10/10 Excellent
James P.
1 juin 2025
Les points forts : Propreté
Great unit in Kona Reef
We have stayed in several different units in the Kona Reef over the past few years. This unit was the cleanest unit we have ever checked into. The remodel that was done was very nice and the unit was decorated very nicely. All of the furniture was comfortable including the bed. The kitchen was stocked with everything we needed for preparing and serving our meals. We had an issue with the refrigerator not working and called the after hours number around 9:30 at night. The person who took the message was very helpful and said they would leave a message for the property manager. At 6:00 am I had a text from Tracy at Kona Beach asking when she could come over to measure the area to replace the refrigerator. By 2:30 that afternoon we had a new refrigerator. Things happen and appliances break but this was handled excellent. The only issue we really had was when we booked the unit we were not informed there was a remodel taking place in the unit next door. Consequently there was construction noise during the day. This is something that should have been noted on the rental site
James P.
Séjour de 9 nuits en mai 2025