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Beoordelingen van Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
5597 South 9Th Street, Kalamazoo, MI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 497 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 325 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 43 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 1007 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

7,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

DENNIS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service.
2 nachten verbleven in mei 2024

8/10 – Goed

Janie

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was nice and clean
1 nacht verbleven in mei 2024

6/10 – Redelijk

ANGIE, PELZER

4 nachten verbleven in mei 2024

6/10 – Redelijk

Marvin

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
A bit run down. Elevator didn't work for a day. Bathtub drain was slow.
4 nachten verbleven in mei 2024

6/10 – Redelijk

Jeremy

Reisde met partner
Positief: Netheid
Overall a good experience; however, the television didn’t work.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Mariette

Negatief: Netheid, personeel en service en voorzieningen
Reviews were misleading as the room was just terrible. The room had a missing TV remote & sink-cabinet and there was plumbing exposed in the room, along with 2 ft of floor trim that wasn't attached to the wall. The room had disgusting red marks around the toilet and there was a dismantled pen on the floor (ink only), so one can only imagine what went on the night before. The front desk person couldn't help me as she was having a hard time warding off the advances of a trucker looking for company. BEWARE!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here is wonderful. The hotel is very affordable with a nice breakfast with many options. Guest laundry in premises.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Robert

Reisde met partner
The bed was comfortable. Easy acess location
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jenna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Kwang, Fremont

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The man at the front desk is very nice. The hotel room is clean, but the water in the shower does not drain well for room#109. It need to be fixed immediately for the next guest.
1 nacht verbleven in mei 2024

8/10 – Goed

Robert, Ciudad Juarez

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not very convenient location. The hotel was short staffed with only 2 cleaning staff for 74 rooms but everything was ok, credit to the staff
1 nacht verbleven in mei 2024

8/10 – Goed

Jamil

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed for two nights. Phone didn’t work in first room. Room changed quickly. Needed to let the water run for several minutes before it got hot. TV input had to be set manually with the physical buttons on the side of the TV. Once input selected, OK to use remote. Literally took 10 seconds or so, but it shouldn’t be that way. Mini fridge and microwave in room, convenient Quiet. Comfortable bed. Breakfast area was crowded so I didn’t try their breakfast as I had limited time. Several fast food restaurants nearby. Quick access to/from I-94. Kyle is very professional and accommodating.

8/10 – Goed

Marshall

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a lovely place. Kyle, the Manager, was extremely helpful and welcoming. Superb employee.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Stacey

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Lisa

1 nacht verbleven in mei 2024

8/10 – Goed

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room, good price
1 nacht verbleven in april 2024

10/10 – Uitstekend

Marney, Saint Clair

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a decent property for the cost. Right near the expressway - quiet- super clean- just right for what we needed. We had commencement at Western Michigan and this place is the perfect distance to campus. Would highly recommend . Staff was great too- very helpful and extremely friendly.
1 nacht verbleven in april 2024

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jesse

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just what i needed.
3 nachten verbleven in april 2024

8/10 – Goed

Adam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property and staff were fine. Nothing over the top, but a good value for a clean room. Breakfast was meh, but the stay was cheaper…so whatever. I’d book it again.
1 nacht verbleven in april 2024

6/10 – Redelijk

Caroline

Reisde met partner
Positief: Personeel en service
Too noisy on the first floor
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kalyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great experience. Don't stay at hotels much but it was perfect for what I needed it for. Friendly staff no issues. Clean room and clean lobby. No bad smells. Really spacious bathroom which was nice!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Brittney

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed one night. Quiet stay. Biscuits, gravy, and sausage on the breakfast was a great surprise!
1 nacht verbleven in april 2024
Reactie van Amber Assistant General Manager op 12 apr 2024
Brittney,So glad you stayed with us and thank you for sharing your feedback.

4/10 – Matig

Jessica

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We always check the bedding at hotels. The mattress cover under the main sheet was stained with urine and blood so we removed that immediately. The bath towels were also stained. All linens must not be bleached. We did not realize that the travel lodge was a complete separate building for having coffee and breakfast so we had to walk to the main building. There were a bunch of work trucks parked in the lot that headed to work early morning. There was a lot of beeping and engines roaring. Price was decent but you definitely get what you pay for.
1 nacht verbleven in april 2024
Reactie van Amber Assistant General Manager op 12 apr 2024
Jessica, I am not sure if your have the wrong hotel but we DO not have a separate lodging area for our guest for breakfast. I am sorry for your inconvenience. Next time you can stay with us and have a much better experience.

10/10 – Uitstekend

Jonathan

1 nacht verbleven in april 2024

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our bathroom needed a couple items taken care of by Maintenance. I brought it to the attention of the Front Desk and it was resolved quickly! Thank you! We will stay here again!
2 nachten verbleven in april 2024
Reactie van Amber Assistant General Manager op 12 apr 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you again soon.

6/10 – Redelijk

John

Reisde met familie
Positief: Netheid, personeel en service
The hotel was clean, quiet, and conveniently located. The complimentary breakfast was not great, but also not notably worse than typical for hotels in this price range. We had two problems, however. First, several of the electrical outlets in our room did not work, which I discovered after the first night when I found that my phone had not charged at all. Second, the hot water in the bathroom was never better than lukewarm. I don't know if other rooms had the same electrical problems, but the water issue was apparently widespread.
2 nachten verbleven in maart 2024
Reactie van Amber Assistant General Manager op 5 apr 2024
John, Thank you for staying with us and sharing your experience. We appreciate you taking the time to share the above information so we can address these issues for our next quest. We look forward to seeing you again soon.

10/10 – Uitstekend

Stéphane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Très bon lit
1 nacht verbleven in april 2024
Reactie van Amber Assistant General Manager op 5 apr 2024
Thank you so much for staying with us and sharing your experience.

8/10 – Goed

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Amber Assistant General Manager op 5 apr 2024
Natalie, Thank you for staying with us.

10/10 – Uitstekend

Raymond, Nepean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean and quiet room with good parking. Staff at the front desk is friendly and efficient. Also called us to ensure everything is fine.
1 nacht verbleven in april 2024
Reactie van Amber Assistant General Manager op 5 apr 2024
Thank you for staying with us. We look forward to seeing you at your next visit.

4/10 – Matig

Lisa, Ironwood

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We didn't get any sleep for the first 3 nights. Screaming, yelling, crying, etc. ALL night!!! We had a king bed which literally took up the whole room. There was barely any room to walk. The comforter was not clean. Yuk.
4 nachten verbleven in maart 2024
Reactie van Amber Assistant General Manager op 5 apr 2024
Lisa, Thank you for staying with us. Due to have a full hotel for the State Wrestling Tournament I apologize for any inconvenience. We hope you stay with us again in the future.

6/10 – Redelijk

Marty, Alliston

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Several problems with noise. Night staff vacuuming the lobby at midnight. Room next to us awake at 4am. Noise carried between hall ways to rooms.
1 nacht verbleven in maart 2024
Reactie van Amber Assistant General Manager op 1 apr 2024
Marty, Thank you for staying with us and sharing your feedback it will be shared with the staff to ensure your next stay will be better than your last.

4/10 – Matig

Linda

Negatief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Amber Assistant General Manager op 1 apr 2024
Thank you for staying with us Linda.

4/10 – Matig

Andrea

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Amber Assistant General Manager op 1 apr 2024
Thank you for staying with us.

6/10 – Redelijk

Charan

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property had dated bathrooms. Also, the breakfast was cold and not very fresh.
1 nacht verbleven in maart 2024
Reactie van Amber Assistant General Manager op 1 apr 2024
Charan, Thank you for staying with us. We appreciate your feedback.

8/10 – Goed

Alysia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was pretty good, around the toilet was a little dirty as was the bathroom floor. It was very loud, kids were running all over, late into night. The good things were the staff, bed and pillows were great!
2 nachten verbleven in maart 2024
Reactie van Amber Assistant General Manager op 1 apr 2024
Alysia, Thank you for staying with us, We appreciate your feedback.

10/10 – Uitstekend

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Amber Assistant General Manager op 1 apr 2024
Thank you John.

8/10 – Goed

Michael

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was just OK. Could use improvement.
2 nachten verbleven in maart 2024
Reactie van Amber Assistant General Manager op 1 apr 2024
Thank you for sharing your feedback. We appreciate you staying with us.

10/10 – Uitstekend

Atiyah

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and food was good
3 nachten verbleven in maart 2024
Reactie van Amber Assistant General Manager op 17 mrt 2024
Thank you very much for staying with us. We appreciate you sharing your feedback.

10/10 – Uitstekend

Martin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and comfortable and affordable
2 nachten verbleven in februari 2024
Reactie van Amber Assistant General Manager op 17 mrt 2024
Martin, Thank you for staying with us and we look forward to seeing you again soon.

8/10 – Goed

Danny

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
No real complaints, did what they said,
Clean, TV was difficult to operate though that's minor, breakfast was decent. Overall a fair price and a good stay.
2 nachten verbleven in februari 2024
Reactie van Amber Assistant General Manager op 17 mrt 2024
Thank you for staying with us Danny. We appreciate your feedback and look forward to seeing at your next visit.

10/10 – Uitstekend

Julie

Zakenreiziger
Looks like all new brand new carpet. Very clean
1 nacht verbleven in februari 2024
Reactie van Amber Assistant General Manager op 17 mrt 2024
Thank you for staying with us Julie. We appreciate you sharing your feedback.

10/10 – Uitstekend

Autumn

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always clean and quiet.
1 nacht verbleven in februari 2024
Reactie van Amber Assistant General Manager op 17 mrt 2024
Thank you Autumn for staying with us. We appreciate your feedback and look forward to your next visit .

10/10 – Uitstekend

Abhijith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good customer service.
1 nacht verbleven in februari 2024
Reactie van Amber Assistant General Manager op 17 mrt 2024
Thank you for staying with us and sharing your feedback. We appreciate it and look forward to seeing you again soon.

6/10 – Redelijk

Holly

Reisde met familie
Positief: Personeel en service
Room was ok but super small. Ok for cleanliness. Not a bad place for the price.
2 nachten verbleven in februari 2024
Reactie van Amber Assistant General Manager op 22 feb 2024
Holly, Thank you for staying with us. We appriecate your feedback and look forward to seeing you again soon. Please share with us and your next visit how we could make it a 5 for you.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Place!
A few minor issues, like loose toilet seat, and TV mount angle turned down, but clean and very comfortable room, and located in a very close to everything site. Staff was extremely friendly, and breakfast was excellent.
1 nacht verbleven in februari 2024
Reactie van Amber Assistant General Manager op 22 feb 2024
Thomas , Thank you for staying with us and sharing your feedback . We appreciate it and will address the above issues for the next guest. We look forward to seeing you again soon.

4/10 – Matig

Vanessa, Rochester

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was great! Walls are paper thin could hear every conversation going on around me from other rooms like they were in my room! The breakfast was awful very low quality options
2 nachten verbleven in februari 2024
Reactie van Amber Assistant General Manager op 22 feb 2024
Vanessa, Thank you for staying with us and taking the time to share your feedback. We appreciate it.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and comfortable
1 nacht verbleven in februari 2024
Reactie van Amber Assistant General Manager op 22 feb 2024
Jennifer,Thank you for staying with us and sharing all your feedback. We appreciate it and look forward to seeing you again soon.