My recent vacation stay at this hotel was generally okay. The location was quite convenient, allowing me easy access to the Bellair area and downtown, which was exactly what I was looking for. The area around the hotel is nice, with a park right behind the property where I enjoyed walking for exercise and fresh air. Additionally, there are plenty of nearby options, including a Chinese buffet, various stores, and restaurants, making it easy to find something to eat or shop.
The staff was alright overall. However, I did notice they seemed a bit unhappy when I requested simple items like a pen. It would be better if they were more welcoming and helpful with such requests. One thing that could be improved is communication about the key policy. We weren't informed that the keys are changed daily, which caused some confusion when our key stopped working on the last day. We only realized this when we tried to use the door and had to go to the front desk for assistance, which was inconvenient, especially since our room was located near the back exit.
Another aspect that could be improved is the availability of towels at the front desk. We ran out of towels and asked for more, but the staff directed us to the janitor, who informed us they were running out. It would make for a better guest experience if towels were more readily available at the reception area.
Overall, the hotel served its purpose with a decent location and basic amenities.