Residences à Java

« 毎朝の朝食がとても楽しみでした。普段なら洋食ビュッフェがメインで、一部ご当地グルメを取り込むのご私のスタイルですが、朝から何種類ものご当地グルメを優しい味付けでたっぷり食べることができます。 スタッフの応対など全般的にレベルが高いホテルでした。唯一マイナス点は、扉が閉めにくく、強く押し込まないと完全には閉まらないことで、ここだけは気になりました。 »

« We stayed during the soft opening for 7 nights. It was around national holidays too so the hotel was at full capacity. Things I love: The hotel is clean. I love how tidy and meticulous the housekeeping service is. Staff are welcoming, helpful and respectful to all guests. Hotel location is adjacent to a shopping mall. Things needing improvement: Elevator wait time. Adding Food warmers at breakfast buffet so food doesn’t get cold, ie at egg and pancake station. Eggs arrived at the table cold. »

« Room was great with an amazing view. The staff was helpful and friendly. The spa was okay-ish . Have had much better massages in Indonesia. Restaurant ok. They got our order wrong once and another time they presented with only half of the dish ordered (had ordered Nasi goreng tek-tek which was supposed to have 4 kinds of protein, got only 1) »

« I stayed at this hotel with my partner for three nights, and unfortunately, our experience was very disappointing. First of all, despite my Gold status and VIP access from HOTELS.com, the hotel refused any upgrade, claiming that only ACCOR chain “corporate” members are entitled to this privilege, even though suites were available. I sent several messages to HOTELS.com and to the hotel chain, as my Gold status clearly grants me an upgrade when a room is available. This policy had been confirmed...

« This is a great hotel to stay at right after arriving in Surabaya. The shuttle service from the airport was an absolute blessing to us as we were tired from over 30 hours of air travel. The rooms we had were very comfortable and clean. The breakfast bar was delicious and full of a variety of fruits, pastries and local cuisine. We highly recommend Swiss-Belinn to anyone and we hope to be back. »

« Pratique pour l’aéroport et sa navette et sympa »

« nous avons passé un séjour très agréable dans cet hôtel rien à dire sur la qualité des services et du personnel très souriant »