hotel management and had no response. Only stay at this hotel if you're happy to risk injury or dying in an electrical fire.
3 nachten verbleven in februari 2024
Reactie van Aqsal op 8 mei 2024
Dear Bethany,Thank you for spending some time to write a review of your recent stay at the Royal Cambridge Hotel. We value highly of your feedback, and we are disappointed to hear that our services failed to meet your expectations.Your feedback on electrical faulty really concerning us as we don’t expect that to happen to you, our guest. We deeply apologize for the misfortune you encountered . As for the electrical safety test, we have that test once every 5 years but we do PAT Testing annually. Once again, we apologize for the shortcomings you experienced, and we hope you will give us another opportunity to restore your faith in our hotel during your future travels.Best regards,Royal Cambridge Hotel

6/10 – Redelijk

Michelle

Negatief: Voorzieningen
Great location, close to Paddington Station and easy to walk to hyde Park. Accommodation was fair enough for price but was in basement so no window.
2 nachten verbleven in maart 2024
Reactie van Aqsal op 8 mei 2024
Dear Michelle,Thank you for sharing your rating following your stay at our hotel. Having you was a pleasure, and we are delighted you enjoyed your stay We are sorry if our service or facilities did not meet your expectation during your stay and will continually better our services and facilities.We hope we will have the opportunity to welcome you again in the future.Best regards,Royal Cambridge Hotel

8/10 – Goed

Heidi

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for visiting London with my children, quiet easy to get to, affordable accommodation
1 nacht verbleven in maart 2024
Reactie van Aqsal op 8 mei 2024
Dear Heidi,Thank you for spending your time to write us a review and for your supportive comments.We are especially delighted to hear about your perfect experience with our facilities and how you enjoyed all the comforts we provide. On behalf of the Royal Cambridge Hotel team, we would like to express our highest gratitude for your compliments.Hope we can see you again soon!Kind regards.Royal Cambridge Hotel

6/10 – Redelijk

Adedamola

Zakenreiziger
Positief: Personeel en service
A sizeable and compact room. Highly recommended for a short let.
1 nacht verbleven in maart 2024
Reactie van Royal Cambridge Hotel op 15 mrt 2024
Dear Adedamola ,Thank you very much for taking the time to leave us a review of your recent stay at the Royal Cambridge Hotel. We greatly appreciate your feedback.Your recommendation means a lot to us, and we are thrilled that you had a pleasant experience during your time with us.If your travels bring you back to London, we would be honored to host you again. We look forward to welcoming you back soon.

8/10 – Goed

Mariano

1 nacht verbleven in maart 2024
Reactie van RCH op 9 mei 2024
Dear Mariano, your stay rating truly brightened our day. Our entire team works extremely hard to keep our guests happy, but we can only do so because of wonderful guests like you. Thank you once more, and we hope to host you again soon.