Kastelen in Hamilton

"It was nice! Although the exterior looked a bit outdated, inside is a beautiful modern hotel with everything you need. Great beds! "

"I did like the location of this hotel. it was right downtown Hamilton. Very near the Jackson Square mall. And it has a (expensive) parking garage. And some of the staff where very nice,polite and helpfull. But that was about it in a positive way. Now for the downsides: They don't accept cash, till you say: I only have cash... A hotel is not a car rental. Hotels should accept cash. Period. There are only 2 elevators for 16 floors. Very long waiting time for the elevators. Imagine when 1 elevator is broken... We had to experience that. The offered breakfast is just plain horrible. Can't be called a breakfast actually. Never ever had such a bad breakfast in any hotel anywhere. No bacon and eggs, no fried eggs, missing plain simple things like:cheese, ham, bacon, sausages etc,etc. There was not even processed 'Gouda-cheese'...Croissants and bread as old as your grandma. The breakfast is just plain horrible. I would have never booked this hotel as I had known about this horrible breakfast. I cannot imagine Hilton attached its name to it. For most people and me: Breakfast is the most important meal of the day! If you like your breakfast: Avoid this hotel! I won't count the huge amounts of chlorine in the water (in the rooms and in the pool) or the bad quality of the coffee, because that's also in other hotels in Hamilton Canada. I will NOT return to this hotel."