Séjournez dans nos appartements de vacances à La Napoule

« We’ve used Hotels.com for years and have always had good experiences — until now. This particular booking was deeply disappointing. The apartment was nothing like the listing described, and certainly not worthy of the 5-star rating shown on the site. It was damp, smelled musty, and there were visible signs of moisture damage — possibly even mold. We tried to contact both the property and Hotels.com during the stay. The property never responded, and despite our detailed complaint, Hotels.com...

« I booked the home many weeks in advance with it saying on Expedia it was fully refundable up until a day before arriving. I tried to cancel the stay because our flight was cancelled and there was no refund. When I tried to contact the owner several times I received no response and was billed 100% of the rental rate. Not only will I not stay here again, I will not trust any of these “homes” to honor their refund policy. »