Checking in was easy, the employee was very courteous and I praise her for trying her best. Unfortunately the deadbolt on my door didn't work, couldn't lock it without the soul employee trying to best to fix the situation, the place was booked up so she didn't have another room to offer me. She had to take the plate off of the door frame for the deadbolt to work. The exit sign hanging from the ceiling by the wires was not very reassuring either, which was new from last week.
The hotel is being remodeled so don't expect the pool to be functioning as it was closed. The parking in front was limited due to vehicles and storage for the remodel. Our room had a hole in the ceiling waiting for a vent in the bathroom. We had a room that hadn't been remodeled yet. Disappointed in this pick.
The staff were very nice however there were stains on the sheets from an unknown substance. When I asked for new sheets, the sheets they brought had blood stains on them on the third set of sheets were clean. I wouldâve probably went to another hotel however it was late in the day when we checked in. I do understand the properties under construction however instead of putting us in the finished rooms we were put in the area that the hallway was still under construction. All that being said, the staff was nice. The breakfast offerings were good. Parking was free inconvenient. Even with these issues, no discount was offered in all of my years of travel. Iâve never had dirty sheets on the bed. And then being given another set with blood stains on it leaves me to question how will they clean the laundry.
Beautiful room and good price for what you get. Had a little concern with parking because of the construction trailers taking up parking, but I did get lucky to score a spot right near the front door. I would definitely stay here again:
All very good but for the cloying, sickroom disinfectant stench upon entering the room. Great shower. I left before breakfast. Easy off-on the interstate.
The front desk staff member who checked us in was very nice. That is the only good thing I can say. The first room had hair all over and in the sink, so we asked for another. We travel with service dogs, so we had to move them and us and all our stuff to the second floor. That room was as bad or worse. The sink basin is white, so hairs were easily visible. The counter in the bathrooms is granite, so I wiped it, hoping maybe the hairs had just fallen off the cleaning rag or something. MULTIPLE WIPES came up filthy, brown dirt or grime, mixed with hairs and other debris. Every wipe was filthy after being passed over the counter. The toilet seat hadnât been cleaned either and the towels were basically thrown on the rack,so we had no way of knowing if they were from a previous guest or were fresh. We got in late and having to move rooms and clean made it even later. Before 8 am, housekeeping staff were next to our room, allowing the doors to slam repeatedly, which of course alerted our service dogs. We did not sleep well at all and could barely use the bathroom because of how filthy it was, combined with the ridiculous corner sink and mirror that made it impossible to see directly into either mirror from close up. The entire stay was a nightmare. When I went through Expedia to request a refund, the hotel refused. Expedia gave me a small partial refund in One Key cash, but PLEASE DO NOT STAY at this hotel. You have no idea how filthy. Iâve never been in one this dirty before.
The pictures do not represent the current condition of the hotel, so if you are looking to stay here, consider that. It appears renovations were started but abandoned. It was the dirtiest hotel we have booked. Our room had damaged features/fixtures. The front desk worker did not seem to care less about her work or any of the customers. We will not be booking at a Best Western again, and had to spend more money to get a hotel that we felt safe at.
The hotel appears to be in the midst of an update. Somethings appeared to be recently updated, others are in need of repair. Overall our stay was comfortable.
extremely overpriced. For the price I expected a very nice space. the place is in need of renovation. couldnât find our room because room number was on the floor. needs painting. Towels were frayed. Bathroom sink wasnât clean. very limited parking. noisy air conditioner. canât imagine this place is up to best western standards.
Would not recommend.